We understand your needs, and specially prepare various concierge services,
emergency assistance and protection solutions for you to experience the superiority of your unique status.
With a single phone call, you can arrange a trip, reserve the best restaurants table or even obtain emergency services with ease.
24-hour Hang Seng Prestige World Mastercard Customer Service Hotline:
Dining recommendations and reservations
Hotel reservation with pre-trip advice on destination's weather alert, etc.
Suggestions on gift and souvenirs, even on shopping destinations around the world
In case your car is anchored on the roadside, we can arrange for emergency roadside repairing and towing assistance service
Worldwide emergency assistance including car towing service, emergency cash disbursement, plumber assistance, travel document replacement and any other emergency assistance
Personal Concierge Service Terms and Conditions
Worldwide coverage and reimbursement of up to USD100 in event of theft, robbery or accidental loss. Covered cost include:
Replacing the wallet
Fees incurred for application of new eligible cards
Reissuing passport or ID documents
Purchase online with your Hang Seng Prestige World Mastercard to enjoy worldwide coverage up to USD200. Coverage includes:
Incomplete delivery or wrong item delivered
Improperly functioning due to physical damage to delivered items
Non-delivery of purchase after 30 days of the scheduled delivery
Choose specially curated medical healthcare packages such as dental, health screening packages from Global Health and Travel and receive 15% off when you book with your card.
Hang Seng Prestige World Mastercard has built-in Mastercard Contactless payment function. For card spending at any Mastercard Contactless accepted merchants, simply place your Card on the card sensor and without signature required, making the transaction process faster and more convenient than ever. The spending limit is up to HKD1,000+ per purchase. Mastercard Contactless coverage is expanding in town, which is widely accepted over a large chain of merchant outlets, please visit www.mastercard.com.hk for the merchant list.
Cash Dollars can be used instantly as cash when you settle the payment with Mastercard Contactless payment function at Cash Dollars Designated Merchants to let you save more.
+ The spending limit on each purchase is set at HKD500 or HKD1,000 at the discretion of individual merchant. Transaction over HKD500 or HKD1,000 has to go through the normal credit card spending transaction procedures and customer must sign on the credit card sales slip in order to complete the payment transaction.
Note: Use of Cash Dollars is subject to the Hang Seng Credit Card Membership Rewards Programme and / or the other relevant terms and conditions. For details, please call our 24-hour Hang Seng Credit Card Marketing Enquiry Hotline: 2998 6899.
Customers can pay with Hang Seng Credit Card using Apple Pay, Google Pay™ or Samsung Pay to experience a secure, simple and speedy way of payment, while enjoying the benefits of Hang Seng Credit Card#. For products and services information, terms and conditions, please visit hangseng.com/mobilepayment.
Apple Pay is trademark of Apple Inc., registered in the U.S. and other countries.
Google Pay is trademark of Google Inc..
Samsung Pay is a trademark of Samsung Electronics Co., Ltd.
#For some merchants, customers are required to do the transaction with a physical card in order to enjoy the relevant offers, please consult respective merchants for details. Payment with Mobile Payment Services by using Hang Seng Credit Cards is not applicable to Cash Dollars / Merchant Dollars Redemption. Customer can only redeem Cash Dollars / Merchant Dollars by using their physical card during transactions
24-hour Hang Seng Prestige World MasterCard Customer Service Hotline (852) 2998 8111
The above offers are subject to the General Terms & Conditions. Please Click here for details.
General Terms and Conditions