We understand your needs, and specially prepare various concierge services,
emergency assistance and protection solutions for you to experience the superiority of your unique status.
With a single phone call, you can arrange a trip, reserve the best restaurants table or even obtain emergency services with ease.
24-hour Hang Seng Prestige World Mastercard Customer Service Hotline:
Dining recommendations and reservations
Hotel reservation with pre-trip advice on destination's weather alert, etc.
Suggestions on gift and souvenirs, even on shopping destinations around the world
In case your car is anchored on the roadside, we can arrange for emergency roadside repairing and towing assistance service
Worldwide emergency assistance including car towing service, emergency cash disbursement, plumber assistance, travel document replacement and any other emergency assistance
Personal Concierge Service Terms and Conditions
Hang Seng Prestige World Mastercard has built-in Mastercard Contactless payment function. For card spending at any Mastercard Contactless accepted merchants, simply place your Card on the card sensor and without signature required[i]Footnote remark [i], making the transaction process faster and more convenient than ever. Mastercard Contactless coverage is expanding in town, which is widely accepted over a large chain of merchant outlets, please visit www.mastercard.com.hk for the merchant list.
Cash Dollars can be used instantly as cash when you settle the payment with Mastercard Contactless payment function at Cash Dollars Designated Merchants to let you save more.
Footnote remark [i] For transactions over HKD1,000, merchants may require customers to sign on the credit sales slip to complete the payment transaction which is at the discretion of individual merchants.
Note: Use of Cash Dollars is subject to the Hang Seng Credit Card Membership Rewards Programme and / or the other relevant terms and conditions. For details, please call our 24-hour Hang Seng Credit Card Marketing Enquiry Hotline: 2998 6899.
Customers can pay with Hang Seng Credit Card using Apple Pay, Google Pay™ or Samsung Pay to experience a secure, simple and speedy way of payment, while enjoying the benefits of Hang Seng Credit Card[ii]Footnote remark [ii]. For products and services information, terms and conditions, please visit hangseng.com/mobilepayment.
Apple Pay is trademark of Apple Inc., registered in the U.S. and other countries.
Google Pay is trademark of Google Inc..
Samsung Pay is a trademark of Samsung Electronics Co., Ltd.
Footnote remark [ii] For some merchants, customers are required to do the transaction with a physical card in order to enjoy the relevant offers, please consult respective merchants for details. Payment with Mobile Payment Services by using Hang Seng Credit Cards is applicable to Cash Dollars/Merchant Dollars Redemption for designated merchants ONLY. Customer can also redeem Cash Dollars/Merchant Dollars by using their physical card during transactions.
24-hour Hang Seng Prestige World Mastercard Customer Service Hotline (8 5 2) 2 9 9 8 8 1 1 1
The above offers are subject to the General Terms & Conditions. Please Click here for details.
General Terms and Conditions