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Superior Experience

We understand your needs, and specially prepare various concierge services,
emergency assistance and protection solutions for you to experience the superiority of your unique status.

Personal Concierge Service

Personal Concierge Service

With a single phone call, you can arrange a trip, reserve the best restaurants table or even obtain emergency services with ease.

24-hour Hang Seng Prestige World Mastercard Customer Service Hotline:

2998 8111

  • Our Personal Concierge Service offers you:

    Dining recommendations and reservations

    Hotel reservation with pre-trip advice on destination's weather alert, etc.

    Suggestions on gift and souvenirs, even on shopping destinations around the world

    In case your car is anchored on the roadside, we can arrange for emergency roadside repairing and towing assistance service

    Worldwide emergency assistance including car towing service, emergency cash disbursement, plumber assistance, travel document replacement and any other emergency assistance

Personal Concierge Terms and Conditions

Personal Concierge Service Terms and Conditions

  • The Personal Concierge Service is provided by MasterCard concierge service provider(s) ("Vendor").
  • Customers understand, acknowledge and agree that Hang Seng Bank Limited ("Hang Seng") may provide the Vendor with personal information necessary for verification, maintenance and daily operation purposes.
  • Customers agree that any personal information collected or held by the Vendor is provided and may be held, used and disclosed by the Vendor to third parties for the purpose of providing the Personal Concierge Service.
  • Hang Seng and the Vendor undertake to exercise due care and diligence in the appointment and / or referral of any merchants, service providers, and authorised agents to assist customers under the Personal Concierge Service. All products, services, and information related to the Personal Concierge Service are directly sold and supplied to customers by the Vendor (including but not limited to its participating merchants, service providers, and authorised agents) who is solely responsible for all related obligations and liabilities.
  • Customers shall not have any recourse against Hang Seng and the Vendor for any inconvenience, loss or damage which the customers may attract or incur as a result of Hang Seng and / or the Vendor referral of or contact with a service provider on behalf of the customers.
  • Customers understand, acknowledge and agree that the use of Personal Concierge Service may be recorded and the relevant voice records may be used by Hang Seng and the Vendor for the purpose of service quality improvement.
  • Hang Seng and the Vendor reserve the right to suspend, revise or terminate the service at any time and to amend the terms and conditions of the service from time to time. In case of any dispute, the decision of Hang Seng and the Vendor shall be final.
  • No person other than the Customer and Hang Seng (which includes its successors and assigns) will have any right under the Contracts (Rights of Third Parties) Ordinance to enforce or enjoy the benefit of any of the provision of these terms and conditions.
  • These terms and conditions are governed by and will be construed in accordance with the laws of the Hong Kong Special Administrative Region.
  • These terms and conditions are subject to prevailing regulatory requirements.
  • In case of any discrepancy between the English and Chinese versions of the terms and conditions, the English version shall prevail.
Thoughtful Protection

Thoughtful Protection*

  • Wallet Protection

    Worldwide coverage and reimbursement of up to USD100 in event of theft, robbery or accidental loss. Covered cost include:

    Replacing the wallet

    Fees incurred for application of new eligible cards

    Reissuing passport or ID documents

  • e-Commerce Protection

    Purchase online with your Hang Seng Prestige World Mastercard to enjoy worldwide coverage up to USD200. Coverage includes:

    Incomplete delivery or wrong item delivered

    Improperly functioning due to physical damage to delivered items

    Non-delivery of purchase after 30 days of the scheduled delivery

Global Health & Travel (Medical Tourism)

Global Health and Travel^

Choose specially curated medical healthcare packages such as dental, health screening packages from Global Health and Travel and receive 15% off when you book with your card.

Mastercard Contactless Payment

Mastercard Contactless Payment

Hang Seng Prestige World Mastercard has built-in Mastercard Contactless payment function. For card spending at any Mastercard Contactless accepted merchants, simply place your Card on the card sensor and without signature required, making the transaction process faster and more convenient than ever. The spending limit is up to HKD1,000+ per purchase. Mastercard Contactless coverage is expanding in town, which is widely accepted over a large chain of merchant outlets, please visit www.mastercard.com.hk for the merchant list.

Cash Dollars can be used instantly as cash when you settle the payment with Mastercard Contactless payment function at Cash Dollars Designated Merchants to let you save more.

+ The spending limit on each purchase is set at HKD500 or HKD1,000 at the discretion of individual merchant. Transaction over HKD500 or HKD1,000 has to go through the normal credit card spending transaction procedures and customer must sign on the credit card sales slip in order to complete the payment transaction.

Note: Use of Cash Dollars is subject to the Hang Seng Credit Card Membership Rewards Programme and / or the other relevant terms and conditions. For details, please call our 24-hour Hang Seng Credit Card Marketing Enquiry Hotline: 2998 6899.

Mobile Payment Services

Mobile Payment Services

Customers can pay with Hang Seng Credit Card using Apple Pay, Google Pay™ or Samsung Pay to experience a secure, simple and speedy way of payment, while enjoying the benefits of Hang Seng Credit Card#. For products and services information, terms and conditions, please visit hangseng.com/mobilepayment.

Remarks:

Apple Pay is trademark of Apple Inc., registered in the U.S. and other countries.
Google Pay is trademark of Google Inc..
Samsung Pay is a trademark of Samsung Electronics Co., Ltd.

#For some merchants, customers are required to do the transaction with a physical card in order to enjoy the relevant offers, please consult respective merchants for details. Payment with Mobile Payment Services by using Hang Seng Credit Cards is not applicable to Cash Dollars / Merchant Dollars Redemption. Customer can only redeem Cash Dollars / Merchant Dollars by using their physical card during transactions

*
For full insurance coverage, exclusions and terms and conditions, please visit www.mastercard.com.hk/world.
The hyperlink (www.mastercard.com.hk/world) may allow you to leave Hang Seng Bank Limited website. The website accessed through this hyperlink may not provide you with any regulatory protections. Hang Seng Bank Limited has no control over linked website and is not liable for your use of the hyperlink website.
^
Promotion Period till 31 December 2020. Terms and conditions apply. For details, please visit https://www.globalhealthandtravel.com/en/package.

24-hour Hang Seng Prestige World MasterCard Customer Service Hotline (852) 2998 8111

The above offers are subject to the General Terms & Conditions. Please Click here for details.

General Terms and Conditions

  • All offers are valid until 31 December 2019 unless otherwise specified.
  • The offers are applicable to regular-priced items / services only and are not applicable to fixed-priced, special-priced, consignment, promotional, festive and designated items / services (unless otherwise specified).
  • The offers are not transferable, and cannot be redeemed or exchanged for cash, or used in conjunction with other promotional offers, discounts, coupons, cash coupons, cake coupons or membership benefits / VIP cards / VIP bonus point programmes of the merchants (unless otherwise specified).
  • Upon closure of the respective merchants, the relevant offers shall be terminated immediately.
  • All products, services, and information related to the offers are directly sold and supplied to customers by the merchants who are solely responsible for all related obligations and liabilities.
  • The offers are governed by these terms and conditions and other terms and conditions stipulated by the respective participating merchants. Hang Seng Bank Limited (“Hang Seng”) and the merchants reserve the right to suspend, revise or terminate the offers at any time and to amend the terms and conditions of the offers from time to time. In case of any dispute, the decision of Hang Seng and the merchants shall be final.
  • No person other than the Customer and Hang Seng (which includes its successors and assigns) will have any right under the Contracts (Rights of Third Parties) Ordinance to enforce or enjoy the benefit of any of the provision of these terms and conditions.
  • These terms and conditions are governed by and will be construed in accordance with the laws of the Hong Kong Special Administrative Region.
  • These terms and conditions are subject to prevailing regulatory requirements.
  • In case of any discrepancy between the English and Chinese versions of the terms and conditions, the English version shall prevail.