Hang Seng Insurance Company Limited (“Hang Seng Insurance”), a wholly-owned subsidiary of Hang Seng Bank Limited, with principal activities and business operations in Hong Kong. Hang Seng Insurance is authorised and regulated by the Insurance Authority in Hong Kong to carry on long term business, mainly focusing on life and annuity business. Hang Seng Insurance offers a diversified portfolio of life insurance products to retail and corporate customers.
Hang Seng Insurance Company Limited
Customer Service Hotline:
(852) 2198 7838
Email:
life_ins@hangseng.com
Service Hours:
Monday to Friday: 9:00 a.m. to 5:30 p.m.
Saturday: 9:00 a.m. to 1:00 p.m.
Closed on Sunday and Public Holidays
Hang Seng Insurance Company Limited (“Hang Seng Insurance”) issues participating policies, which are life insurance contracts providing both guaranteed and non-guaranteed benefits. The guaranteed benefits may include the following: 1) guaranteed death benefits, 2) guaranteed cash values, 3) guaranteed annuity payments, 4) guaranteed maturity values and 5) endowment coupon. The non-guaranteed benefits include policy dividends, which may be paid or varied at the discretion of “Hang Seng Insurance”. The policy dividends, if any, are in form of:
The key feature of participating policies over other forms of insurance policies is that in addition to the guaranteed benefits receivable, policyholders will also benefit from additional dividend payments if the performance of relevant participating policies is better than that required to support the underlying guarantees. The better the performance, the greater the Annual Dividends[1] and/or Monthly Income[2] and/or Terminal Dividend[3] and/or Special Dividend[4] payments, and, conversely, the worse the performance, the lower the Annual Dividends[1] and/or Monthly Income[2] and/or Terminal Dividend[3] and/or Special Dividend[4] payments.
Annual Dividends[1], Monthly Income[2], Terminal Dividend[3] and Special Dividend[4] allow policyholders to participate in the financial performance of the life insurance operations. Whether Annual Dividends[1], Monthly Income[2], Terminal Dividend[3] and Special Dividend[4] are payable and the size of these dividends which “Hang Seng Insurance” distributes or pays depend on the performance of relevant participating policies with regard to investment returns on the assets and currency hedging instruments (if any) supporting the policies, as well as other factors including but not limited to claims, persistency, expenses, and the long-term future performance outlook (both economic and non-economic factors). Performance of policies managed similarly are pooled together when deciding the amount of Annual Dividends[1], Monthly Income[2], Terminal Dividend[3] and Special Dividend[4] to be paid. Please refer to section “Product risks - Risk affecting Non-guaranteed benefit determination” on the product brochure for the detail of key risk factors.
“Hang Seng Insurance” regularly reviews the level of Annual Dividends[1], Monthly Income[2], Terminal Dividend[3] and Special Dividend[4] payable to policyholders. Both the past actual performance and management's expectations of the long-term future performance will be assessed against the expected level. If variances arise, “Hang Seng Insurance” may consider sharing such variances with policyholders through the adjustment of Annual Dividends[1], Monthly Income[2], Terminal Dividend[3] and Special Dividend[4] scales. If the performance over the long term is better than expected, then the dividend amount paid would increase. If performance is below expectation, then dividend amount paid would decrease.
When considering the adjustment of Annual Dividends[1], Monthly Income[2], Terminal Dividend[3] and Special Dividend[4] scales, “Hang Seng Insurance” strives to maintain a more stable payout to the policyholders by smoothing. This means that the Annual Dividends[1], Monthly Income[2], Terminal Dividend[3] and Special Dividend[4] level will only be changed if the actual performance is significantly different from the expected level over a certain period of time or if management’s long-term future performance expectations change substantially.
In order to achieve broad fairness between policyholders of participating products, “Hang Seng Insurance” will carefully consider the experiences of different groups of policies so that each group of policies will receive a fair return reflecting mostly its own performance. “Hang Seng Insurance” has also established a dedicated committee to review the fairness of treatment to policyholders and to provide independent advice on the management of the participating policies and the determination of dividend level.
"Hang Seng Insurance" operates an investment strategy with key objectives as follows:
The assets supporting the participating policies are carefully managed and monitored according to a predefined set of risk appetite. The asset portfolio predominantly consists of fixed income assets issued by government and corporate entities with good credit quality and long term prospects. It may also include a small portion of high-yield fixed income assets to enhance yield. Growth assets, including but not limited to equities, properties, hedge funds and private equities are managed on prudent basis and may be utilized in order to enhance investment performance in the long run. Subject to our investment strategy, financial derivatives may be used for hedging or efficient portfolio management.
The asset portfolio is well diversified in different types of assets, and is invested in global geographical markets (mainly US, Europe, Asia including HK) and industries. Investment for fixed income assets are mainly in HKD, USD and AUD to match the currency of the underlying policies while growth assets are invested in various currencies for diversification.
The assets supporting the participating policies are carefully managed and monitored according to a predefined set of risk appetite. The asset portfolio predominantly consists of fixed income assets (including both onshore bonds in China Inter-bank Bond Market (“CIBM”) and offshore bonds in offshore (“CNH”) Renminbi market). It may also include a small portion of high-yield fixed income assets to enhance yield. Growth assets, including but not limited to equities, properties, hedge funds, and private equities are managed on prudent basis and may be utilized in order to enhance investment performance in the long run. Subject to our investment strategy, financial derivatives may be used for hedging or efficient portfolio management. However, investing in RMB-denominated assets is subject to applicable laws, regulations and guidelines issued by relevant regulatory authorities from time to time. Any change of the applicable laws, regulations and guidelines may lead to an update to the investment strategy and the associated investment performance may be affected.
The asset portfolio is well diversified in different types of assets, and is invested in global geographical markets (mainly US, Europe, Asia including HK) and industries. Investment for fixed income assets are mainly in RMB to match the currency of the underlying policies while growth assets are invested in various currencies for diversification.
The assets supporting the participating policies are carefully managed and monitored according to a predefined set of risk appetite. The asset portfolio predominantly consists of fixed income assets issued by government and corporate entities with good credit quality and long-term prospects. It may also include a small portion of high-yield fixed income assets to enhance yield. Growth assets, including but not limited to equities, properties, hedge funds and private equities are managed on prudent basis and may be utilized in order to enhance investment performance in the long run. Subject to our investment strategy, financial derivatives may be used for hedging or efficient portfolio management.
The asset portfolio is well diversified in different types of assets, and is invested in global geographical markets (mainly US, Europe, Asia including HK) and industries. Both fixed income assets and growth assets may be invested in various currencies, majority with USD, for diversification. If the currency of the assets is different from the policy currency of the underlying policies, currency hedging may be used to manage the currency risk. The actual policy return may be subject to the movement in exchange rates especially when the currency exposure is not fully hedged.
The current long-term target strategy is to allocate assets attributed to this product as follows:
Product group[10] |
Asset type allocation % |
|
---|---|---|
Fixed Income |
Growth Assets (including private equity) |
|
Product group 1 |
60%-100% |
0%-40% |
Product group 2 |
70%-100% |
0%-30% |
Product group 3 |
40%-100% |
0%-60% |
There could be slight deviation from the above range due to market fluctuation.
Actual allocations will take into consideration past investment performance of the assets supporting the policies, prevailing market conditions and future outlook, and the guaranteed and non-guaranteed benefits of the policies. As the performance of the growth assets investment plays an important role in determining the level of non-guaranteed benefits, under normal circumstances and free from any investment and operational constraints, it is expected that the allocation to growth assets will fall within the higher end of the range as specified, in order to optimize the chance of achieving the illustrated level of non-guaranteed benefits. A good part of the growth assets investment is allocated to private equity. Due to the illiquid nature of private equity, there may be divergence in actual asset allocation and actions may be taken to rebalance from time to time. Currency hedging will be exercised by us if the Policy Currency is denominated in the currency that is different from the underlying assets as a way of counteracting the fluctuation effect under currency mismatch. The management and investment strategy of the asset portfolio may be subject to change depending on the market conditions and economic outlook, and we would inform policyholders should there be any material changes.
Policyholders can choose to accept their Annual Dividends[1], and/or Monthly Income[2] and/or endowment coupon and/ or annuity payments[11] either in cash or to leave them with “Hang Seng Insurance” to accumulate with interests (if applicable).
Policyholders can choose to exercise the Policy Value Management Option to lock-in a portion of Net Cash Value[6] or Guaranteed Cash Value and non-guaranteed Special Dividend (if any)[7] to the Policy Value Management Balance to accumulate with interests.
Policyholders can submit a written request to “Hang Seng Insurance” to change the default Death Benefit Settlement Option[12]. If monthly instalments is selected, the remaining balance of any unpaid Death Benefit will be held at a non-guaranteed interest rate until the full amount of the Death Benefit has been paid to the Beneficiary(ies).
The accumulation interest rates are not guaranteed and will be determined by "Hang Seng Insurance" at its discretion from time to time. "Hang Seng Insurance" reviews the accumulation interest rates regularly with reference to the portfolio yields of fixed income assets, prevailing market conditions, the outlook on fixed income asset yields, the cost associated with the provision of the accumulation service, the cost associated with currency hedging (if applicable), and the likelihood of policyholders leaving their payment for accumulation.
The policy in determining the policy dividends and accumulation interest rates may be reviewed and adjusted by “Hang Seng Insurance” from time to time.
However, the past performance or current performance of “Hang Seng Insurance”’s business may not be a guide for future performances.
The projected Special Dividend of PhoenixPower Life Insurance Plan (“PhoenixPower”) USD policy has been adjusted upward and applies to all in-force PhoenixPower USD policies issued on or before 30 April 2025. For details, please refer to Frequently Asked Questions about Adjustment of Dividends.
The projected dividends of all in-force policies of the following plans have been adjusted downward in 2025. For details, please refer to Frequently Asked Questions about Adjustment of Dividends.
Universal Life Insurance products are long term insurance plans offering a high flexibility for Policyholders’ multi-generational planning needs and other insurance needs. For details of the product features and key risks of Universal Life insurance products, please refer to the relevant product materials and policy provisions or contact your relationship manager or insurance consultant.
The benefits provided by Universal Life Insurance products are impacted by the Crediting Interest Rate as well as applicable charges. The General Crediting Interest Rate is a floating rate determined by Hang Seng Insurance Company Limited (“Hang Seng Insurance”), subject to a guaranteed minimum floor as stipulated on policy provisions.
The applicable General Crediting Interest Rate vary depending on the policy currency and product series. Such rates are regularly reviewed by Hang Seng Insurance at its discretion. Hang Seng Insurance will inform Policyholders concerned for any subsequent change of the General Crediting Interest Rates of their policies.
When determining the General Crediting Interest Rate, which applies to each Universal Life insurance policy, Hang Seng Insurance considers the investment returns on the underlying assets supporting the policies, as well as other factors, including but not limited to: the outlook of the long term future investment returns, the claims and surrender experience, and the expenses. If the investment returns over the long term are better than expected, then the General Crediting Interest Rate would increase and if the investment returns are worse than expected, then the General Crediting Interest Rate would reduce.
The investment returns on Universal Life underlying portfolios include interest earnings as well as losses or gains realized upon the disposal of assets or asset impairments. The claims include the cost of providing the death benefit and other insured benefits under Universal Life insurance policies. The surrenders include total and partial surrenders, and their corresponding impact on investments. The investment returns on Universal Life underlying portfolios are not guaranteed.
In order to ensure that discretion exercised when defining the Crediting Interest Rate is fair to all Policyholders, and that any conflicting interests of Policyholders with other Policyholders and/or shareholders have been addressed having due regard to the fair treatment of Policyholders, Hang Seng Insurance established a dedicated committee providing independent advice on the management of the universal life business.
Hang Seng Insurance maintains a prudent approach to investing for the Universal Life underlying portfolios, with the primary goal being the delivery of long term value to Policyholders.
Each portfolio is invested in fixed income assets, include corporate bonds, government bonds and alternative credit, under pre-determined diversification and rating objectives. The current long-term investment strategy is to predominantly invest in diversified long term investment grade fixed income assets. Unrated fixed income assets may also be considered if they fit the Company's risk appetite profile. However, the Exquisite products underlying portfolios are conservatively positioned to limit the exposure to unrated assets. The majority of assets are held by the Company with long term prospects in order to match its long term liabilities. Subject to our investment policy, derivatives may be utilized to manage our investment risk exposure, for matching between assets and liabilities and for efficient portfolio management.
For the historical Crediting Interest Rate of Universal Life Insurance Products of Hang Seng Insurance, that had new policies issued in the previous 5 years, please refer to historical Crediting Interest Rate.
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