Claims Procedures

Procedures of making Hang Seng insurance claims

Ways to claim

You can get the claims information and related procedures by selecting the Plan name or Plan category.

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Information required for different types of claims

  1. When do you need to notify us?
    As soon as possible.

  2. Basic information required (Additional information may be required depending on the nature of the claim):
    • The original policy document
    • Claimant's statement providing details of the cause of death and authorizing the insurance company to collect proof from third parties, such as the hospital
    • Original death certificate
    • Attending physician's report
    • A copy of I.D. Card of the deceased and a certified true copy of I.D. Card of the beneficiary, administrator or executor
    • A copy of relationship proof between the deceased and the beneficiary
    • A copy of beneficiary, administrator or executor present residential address and permanent address proof (if different from present residential address) within the latest 3 months
    • Letters of Administration or Grant of Probate is required if there is no beneficiary specified in the policy
    • For corporate beneficiary, a copy of Certificate of Incorporation, business registration certificate, Memorandum and Articles of Association

 

  1. When do you need to notify us?
    Within 90 days from diagnosis.

  2. Basic information required (Additional information may be required depending on the nature of the claim):
    • Completed major illness claim form
    • Attending physician's report
    • A certified true copy of I.D. Card of the policyholder and copy of I.D. Card of the insured
    • Pathological report
  1. When do you need to notify us?
    Within 90 days from the commencement of disability.

  2. Basic information required (Additional information may be required depending on the nature of the claim):
    • Completed disability claim form
    • Attending physician's report (completed after a continuous disabled of 183 days)
    • A certified true copy of I.D. Card of the policyholder and copy of I.D. Card of the insured
    • Sick leave certificate
  1. When do you need to notify us?
    Within 90 days from the date of Accident occurred.

  2. Basic information required (Additional information may be required depending on the nature of the claim):
    • Completed accidental benefit claim form
    • Attending physician's report
    • A certified true copy of I.D. Card of the policyholder and copy of I.D. Card of the insured
    • Original medical receipts for accidental medical expenses
Other point(s) to note:
  1. Working days do not including weekends and public holidays.
  2. Applicable plans for Life Insurance:
    eCancerPro Insurance Plan, eFamilyPro Life Insurance Plan, 5-Year eEndowment Life Insurance Plan, FutureEnrich Life Insurance Plan, HarvestLife (RMB) Life Insurance Plan, SavourLife II (RMB) Annuity Life Insurance Plan, MaxiAnnuity Life Insurance Plan, PrimeLife Deferred Annuity Life Insurance Plan, PreciousWay Education Life Insurance Plan, EmbraceLife Insurance Plan, Mortgage Life Protection Plan, Treasure Life II Insurance Plan, Splendid Universal Life Insurance Plan, PreciousLife Critical Illness Life Insurance Plan, MediCash Lifetime Insurance Plan, SurgicalGuard II Refundable Life Insurance Plan, Refundable Critical Illness Life Insurance Plan and Refundable Accident Protection Life Insurance Plan
  3. Applicable plans for General Insurance:
    Travelsure Protection Plan, Home Care Plus Home Insurance, Personal Accident Insurance Plan, Domestic Helper Insurance Plan, Part-time Domestic Helper Insurance Plan, Private Car Insurance Plan, Fire Insurance Plan and Hospital Insurance Plan
  4. Applicable plans for Medical Insurance:
    Bupa MyBasic VHIS Plan, Global Prestige VHIS Plan, Hang Seng Bupa PreciousHealth Series -Essential Health Insurance Scheme, Excel Health Insurance Scheme, Excel Plus Health Insurance Scheme, Global Supreme Health Insurance Scheme and Global Infinite Health Insurance Scheme
Remark:
  1. Online claims submission is subject to the specified limit shown in myBupa eClaims Service section. Online submission of hospital claims is only applicable to Global Supreme Health Insurance Scheme and Global Prestige VHIS Plan