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If you need to make a claim, our Claims Service Team is here to help you!
You can download a claim form from Form Center, request from any Hang Seng branch or through the Claims Service Hotline (852) 2288 6992.
Please complete and submit the claim form to Hang Seng Insurance (address as below) by mail / any Hang Seng Bank branch within the specified period together with request proof.
Life Claims Department, Hang Seng Insurance Company Limited
18/F Tower 1, HSBC Centre, 1 Sham Mong Road, Kowloon, Hong Kong
“Hang Seng Insurance” Claims Service Team will process claim (additional information may be required from the claimant at this stage), and settle claim payment.
Please remember that it is important to lodge your claim within the specified time frame. If you do not do so, we may not be able to consider your claim.
Claimant:
Contact our "Hang Seng Insurance" Claims Service Hotline on 2288 6992 during office hours.
Office Hours:
Monday to Friday - 8:45 am to 5:30 pm
Saturday - 9:00 am to 1:00 pm
Hang Seng Insurance Company Limited:
Answer your enquiries on the issue of claims based on the initial information provided:
Claimant:
Return the following documents to any branch of Hang Seng Bank or directly to Hang Seng Insurance Company Limited (Address: 18/F, Tower 1, HSBC Centre, 1 Sham Mong Road, Kowloon, Hong Kong) within 60 days after the date of discharge from hospital:
For any assistance on completing the claim form, you can contact our Claims Service Hotline on (852)2288 6992.
For completing the Claim Form:
Part I:
Part II
Hang Seng Insurance Company Limited:
In order to facilitate the process of your claim, please have all required medical and/or other relevant documents submitted regarding the circumstances and details of your claim. Claim will be processed upon receipt of all required documents. Should further information be required, we will write to you to request additional document(s) for claim assessment.
If you need our claims assessor to explain the decision, you can call our Claims Service Hotline on (852)2288 6992.
The following helps answer some of your most frequently asked questions. The information is for general reference only. Your Policy Provisions and Policy Schedule give the exact terms and conditions. If you have any inquiries, please contact our After-sales Customer Service Hotline on (852)2596 6262.
No. We provide a 30-day grace period from the due date of the first unpaid premium during which your cover will remain in place. However, you need to pay back any overdue premium within the grace period. No interest will be charged on premium overdue for the grace period.
You may apply for reinstating your policy by sending us a written request within 1year from the due date of the first unpaid premium provided the policy has not been surrendered and the cash value of the policy has not been withdrawn. Proof of insurability will be required. You will also be required to pay the overdue premium with interest. Please note that some policy conditions, such as the suicide clause for death cover and the waiting period for major illness benefit, will commence again from the date the policy is reinstated.
Remarks: Policy reinstatement only applicable to specified insurance plan.
No. You can apply for a duplicate policy by visiting any Hang Seng Bank branch, contacting your Personal Financial Planning Manager or calling our After-sales Customer Service Hotline. A handling charge will apply.
Simply complete and return a Direct Debit Authorization Form for the new account and cancel the existing direct debit setup. Forms are available at any Hang Seng Bank branch or by calling the After-sales Customer Service Hotline. If you wish to pay from an account other than the one maintained with Hang Seng Bank, please arrange to pay 2 months' premium in advance to allow sufficient time for setting up of the new autopay account.
For Travelsure Protection Plan, please visit QBE General Insurance (Hong Kong) Limited (‘QBE GIHK’) Travelsure Claim Portal for claim submission at claims.qbe.com/hk/travel
For Domestic Helper Insurance Plan, please visit QBE GIHK Claim Portal for claim submission at claims.qbe.com/hk/helper
For Private Car Insurance Plan, please visit QBE GIHK Claim Portal for claim submission at claims.qbe.com/hk/motor
For other General insurance plans, please select one of the available claim forms from Form Center, then complete and submit the form to QBE GIHK by mail, email or fax.
QBE GIHK will send the acknowledgement to you within 3 working days upon receiving your claim form and will follow up with you shortly.
Remark(s): If the claim is related to “Personal Liability Coverage” under your insured plan (if applicable), please simply complete “Third Party Liability Accident Report”.
QBE General Insurance (Hong Kong) Limited
33/F, Oxford House, Taikoo Place, 979 King’s Road, Quarry Bay, Hong Kong
Claim Email: claims.gihk@qbe.com
Claims Hotline: (852) 2828 3133
Claim Fax: (852) 2537 1384
For the claims relating to Business General Insurance, please visit Business Banking Forms to download the corresponding claim form(s).
If you use Bupa medical card to receive medical treatment, you do not need to file claim.
Show your medical card during admission
Sign the claim form prepared by the hospital upon discharge
If you cannot use your Bupa medical card, you can pay your medical expenses and submit a claim.
Collect required documents
Submit a completed claim form and all required documents to Bupa within 90 days after discharge
Get reimbursed in 5-7 working days
The above claims procedure is for general reference only. Additional information or documents may be required to process your claim. Please refer to your Membership Guide for details.
To manage Hang Seng Bupa individual or group health insurance scheme, you can use myBupa to check membership details, submit claims online[2], track claim status and search for Bupa’s network doctors (if applicable).
If you need to download claim forms and other useful forms required for claim application, please go to Form Center.
If you need to make a claim, our Claims Service Team is here to help you!
You can download a claim form from Form Center, request from any Hang Seng branch or through the Claims Service Hotline (852) 2288 6992.
Please complete and submit the claim form to Hang Seng Insurance (address as below) by mail / any Hang Seng Bank branch within the specified period together with request proof.
Life Claims Department, Hang Seng Insurance Company Limited
18/F Tower 1, HSBC Centre, 1 Sham Mong Road, Kowloon, Hong Kong
“Hang Seng Insurance” Claims Service Team will process claim (additional information may be required from the claimant at this stage), and settle claim payment.
Please remember that it is important to lodge your claim within the specified time frame. If you do not do so, we may not be able to consider your claim.
Claimant:
Contact our "Hang Seng Insurance" Claims Service Hotline on 2288 6992 during office hours.
Office Hours:
Monday to Friday - 8:45 am to 5:30 pm
Saturday - 9:00 am to 1:00 pm
Hang Seng Insurance Company Limited:
Answer your enquiries on the issue of claims based on the initial information provided:
Claimant:
Return the following documents to any branch of Hang Seng Bank or directly to Hang Seng Insurance Company Limited (Address: 18/F, Tower 1, HSBC Centre, 1 Sham Mong Road, Kowloon, Hong Kong) within 60 days after the date of discharge from hospital:
For any assistance on completing the claim form, you can contact our Claims Service Hotline on (852)2288 6992.
For completing the Claim Form:
Part I:
Part II
Hang Seng Insurance Company Limited:
In order to facilitate the process of your claim, please have all required medical and/or other relevant documents submitted regarding the circumstances and details of your claim. Claim will be processed upon receipt of all required documents. Should further information be required, we will write to you to request additional document(s) for claim assessment.
If you need our claims assessor to explain the decision, you can call our Claims Service Hotline on (852)2288 6992.
The following helps answer some of your most frequently asked questions. The information is for general reference only. Your Policy Provisions and Policy Schedule give the exact terms and conditions. If you have any inquiries, please contact our After-sales Customer Service Hotline on (852)2596 6262.
No. We provide a 30-day grace period from the due date of the first unpaid premium during which your cover will remain in place. However, you need to pay back any overdue premium within the grace period. No interest will be charged on premium overdue for the grace period.
You may apply for reinstating your policy by sending us a written request within 1year from the due date of the first unpaid premium provided the policy has not been surrendered and the cash value of the policy has not been withdrawn. Proof of insurability will be required. You will also be required to pay the overdue premium with interest. Please note that some policy conditions, such as the suicide clause for death cover and the waiting period for major illness benefit, will commence again from the date the policy is reinstated.
Remarks: Policy reinstatement only applicable to specified insurance plan.
No. You can apply for a duplicate policy by visiting any Hang Seng Bank branch, contacting your Personal Financial Planning Manager or calling our After-sales Customer Service Hotline. A handling charge will apply.
Simply complete and return a Direct Debit Authorization Form for the new account and cancel the existing direct debit setup. Forms are available at any Hang Seng Bank branch or by calling the After-sales Customer Service Hotline. If you wish to pay from an account other than the one maintained with Hang Seng Bank, please arrange to pay 2 months' premium in advance to allow sufficient time for setting up of the new autopay account.
For Travelsure Protection Plan, please visit QBE General Insurance (Hong Kong) Limited (‘QBE GIHK’) Travelsure Claim Portal for claim submission at claims.qbe.com/hk/travel
For Domestic Helper Insurance Plan, please visit QBE GIHK Claim Portal for claim submission at claims.qbe.com/hk/helper
For Private Car Insurance Plan, please visit QBE GIHK Claim Portal for claim submission at claims.qbe.com/hk/motor
For other General insurance plans, please select one of the available claim forms from Form Center, then complete and submit the form to QBE GIHK by mail, email or fax.
QBE GIHK will send the acknowledgement to you within 3 working days upon receiving your claim form and will follow up with you shortly.
Remark(s): If the claim is related to “Personal Liability Coverage” under your insured plan (if applicable), please simply complete “Third Party Liability Accident Report”.
QBE General Insurance (Hong Kong) Limited
33/F, Oxford House, Taikoo Place, 979 King’s Road, Quarry Bay, Hong Kong
Claim Email: claims.gihk@qbe.com
Claims Hotline: (852) 2828 3133
Claim Fax: (852) 2537 1384
For the claims relating to Business General Insurance, please visit Business Banking Forms to download the corresponding claim form(s).
If you use Bupa medical card to receive medical treatment, you do not need to file claim.
Show your medical card during admission
Sign the claim form prepared by the hospital upon discharge
If you cannot use your Bupa medical card, you can pay your medical expenses and submit a claim.
Collect required documents
Submit a completed claim form and all required documents to Bupa within 90 days after discharge
Get reimbursed in 5-7 working days
The above claims procedure is for general reference only. Additional information or documents may be required to process your claim. Please refer to your Membership Guide for details.
To manage Hang Seng Bupa individual or group health insurance scheme, you can use myBupa to check membership details, submit claims online[2], track claim status and search for Bupa’s network doctors (if applicable).
If you need to download claim forms and other useful forms required for claim application, please go to Form Center.