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    Personal Banking

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    Personal Banking Forms

    Account Services

    Activate / Amend Overseas ATM Daily Cash Withdrawal and Cash Advance Limit (Only applicable for personal customer) [APPLY ONLINE]
    Addition / Deletion of Account(s) for Debit Card / Credit Card
    Cancellation of Direct Debit Authorisation
    Update of Customer’s Information [CHANGE ONLINE]
    Change of Debit Card / Credit Card / Phone Banking Service Functions
      • Debit Card PIN [CHANGE ONLINE]
      • Debit Card Phone Banking PIN [CHANGE ONLINE]
      • Credit Card PIN / Phone Banking PIN [CHANGE ONLINE]
    Hang Seng Personal e-Banking Telegraphic Transfer / FPS / CHATS Designated Beneficiary Registration Form
      • Register / Delete FPS Designated Beneficiary [CHANGE ONLINE]
    Personal Phone Banking Telegraphic Transfer / FPS / CHATS Designated Beneficiary Registration Form
    Dormant Account Reactivation Form
    Personal e-Banking and Automated Phone Banking Bill Payment Registration / Amendment Form
    Consent Form for Use of Customer’s Deposit - Related Information
    Personal Integrated Account Application Form (For document verification, signature witness and document transfer in the Mainland / Macau only)
    Hang Seng Card / Integrated Account Card Application Form
    HKD Passbook / Statement Savings Account and ATM Savings Account Conversion / Consolidation Form (Applicable to Personal Customer only)
      • Convert HKD Passbook / Statement Savings Account into ATM Savings Account (Applicable to single name and singly signed joint name account) [APPLY ONLINE]
      • Consolidate account (Applicable to single name HKD Savings Account and Current Account) [APPLY ONLINE]
    Replacement of Hang Seng Card / Integrated Account Card [APPLY ONLINE]
    Request for Account Documents
    Standing Instruction
    Upgrade Personal e-Banking Services Application Form
    Change Chinese Correspondence Address
    FATCA Return Sheet
    FATCA Return Sheet (with declaration on consent to the use of personal data for the new purposes and agreement to The Terms)
    Explanation of a U.S. Address
    FATCA Supplementary Information Sheet

    Loans

    Tax Comforter [APPLY ONLINE] / [DOWNLOAD FORM]
    100% Personal Loan Guarantee Scheme [APPLY ONLINE] / [DOWNLOAD FORM]
    Handy Cash Personal Instalment Loan [APPLY ONLINE] / [DOWNLOAD FORM]
    Handy Cash Personal Revolving Loan [APPLY ONLINE] / [DOWNLOAD FORM]
    Debt Consolidation Instalment Loan [APPLY ONLINE] / [DOWNLOAD FORM]
    Top-up Loan (Redraw the instalment loan principal repaid) [APPLY ONLINE] / [DOWNLOAD FORM]
    Unsecured Overdraft Facility [APPLY ONLINE] / [DOWNLOAD FORM]
    Asset Link Secured Overdraft [APPLY ONLINE] / [DOWNLOAD FORM]
    Request for Document(s) / Copy of Document(s) of Personal Loan [DOWNLOAD FORM]
    Request for Document(s) – Letter of Offer (Mortgage Loan/ Personal Loan) [DOWNLOAD FORM]

    Cards

      Credit Cards
    Hang Seng Credit Card [APPLY ONLINE]
    Hang Seng Credit Card Supplementary Card [APPLY ONLINE][DOWNLOAD FORM]
    (for existing Hang Seng Credit Card Customers)
    Hang Seng Platinum Card [APPLY ONLINE]
    Hang Seng CUP Credit Card [APPLY ONLINE]
    MPOWER Card [APPLY ONLINE]
    (also applicable to Tertiary Institution Students)
    enJoy Card [APPLY ONLINE]
    MUJI Card [APPLY ONLINE]
    Forever Friends Card [APPLY ONLINE]
    University / College Affinity Credit Card
      - The Chinese University of Hong Kong Credit Card [APPLY ONLINE]
      - City University of Hong Kong Card [APPLY ONLINE]
      - Hong Kong Baptist University Credit Card [APPLY ONLINE]
      - School of Continuing and Professional Studies CUHK Credit Card [APPLY ONLINE]
      - The Hang Seng University of Hong Kong Credit Card [APPLY ONLINE]
    University / College Affinity Card Supplementary Card [APPLY ONLINE]
    (for existing University / College Affinity Credit Card customers but not applicable to full-time students)
    Octopus Automatic Add-Value Service Application [DOWNLOAD FORM]
    Hang Seng Credit Card Cash Dollars Gift Parade Gifts and Cash Coupons Redemption Details & Form [DOWNLOAD FORM]
    Hang Seng Credit Card Direct Debit Authorisation Form [DOWNLOAD FORM]
    Priority Pass Application Form (Only Applicable to Hang Seng Visa Infinite Card Customers only) [DOWNLOAD FORM]
    Cardholder Dispute Form [DOWNLOAD FORM]
    Hang Seng Credit Card Supplementary Card Card Collection Authorization Form [DOWNLOAD FORM]

    Insurance

      Application Forms
      General Insurance
    Travelsure Protection Plan
    Home Care Plus Plan
    Domestic Helper Insurance Plan
    Part-time Domestic Helper Insurance Plan
    Personal Accident Insurance Plan
    Personal Accident Insurance Plan (Upgraded)
      Relevant Forms for New Application
      Life insurance
    Medical Report Authorization Form (Form No. IL88)
    Declaration – Family Member or Cohabiting Partner as Beneficiary (Form No. IL512)
    Declaration – Non-cohabiting Partner as Beneficiary (Form No. IL513)
    Policy Replacement Declaration Form (Form No. IL564E)
    Important Facts Statement - Policy Replacement (Form No. IL565E)
    Supplementary Information on "Important Facts Statement - Policy Replacement (IFS-PR)" (Form No. IL576E)
     
      Claim Forms
      Life insurance
    Claimant’s Statement for Death Claim (Form No:IL27a)
    Death Claim Form – Attending Physician’s report (Form No:IL27b)
    Total & Permanent Disability/Disability/Accidental Dismemberment Claim Form (Form No:IL28a)
    Major Illness/Critical Illness/Terminal Illness/Cancer/Lady Protection Claim Form (Form No: IL29a)
    Attending Physician's Report - Cancer (Form No:IL29b6)
    Attending Physician's Report - Stroke (Form No:IL29b27)
    Attending Physician's Report - Terminal Illness (Form No:IL29b29)
    Hospitalization, surgery and Bone-setting claim form (Form No:IL215)
    Refundable Accident Protection Life Insurance Plan (Form No:IL371)
    Cancerguard Refundable / Refundable Cancer Protection Life Insurance Plan Claim Form - Attending Physician’s report (Carcinoma-In-Situ Benefit) (Form No: IL322b+IL322c2)
    Unemployment Benefit Claim Form (Form No:IL152)
     
    General Insurance
    Travelsure Claim Portal (claims.qbe.com/hk/travel)
    Domestic Helper Insurance Claim Portal (claims.qbe.com/hk/helper)
    Public Liability Claim Form
    Notice by employer of the death of an employee or of an accident to an employee resulting in death or incapacity
    Notice by employer of the death or incapacity of an employee due to occupational disease
    Notice by employer of an accident to an employee resulting in incapacity for a period not exceeding 3 days
    Hospital Cash Claim Form
    Personal Accident Insurance Claim Form
    Motor Accident Claim Form
    Motor Windscreen Damage Claim Form
    Credit Card Purchase Protection Plan Claim Form
    Home / Shop / Office / Engineering Claim Form (Property & Liability Sections)
     
    Medical insurance - Individual health insurance scheme
    Hospital Claim Form
    Clinical Claim Form
     
    Medical insurance - Group health insurance scheme
    Hospital Claim Form (for employees)
    Clinical Claim Form (for employees)
     
      Policy Change Forms
      Life insurance
    Request for Policy Change - Non-Financial (Form No. IL11)
    Request for Policy Change – Non-Financial (Only applicable to RewardYou Life Insurance Plan, SavourLife Annuity Life Insurance Plan, SavourLife II Annuity Life Insurance Plan, Treasure Life II Insurance Plan, Splendid Universal Life Insurance Plan, PreciousWay Education Life Insurance Plan, FutureEnrich Life Insurance Plan, EmbraceLife Insurance Plan, MaxiAnnuity Life Insurance Plan, PrimeLife Deferred Annuity Life Insurance Plan, MaxiPlus Annuity Life Insurance Plan, FortuneLife Deferred Annuity Life Insurance Plan, CompanionLife Insurance Plan and eIncomePro Deferred Annuity Plan (100% Guaranteed)) (Form No. IL11a)
    Request for Policy Change - Non-Financial (Only applicable to 10-Year Renewable Term Plan (Online Simplified Application Version), Refundable Hospital Cash Life Insurance Plan, CancerGuard Refundable Insurance Plan, Refundable Accident Protection Life Insurance Plan, SurgicalGuard Refundable Life Insurance Plan, SurgicalGuard II Refundable Life Insurance Plan, Refundable Critical Illness Life Insurance Plan, PreciousLife Critical Illness Life Insurance Plan, LifeBetter Critical Illness Life Insurance Plan, eCancerPro Insurance Plan, eFamilyPro Life Insurance Plan), ImperialDragon (RMB) Life Insurance Plan and The Choice 5-Year Life Insurance Plan) (Form No. IL11b)
    Request for Policy Change - Financial related items (Form No. IL12)
    Request for Policy Change – Financial Related Items (Only applicable to RewardYou Life Insurance Plan, SavourLife Annuity Life Insurance Plan, SavourLife II Annuity Life Insurance Plan, SavourLife II (RMB) Annuity Life Insurance Plan, FutureEnrich Life Insurance Plan, MaxiAnnuity Life Insurance Plan, PrimeLife Deferred Annuity Life Insurance Plan, MaxiPlus Annuity Life Insurance Plan, FortuneLife Deferred Annuity Life Insurance Plan and eIncomePro Deferred Annuity Plan (100% Guaranteed)) (Form No. IL12a)
    Assignment of Policy as Collateral Security (Form No. IL09)
    Transfer of Policy Ownership (Form No. IL10)
    Application for Policy Surrender (Applicable to Policy Cancellation within Cooling Off Period of Digital Application Only) (Form No. IL251a)
     
    General Insurance
    Application for Changing the Sum Insured Option of Mortgage Fire Insurance Plan (Form No. F286)
    Policy Amendment Application Form (Form No. HSI30)
     
    Medical insurance - Individual health insurance scheme
    Registration Variation Form
    Change of Payment Method and Account Number Form
    Termination Form
     
    Medical insurance - Group health insurance scheme
    Request for Information Changes Form (for employers)
     
      Reinstatement Forms
      Life insurance
    Life Insurance Reinstatement Form (Applicable to Full Underwriting Version) (Form No. IL344)
    Life Insurance Reinstatement Form (Applicable to Simplified /Preferential Underwriting Version) (Form No. IL345)
    Life Insurance Reinstatement Form (Applicable to Guaranteed Acceptance Version) (Form No. IL354)
    Life Insurance Reinstatement Form (Applicable to Full Underwriting Version of Critical Illness Life Insurance Plan) (Form No. IL382)
    Life Insurance Reinstatement Form (Applicable to Simplified/Full Underwriting Version of PreciousLife Critical Illness Life Insurance Plan, Full Underwriting Version of LifeBetter Critical Illness Life Insurance Plan and Splendid Universal Life Insurance Plan - Critical Illness Benefit attached) (Form No. IL421)
     
    Medical insurance - Individual health insurance scheme
    Reinstatement Application Form
     
      Others
      Life insurance
    Application for Policy Loan and Withdrawal of Policy Value/Savings Fund/Account Value/Policy Value Management Balance (Form No. IL06)
    Invest-Select Life Insurance Plan - Application for Statement/Suspension or Re-activation of Regular Premium/Change of Regular Premium/Change of Premium Allocation/Transfer of Funds (Investment-Linked Funds)/Fund Withdrawal (Form No. IL212)
    FlexiSure Investment Life Plan - Application for Statement / Suspension or Re-activation of Regular Premium / Change of Regular Premium / Change of Premium Allocation / Transfer of Funds (Investment-Linked Funds) / Fund Withdrawal (Form No. IL468)
    Lost Policy Declaration (Form No. IL07)
    Direct Debit Authorisation (Form No. IL03)
    Personal Information Collection Statement (Form No. IL108)
    Explanation of a U.S. Address (Form no. IL430 - for Life Insurance only)
     
    General insurance
    Personal Information Collection Statement
     
    Medical insurance - Individual health insurance scheme
    Supplementary Health Declaration Form
    Credit Card Authorisation Form
    Direct Debit Authorisation Form
    Cash Dollars Redemption Form
    Declaration of Loss Card
     
    Medical insurance - Group health insurance scheme
    Declaration of Loss Card (for employees)

    Investment

      Investment Fund Services
    Advanced Switching*
    * The Advanced Switching Services are provided by Hang Seng Bank Limited (the "Bank"). Customers applying for the Advanced Switching Services are in effect instructing the Bank to apply for fund redemption and subscription (with advance provided by the Bank) simultaneously.
    Employer’s Letter of Consent (For Account Holder) (Form No. SEC252)
    Employer’s Letter of Consent (For Authorised Person) (Form No. SEC252a)
    Declaration of Not Being Employed to Carry Out Regulated Activities (Form No. SEC286)
    Risk Profiling Questionnaire (For Personal Customers Only) (Form No. IND110)

    Payment Services

    Hang Seng Comprehensive Direct Debit Authorisation Form [APPLY ONLINE]
    Remittance Application Form(Please retrieve the most updated version from our Bank's website)
      • Remittance Smartform (Smartform filling sample)
    Application for Amendment / Cancellation / Refund of Remittance
    Faster Payment / Local Interbank Transfer (CHATS) Mis-Transfer Report Form
    Authorisation to Debit Fund Due to Wrong Transfer of Faster Payment / Local Interbank Transfer (CHATS)
    Auto-Pay / Direct Debit Mis-Transfer Report Form
    Authorisation to Debit Fund Due to Wrong Transfer of Faster Payment / Local Interbank Transfer (CHATS)
    Special Standing Instruction On Telegraphic Transfer (For Guangdong and Fujian Scheme (GDS/FJS) and the Portable Comprehensive Social Security Assistance Scheme (PCSSAS))
    Daily Limit Maintenance / Request for Security Device Form
      • Amend Daily Transfer Limit [CHANGE ONLINE]
      • Reduce Daily Bill Payment Limit [CHANGE ONLINE]
    Registered Hang Seng Account Transfer Application / Amendment Form
      • Personal e-Banking Add, Amend, or Delete Registered Accounts [CHANGE ONLINE]
    Cheque Mis-Transfer Report Form
    Automated Teller Machine (ATM) / Multifunction Automated Teller Machine (MFM) / Cash Deposit Machine (CDM) Mis-Transfer Report Form
    Request Form for Refund of Mis-Transfer of Funds to Hang Seng Bank Account (Cash Deposit / Transfer via branch or e-Banking
    Phone Banking Services Mis-Transfer Report Form
    Authorisation to Debit Fund Due to Mis-Transfer via Phone Banking Services
    Personal e-Banking Service Changes Form
      • FPS Addressing Services [CHANGE ONLINE]

    Mortgage

    Customers applying for the Mortgage Loan are recommended to read the Mortgage Terms in conjunction with the application form [DOWNLOAD MORTGAGE TERMS]
    Conventional Mortgage Loan / Mortgage-Link Loan Scheme [APPLY ONLINE] / [DOWNLOAD FORM]
    Property Overdraft [APPLY ONLINE] / [DOWNLOAD FORM]
    Mortgage Insurance Programme Loan [APPLY ONLINE] / [DOWNLOAD FORM]
    Home Ownership Scheme/ Buy or Rent Option/ Tenant Purchase Scheme Mortgage Loan Application Form
    Change of Mortgage Loan Repayment Terms Application Form
    Request for Document(s) / Copy of Document(s) of Mortgage Loan / Hire Purchase
    Request for Document(s) – Letter of Offer (Mortgage Loan/ Personal Loan) [DOWNLOAD FORM]

    Useful Information
    Service Charges
    Business Banking Forms
    Contact Us
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