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Extended Term Insurance Refund Arrangement

To ensure continuing protection for our customers, some of our life insurance policies will become Extended Term Insurance if a premium is not paid when due. As part of our ongoing commitment to improving customer service, a review has been conducted recently in the way which our life insurance policies were managed following non-receipt of premium. We have identified that some policyholders of the following life insurance plans are affected by calculation error at the time of the conversion of the Extended Term Insurance benefits.

Life Insurance Plans
   5-Year Excel Life Insurance Plan
   5-Year Select Life Insurance Plan
   All Years Reward Life Insurance Plan
   EasyLife Retirement Plan
   Education Savings Protection Plan
   Leisure Life Insurance Plan
   Lifelong Reward Protection Plan
   Lifetime Protection Plan
   Maxi-protection Life Insurance Plan
   PerfectLady Protection Plan
   Target Savings Plan
   Target Wealth Life Insurance Plan
   Target Wealth Life Insurance Plan Plus
   Total Care Lady Protection Plan
   Treasure Life Insurance Plan

Since August 2017, we have been contacting these policyholders on the matter. If you have been contacted and / or have any queries, please call our Hang Seng Insurance Service Hotline on (852) 2998 8320 (Monday to Friday from 8:45am to 5:30pm, Saturday from 9am to 1pm).



Notice to Customers

QBE General Insurance (Hong Kong) Limited shall have the right in accordance with the related guideline from regulators and relevant regulations to cancel all insurance applications of the concerned customers and / or to cancel the all insurance applications accepted retrospectively and no claim shall be paid arising from such policies concerned.

Notice to General Insurance Customers
All General Insurance products except Travelsure:

1.Hang Seng Bank Limited as agent shall not accept insurance application(s) from customer(s) with correspondence or residential address(es) in Japan.
2.Hang Seng Bank Limited as agent shall accept insurance application(s) from customer with Japanese nationality only if the policy holder self-declares whom does not maintain any residential or correspondence address in Japan.

For HomeCare, Household, Fire and Property All Risk Products:

1.Hang Seng Bank Limited as agent shall not accept insurance application(s) where the insured property is in Japan.

Hang Seng Bank Limited shall have the right in accordance with the related guideline from regulators and relevant regulations to reject all insurance applications accepted retrospectively and to cease acting as agent of that policy accordingly.