Hang Seng Olive - Your always-on health companion

Overview

Hang Seng Olive is our brand new health app serving as a wellness platform with health information and services at your fingertips, created in partnership with Quality HealthCare and CUHK Medical Centre. Embark on a health management journey with Olive and earn rewards by walking, to take your first step towards a fit life. An Olive a day, wellness and rewards all in one place.

Key features

After successfully synchronising your devices with Olive, you can track your step count and monitor your health data, including heart rate, Body Mass Index (BMI) and activity to achieve better health management.

Invite your friends and challenge each other on wellness app - Hang Seng Olive. Earn rewards by walking with a daily step target of 10,000 consecutively and don't forget to claim your Olive Points. More points, more wellness rewards.

Let's walk and earn rewards now.

Hang Seng Olive offers dependable and convenient delivery of professional health contents, such as multi-dimensional articles and videos where VIP and Bronze Members enjoy different privileges. Selected membership tiers can even enjoy complimentary virtual workshops from Quality HealthCare Medical Services (QHMS). The higher your membership tier, the more content you can access, catering to every aspect of your health management needs.

Live a wholesome lifestyle by choice anytime.

If you're becoming more conscious about health management, Olive is surely your preferred health companion to transform healthy life into Olive Points and wellness rewards.

Besides being a Bronze member, you can also upgrade as a VIP Gold or VIP Silver Member with a Hang Seng Invitation Key to unlock an array of well-being services. The higher your membership tier, the more beneficial the Olive Points and discount offers.

Redeem your Olive Points for vouchers to achieve discounts and free health services or products from our wellness partners. Olive members are entitled to exclusive offers which will be updated throughout the year.

And that's not limited to your physical wellbeing, it also benefits your financial fitness. Via Seamless redirection to Hang Seng website from Olive, you can learn more about our insurance plans or schedule an eAppointment with our branch to open a Hang Seng account. Your physical and financial fitness are in good hands with Olive.

As your one-stop wellness platform on the path to excellent health, Olive presents seamless e-booking options by redirecting you to our wellness partner's platform when you need it.

Feeling unwell or just need a regular check-up? Schedule an appointment with ease. Our wellness partner now offers clinic and virtual consultation e-bookings.

Hang Seng Olive

An Olive a day, wellness and rewards all in one place.

How it works

Health topics and challenges

Step 1 / 2
Click the "filter" icon to select your favourite health management topics and stay tune in to Olive's health content, like articles, videos and virtual workshops.
Step 1 / 5
Click "Connect" to allow Olive access to your device's health data. New users can enjoy 100 Olive Points by authorising and linking with Olive.
Step 1 / 3
View "FinFit" page and stay tune to our limited-time-only offers, which are exclusive to Olive members.
Step 1 / 2
Tap "My Profile" "Explore Privilege" to visit the "Membership Tier" page and see your membership details, Olive Points balance and voucher redemption. Tap "Collect" to redeem your vouchers.
Step 1 / 3
You can view QHMS offers exclusive in Hang Seng Olive on "eShop", simply tap "Purchase at Wellness eShop" to learn more about products and purchase them.

FAQs

Yes. To use this wellness platform, you'll need to install the Hang Seng Olive app. Simply scan the above QR Code now, or visit your device's app store to download and experience it.

  1. Tap “Download Hang Seng Olive App for Android device”
  2. Follow the on-screen instructions to download “Hang Seng Olive” App.
  3. Once the download is complete, select the file to proceed installation. (Please ensure your device allows installation from “Unknown Sources”).
  4. Tap “Install” to start installation of Hang Seng Olive App.
  5. Installation completed and tap "Open" to use the Hang Seng Olive App.

Yes. Hang Seng Olive is open to all public customers, so you can experience our health app even if you're not a Hang Seng Bank customer. However, you must be a Hang Seng Bank customer to receive an Invitation Key and upgrade as VIP Gold or VIP Silver member.

A Hang Seng Invitation Key is a unique code that will be sent to you via email / SMS when you are a customer of Hang Seng Bank or Hang Seng Insurance. You can contact your Relationship Manager with any enquiries.

Olive supports pairing only with Apple Health and Huawei Health apps for the most accurate step tracking. You may pair other Android devices with Mobile Step Counter, which is pre-installed on all Android devices.

If you own any smart watches e.g. Apple Watch, simply pair them or any compatible models with Apple Health app, then connect them with Hang Seng Olive so your steps can be synchronised.

No. Hang Seng Olive is a separate app from the Hang Seng Personal Banking mobile app. There is no data exchange between the two Apps.

Yes. To purchase or make e-bookings, you will need to be first redirected to the wellness partner’s platform. Our wellness partner will automatically create a new account on their platform based on your profile on Hang Seng Olive. Even if you have an existing account, the ones created via Olive will be independent.

Useful information

Hang Seng Olive App

Hang Seng Olive Mini-program

Need more help?

Call Customer Service Hotline

Footnote

Other point(s) to note

  1. Hang Seng Olive App (the “App”) is intended for individuals who access it from within Hong Kong, and is not intended for download or use by persons in any jurisdiction where such download or use would be contrary to any law or regulation of such jurisdiction or where Hang Seng Bank Limited (the “Bank”) is not licensed or authorised to provide the App and/or any of the features, services and information provided through the App (“Services”).
  2. The Bank does not represent or warrant that the App and/or the Services are appropriate or permitted or available for use outside Hong Kong.
  3. Please do not use the App and/or the Services if you are outside Hong Kong.
  4. By agreeing to and downloading the App, users shall not make modifications, additions, deletions to or make derivative works of the App. Reproduce, distribute, resell, sublicense, any part or the whole of the App is strictly prohibited. Users shall be liable to any loss or damage caused by the above events to themselves.
  5. Android, Google Play and the Google Play logo are trademarks of Google LLC.
  6. Apple, the Apple logo, and iPhone are trademarks of Apple Inc., registered in the US and other countries. App Store is a service mark of Apple Inc.