Management Trainee Programme

Job attachment

Technology (Tech)

• Learn to deliver exceptional digital experiences to our customers and colleagues.
• Embrace innovation and work with various departments to generate new ideas and solutions, building and maintaining top-tier IT solutions for our customers and users.

Operations (OPS)

• Develop into a "Data-driven Problem Solver" by applying business intelligence and analytical thinking to streamline workflows.
• Become a "Digital Advocate" by collaborating closely with departments and technology experts to understand evolving needs and promote the adoption of innovative digital tools throughout the Bank.
• Grow as an "End-to-end Solution Maker" by turning creative ideas into practical solutions that delight our customers.

Data and Analytics Office (DAO)

• Gain a solid understanding of data management, control, and analytics to support the bank's plan for safe and smart data use.
• Enhance data and AI skills to improve customer experience, increase efficiencies, and seize business opportunities, all while ensuring the safety of bank and customer data.

Business Risk & Resilience (BRR)

• Gain hands-on experience in risk management and control enhancement, playing a key role in protecting customers and supporting the Bank's sustainable growth.
• Collaborate and learn from diverse teams to strengthen our resilience by focusing on key risks and controls through teamwork and innovation.

Real Estate Services (RES)

• Acquire comprehensive knowledge and understanding of end-to-end processes in real estate services management, including strategic/operational planning, construction management, and facilities management.
• Participate in cross-functional projects that shape our real estate strategies, from site selection and leasing to sustainability and project deliveries.

Job attachment

Asset Liability and Capital Management

• Assist in preparing materials for the Bank’s Asset and Liability Committee (ALCO)
• Work with businesses in managing liquidity and IRRBB risks
• Take part in the preparation of risk-weighted asset calculations for capital reporting
• Assist in the capital planning and forecast cycle

Financial Reporting

• Prepare the Group’s consolidated financial reports including statutory financial statements and published materials relating to interim and final results announcements
• Prepare HKMA/PRA prudential returns and other reports required by other regulators
• Prepare financial and regulatory related information to senior management, the Board and various committees
• Ensure the financial compliance with the relevant regulatory requirements of the Banking Ordinance and HKMA SPMs and guidelines. Also perform accounting and ledger control functions 

Financial Reporting Risk

• Provide advice and guidance to support the risk policy for managing Financial Reporting Risk. Perform review and challenge to issues, actions and incidents reported by 1st line businesses and functions. Oversee remediation and closure of issues
• Assist in accounting standards implementation, new product due diligence and provide accounting opinion to businesses
• Ensure compliance in Sarbanes Oxley Act (SOX) in the Bank, including SOX deficiencies reporting and annual certification
• Conduct periodic assurance reviews within and outside Finance function to ensure adequate controls are in place to mitigate Financial Reporting Risk, also to help improve the effectiveness of the operations within Finance function

Finance Strategy and Execution

• Support the HASE’s finance functions for implementing the operational risk and control management framework according to HSBC Group guidance
• Liaise with Operational Risk and provide support and guidance to various Finance teams to ensure that appropriate operational risk and control identification and assessment is undertaken for Finance function in HK and oversea sites
• Assist in the production of risk and control reports with regard to the advised committee meeting schedules to facilitate management for review and decision making

Insurance Business Finance

• Participate in finance and accounting related activities of the insurance operations under the Bank, including financial control, regulatory reporting, forecast & planning, product development & projects and ALCM/capital management
• Interact with a wide diversity of business or functional departments such as the Actuarial, Investment, Operation and Business Departments
• Gain an understanding of the Insurance Business Finance Department and the insurance industry specific knowledge
• Learn the dynamics of how insurance operations' financial results are being incorporated into the Bank-wide bigger picture

Investor Relations

• Collect, organize, and analyze financial data from the bank’s reporting materials and other sources
• Prepare clear and compelling investor presentations, factsheets, and other reporting deliverables
• Manage the bank’s investor relations inbox, responding to inquiries from institutional investors
• Attend and support the logistics of investor meetings, roadshows, and conference calls.
• Ensure our bank is well understood by the market, sell-side analysts and credit rating agencies

Product Control

• Support the daily and monthly profit/loss and other production tasks related to the Bank's Markets and Securities Service and Markets Treasury to gain knowledge in market products
• Gain knowledge and practice in performing different controls activities to manage risk, and in understanding the importance of non-financial risk
• Involve in other ad hoc projects and new product due diligence and have exposure in user acceptance testing for system implementation

Strategic Planning and Stress Testing

• To understand how management accounting concepts are applied to the Bank's functions, and how your contribution to an accurate and timely management information report could make a difference in senior management's decision on the overall business
• To develop valuable business analytic skills and understand keys to managing balance sheet risks, allocating resources as well as participate in budgetary preparation and control process
• To support the identification of risks and opportunities by running financial forecast and stress testing exercises and closely collaborate with different stakeholders within the bank
• To gain exposure in learning about the Bank's valuation in resolution (VIR) process which involves stress testing, financial projection, and the preparation of the intra-month balance sheet, liquidity forecast as well as capital plan

Retail Banking & Wealth Business Finance

• Collaborate with Retail Banking & Wealth business units to monitor the implementation of the financial plans
• Prepare management information to facilitate monitoring and analysis of business performance
• Work with internal stakeholders across Retail Banking & Wealth to track and streamline current sales data collection process
• Support creating concise communication materials and present findings to management

Wholesale Business Finance

• Prepare timely and accurate management reports, analyze business trend and customer profitability
• Conduct cost control to ensure expenses and FTEs are within budget and to support business initiatives
• Collaborate with relevant parties including IT and Operation to ensure the accuracy and integrity of financial booking
• Perform various analysis on business operating results and handle enquiries from Relationship Managers
• Participate in sales MI projects

Job attachment

Markets Treasury

• Understand the roles and responsibilities of the Markets Treasury team in Hang Seng
• Gain knowledge on how interest rate, liquidity and funding risks are managed

Treasury Solution

• Collaborate with various internal stakeholders such as Relationship Managers, branches and other internal departments, to identify customers’ hedging needs and provide appropriate treasury products and solutions

Trading

• Understand the purpose, structure, and framework of departments under Trading, such as Interest Rate Trading, Repo Trading, Foreign Exchange and Options Trading
• Turn theory into practice, getting hands-on experience in trading, hedging activities and strategy formulation, spanning various asset classes in different markets around the globe

Structured Products

• Gain knowledge on the  structuring and development  of FX/Equity/Interest Rate-linked products
• Understand the dynamics and competitive landscape of structured products as investment and hedging solutions to various client segments, including Retail Banking & Wealth, and Commercial Banking clients

Global Markets – Data, Fintech, Business Management and Planning

What to expect

Our Global Markets Chief Operating Office executes change and ensures that key governance mechanisms are in place and potential risks are identified and mitigated with the embedment of the right risk and control culture. The team promotes operational excellence by collaborating with operational and functional teams and promoting a work environment that drives digital and data transformation. It plays a key role in operations and business management support for Global Markets (GM), as well as engages in strategic and financing resource planning.

Job attachment

Data and Planning

• Support data change initiatives and delivery of business analytics use cases.  Understand data privacy and data quality control
• Get involved in strategic and financial resources planning, strategy tracking and management reporting

Transformation and Business Management

• Participate in the Fintech development in support of GM’s needs. Get involved in transformation programmes and projects for GM
• Get involved in supporting the desk’s business initiatives, drive changes for business growth and compliance with different requirements

Non-Financial Risk and Regulatory Change

• Understand the control and risk oversight in fulfilling the internal group and external regulatory requirements
• Get involved in risk assessment and control testing, regulatory impact assessment and regulations tracking

GM Operations

• Gain hands-on experience in trade matching, stock, cash, ledger and intersystem reconciliations. Understand key controls imposed in day-to-day operations
• Participate in post-trade monitoring on trade capture, processing, settlement and reconciliations

Job attachment

The attachment includes but not limited to:

Product

• Maintain the leading position of existing flagship indexes, e.g. HSI, HSCEI, HSTECH etc.
• Nurture the usage of Hang Seng Family of Indexes and create new indexes to meet market demand

• Develop new index solutions and data and analytics products to facilitate investors to make informed decisions, and create new revenue streams for HSIL

Client Management

• Connect with diverse range of clients, including asset managers, investment banks, broker dealers and other financial institutions to promote the use of Hang Seng Family of Indexes for investment funds and structured products creation, asset allocation, risk management and benchmarking purposes
• Achieve business targets through cross-selling to existing customers or acquisition of new customers
• Support the formulation and implementation of the overall sales strategy

Management Office

• Participate in preparation of HSIL strategic plan
• Provide support to facilitate implementation of business strategies
• Explore external partnership opportunities
• Deliver and manage key change execution projects

Other business attachment

• You'll have the opportunity to attach to other businesses and functions in Hang Seng to gain a holistic exposure to Hang Seng’s bank-wide operations.

Job Attachment

Asset Management

• Gain multi-faceted experience at Hong Kong’s No. 1 Exchange-traded Fund ("ETF") manager in terms of Assets Under Management ("AUM"), with opportunities to collaborate with diverse stakeholders across front-to-back office functions within the asset management business
• Formulate and implement sales & distribution strategies for core business lines: ETF, Institutional, Wholesale and Mandatory Provident Fund ("MPF"), with extensive exposure to a broad spectrum of asset management products
• Acquire in-depth experience in investment management, fund distribution, marketing, fund product development and life cycle management, as well as driving ESG development
• Gain opportunities to engage in strategic business expansion initiatives in Mainland China and overseas markets, coupled with branding strategies to drive sustainable business growth

Branch Network

• Gain hands-on and in-depth retail banking experience by connecting with the diverse range of retail customers at one of our branches
• Learn to create great customer experiences, achieve business growth, manage risk control and digital transformation in a dynamic environment

Business Risk Management, Fraud and Credit Control

As MT you will acquire the following, covering different aspects to oversee RB&W’s strategy, performance, and risk control frameworks.

• Exposure to Risk & Credit Control Management Expertise: Equip you with skills to identify, assess and mitigate business, financial crime, resilience and credit control risk
• Fraud Detection and Prevention Skills: You get hands-on experience in detecting fraudulent activities, implementing controls, and understanding frontline challenges, enhancing analytical and investigation capabilities
• Business Planning and Performance Optimization Knowledge: You will learn about setting KPIs, analyzing performance data and aligning departmental goals with organizational objectives, sharpening your holistic business planning view
• Lead and Implement Internal & External Engagement Initiatives: You will gain direct experience on people engagement and social inclusion initiatives. This includes implementing talent development framework and exposure on external social responsibility initiatives

Customer Propositions and Management

• Design and strengthen value propositions for our strategic core segments, including affluent, emerging affluent, young segments and mainland China customers, to maximise portfolio profitability
• Gain valuable experience in driving customer proposition strategies, from acquisitions, activation, relationship deepening, and anti-attrition, with different product teams and channels
• Participate in the development of partnerships, customer engagement events and propositions enhancement initiatives aimed at strengthening customer loyalty
• Understand customer insights and translate into actions with exposure to customer journey enhancements, process improvements and communications, and campaign launch to cultivate customer centricity culture

Data, Analytics and Customer Relationship Management

• Drive responsible, relevant, and impactful AI development and application to fuel business growth and optimise customer experience
• Commercialise and augment RB&W data with market data to distil business insights and foster customer-oriented actions via data visualisation and machine learning
• Drive CRM activities and deliver hyper-personalised customer experiences through Hang Seng’s modern messaging platform powered by data and analytics
• Improve external and internal fraud / financial crime / sales conduct management covering detection, investigation, and prevention, leveraging big data and advanced analytics

Digital Banking

• Participate in transforming digital platforms for improved user experience market best-practices, assisted by the latest in technology and digital analytics
• Opportunity to work in projects and initiatives focused on digital journey enhancement, innovative fintech, digital marketing, or partnership with other companies, all of which are increasingly important drivers of RB&W’s revenue, cost saving and customer satisfaction

Investments and Wealth Solutions

• Gain experience and exposure in sourcing the right products from service providers and developing our own one, and offering them to customers across client segments and channels under different market scenarios, with the opportunity to work with different stakeholders from front-to-back office internally; and top-tier fund managers, issuers and insurers externally via various roles:
• Participate in the wealth product development life cycle to generate product ideas, source products from service providers, formulate product propositions and conduct product due diligence. Wealth products ranged from investment funds, structured products, fixed income instruments, investment FX, commodities, insurance products to securities services, margin trading services and investment financing services
• Formulate sales & distribution strategies across channels for the above-mentioned wealth products and services; design financial planning processes and lead key cross-product, tech-enabled value propositions
• Support the wealth insights and investment commentary development to share market views, investment strategies and portfolio ideas
• Conduct platform development, risk and control management, ensure we operate in accordance with the Group and regulatory product governance requirement, non-financial risk framework, compliance and conduct responsibilities

Insurance

• Gain exposure to the insurance product development cycle, including the new product development, distribution strategies and customer lifecycle management
• Identify business opportunities by formulating distribution and commercialisation strategies to meet the changing needs of customers in a dynamic environment
• Equip all-rounded insurance knowledge by participating in key business initiatives and the channel management of core distribution channels, including retail insurance, commercial insurance, digital insurance and partnerships

Liabilities & Secured Lending

• Gain valuable exposure to deposits, foreign exchange, mortgages, secured overdraft, premium financing and investment financing products
• Assist in the design of new products, campaign, usage growth initiatives, digital initiatives and projects such as Green Mortgage, product management activities including control, procedure and system change, and other digital / business initiatives
• Assist in the preparation of strategy papers, business proposals and reports for presentation to senior management

Private Banking

• Step into the world aimed at serving high-net worth individuals and families as their trusted partner with full suite services
• Develop strong relationships with clients through personalized wealth advisory to preserve, grow or transfer their wealth and guidance to achieve their beyond-banking ambition
• Drive new business opportunities in existing client base and expand market presence, drive insight-led campaigns and operational excellence
• Unlock potential through strategic refinement of ways of working and rigorous management of risk and governance

Unsecured Lending and Payment

• Gain exposure to the bank’s credit card, personal loans and payment products
• Assist in the implementation of business plans, covering customer acquisition, servicing and portfolio management
• Participate in development of value propositions and campaigns to achieve sustainable business growth
• Prepare competitive analysis and generate customer insights to drive customer journey enhancements and process improvements

RB&W Transformation and Management
You have the chance to play Dreamer, Thinker, Warrior and Lover archetypes on RB&W Transformation.

• Transform creative ideas and strategy from Business into concrete and tangible business solutions that deliver value for our customers and our business
• Drive business objectives, improve efficiency, encourage cross-functional collaboration, implement new ways of working, share best practices and resolve blockers across RB&W
• Define and design end-to-end customer journey through pain point diagnosis and process mapping. Planning and executing agile project management
• Steer technology investment pitching and prioritisation, resources planning, risk and dependency management, project/programme governance management etc.