Contact Us

Enquiry and Trading Hotlines – A quick call to manage your finance
Live Chat – Chat with us online
Email Us – A convenient way to leave us a message by email
Give a Compliment – Welcome to express your appreciation towards our branch staffs’ services through this online form
Branch/ MTR Station Offices/ Automated Banking Centres/ ATM Addresses – Branches/ automated banking centres within your easy reach
Prestige Banking Centre – Prestigious banking services in tranquil environment for our Prestige Banking customers
Business Banking Centres – One-stop financial services for SME business growth
Global Trade and Receivables Finance – Speedy specialist services for our commercial customers
Hang Seng Bank (China) Limited Head Office and Branches - An expanding presence for you to tap new opportunities
Macau Branch - A presence for providing business and personal banking services
Singapore Branch - A presence for providing corporate banking services
Representative Offices - A presence for providing financial and market information

We Welcome your Opinions


We will try to respond before the close of business on the next business day upon receipt of your opinion or complaint. In case we need more time to look into the matter, we will advise you of the contact details of the person following up on your case and will endeavour to reply to you within 30 days. All your opinions and complaints will be reflected to the management.


If you are not entirely satisfied with the way we have handled you complaint, you have the right to refer the matter to the Complaint Processing Center of the Hong Kong Monetary Authority. For monetary disputes, you may also refer your case to the Financial Dispute Resolution Centre.