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We recommend using a computer web browser or Hang Seng Mobile App to log on for enhanced security. Please visit "Security Information Centre" for more security tips.
Don't make bank payments to personal accounts
Our staff won't make any bank payments on your behalf (including insurance premiums, loan or mortgage repayments, and credit card payments). All payments must be made directly via our official channels. View more
Our staff won't make any bank payments on your behalf (including insurance premiums, loan or mortgage repayments, and credit card payments). All payments must be made directly via our official channels.
If you receive a message via an instant messaging application or social media platform, or a phone call, asking you to transfer funds to a third-party or personal account, stay alert and verify the instruction via our official channels. If you have any questions about your account status, you can contact us via “Virtual Assistant H A R O / Live Chat” on Hang Seng Mobile App, call our customer service hotline on the back of your ATM card, or visit any of our branches.
Fraudsters may pose as Hang Seng staff and offer to assist with your application. They may request personal details and ask you to complete verification to take control of your account. Please note, we won't appoint agents to process applications in Hong Kong or mainland China. Please only submit application through our official channels. View more
An anti-fraud measure to keep your savings extra secure.
Find out how phishing damages your interests, and relevant precautionary advice.
Malicious software can lead to data leakage or monetary loss. Learn how to secure your computers.
Social media may be a breeding ground for fraudsters. Be prepared to spot social engineering scam.
Find out how fraudsters cheat money from online shopping, and relevant security tips.
Find out how fraudsters use others' bank accounts or personal information for money laundering and the relevant legal consequences and security tips.
Learn how to block or unblock your credit card temporarily.
Learn how calls, SMS, emails and promotion materials are used in fraudulent activities and relevant safety tips.
Find out channels of reporting on different fraudulent activities.
The latest security alerts issued by Hang Seng Bank.
Learn common scam signs and tips to prevent credit card fraud.
Learn various ways to avoid criminals from stealing your data and money from your online banking account.
Find out what measures can be taken to effectively safeguard your interests when using mobile banking and mobile payment.
Understand how to protect yourself from fraudulent activities related to ATM service.
Get advice to boost security level of phone banking.
Beware of scams! Don't provide bank, credit card, debit card, investment, insurance and MPF accounts or other key personal information via links embedded in suspicious messages claiming to be from us.