Three major features to safeguard your funds

Keeps your money extra secure from fraud-related losses

Once you put your funds into a Money Safe Account, they're as secure as being locked in a safe. The funds can't be withdrawn or transferred  digitally (including online, Phone Banking and ATMs).

To release your locked funds, you'll need to visit our branch with your ID document for extra verification by our staff.

Continue to earn interest on your savings

Funds in the Money Safe Account can earn interest at the prevailing deposit interest rate. You can also set up a time deposit to enjoy a higher interest rate.

Offers separate account statement for financial status at a glance

Clearly records every fund you put into and release from your Money Safe account, making it easy for you to check and manage.

Key information

  • Money Safe only protects funds in the Money Safe Account. Funds outside of the Money Safe Account are not under this protection. Also, you can't use the Money Safe Account for overdrafts facilities, investment services, card services repayments, remittance services, local payment services Faster Payment System (FPS), payroll and cheque-related services, loan repayments, payments and transfers.
  • To release your locked funds, you'll need to visit our branch with your ID document for extra verification by our staff. Therefore, before putting funds into your Money Safe Account, we recommend you:

Dos

Don'ts

Make sure you have enough money in your other accounts for regular expenses (e.g. water and electricity bills), recurring transfers and any urgent needs. Also, only put the funds you wish to protect into the account.

Put all or too much of your money into the Money Safe Account, as you won’t be able to withdraw or transfer funds digitally right away for daily or other needs.

Manage your Money Safe Account anytime online

Open Money Safe Account

Hang Seng Mobile App

Step 1
Log on to Hang Seng Mobile App, tap left menu > “Settings & Security” > “Manage Money Safe”.

Hang Seng Mobile App

Step 1
Log on to Hang Seng Mobile App, tap left menu > “Settings & Security” > “Manage Money Safe”.

Personal e-Banking

Step 1
Log on to Personal e-Banking, tap “Account Services” > "Other Related Services" > “Manage Money Safe”.

FAQs

Account features

Yes, funds in the Money Safe Account can earn interest at the prevailing deposit interest rate. You can also set up a time deposit to enjoy a higher interest rate.

Yes, you can use your Money Safe Account for foreign exchange transactions. Just make sure the debit and credit accounts are currency accounts under the Money Safe Account.

The funds can be used for time deposits and foreign exchange transactions within your Money Safe Account, but not for investments or securities trading.

Yes, you can use your Money Safe Account to set up time deposit. Just make sure your debit account and principal and interest credit account are all under Money Safe Account.

The below account services are disabled for the Money Safe Account:

  • Overdrafts facilities
  • Investment services
  • Card services repayments
  • Remittance services
  • Local payment services Faster Payment System (FPS)
  • Payroll and cheque related services
  • Loan repayments
  • Payments and transfers

Please note, we may change the services or restrictions of Money Safe account from time to time.

You'll receive a separate account statement for your Money Safe Account.

Account opening

You can open a Money Safe Account as long as you hold a Hang Seng deposit account, including a HKD Passbook Savings Account, HKD Statement Savings Account, ATM Statement Savings Account, HKD Standalone Current Account Standalone Foreign Currency Account and an Integrated Account (i.e. Integrated Account, Preferred Banking account and Prestige Banking account).

There's no minimum balance or service charges for the Money Safe Account.

Yes, if you have a sole-named deposit account with us, you can still open a sole-named Money Safe Account using Hang Seng Mobile App.

Yes, you can open an account at our branch with your guardian. However, foreign exchange transactions and time deposits aren't available for your account.

If you'd like to close your Money Safe account, please visit any of our branches. You can easily find your nearest branch and check the service hours on our website.

Put money into Money Safe Account

You can put money into your Money Safe Account easily using these methods:

  • In Hang Seng Mobile App, go to left menu > "Settings & Security" > "Manage Money Safe"; or
  • In Personal e-Banking, go to left menu > "Account Services" > "Other Related Services" > "Manage Money Safe"

You need to open a Money Safe Account with us first. Once opened, you can put the funds you want to protect into it.

Yes, you can put foreign currencies directly into Money Safe Account by transferring them from your other accounts. Alternatively, you can put HKD into your Money Safe Account and exchange it for other supported currencies using Hang Seng Mobile App or Personal e-Banking.

You can put HKD, USD, GBP, AUD, CAD, CHF, CNY, JPY, NZD, THB, ZAR and EUR into your Money Safe Account using Hang Seng Mobile App or Personal e-Banking.

Release money from Money Safe Account

To release your locked funds, please visit our branch during service hours with your ID document.

No, ATM services and cheque books aren't available for this account.

You can release all or part of your funds in Money Safe Account at our branch during our service hours, with no limits on frequency.

Only one of the joint-named Money Safe Account holders is required to release funds at our branch. The funds can only be transferred to the deposit account you jointly own with the same account holder(s). You can easily find your nearest branch and check the service hours on our website.

To keep your funds safe from potential fraud, the locked funds in your account can't be withdrawn or transferred digitally, you'll need to visit our branch for extra verification.

Useful information

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