What to Expect
The three-year structured Management Trainee track with Operations, Services and Technology (HOST) will expose you to the key functions of Business Services, Corporate Real Estate, Information Technology, Risk and Administration, Special Project and Transformation. Your first 24 months will include initial orientation, class-room training, familiarisation and attachments, after which you will be assigned to work in a designated business function for your remaining 12 months to gain an in-depth knowledge of specific systems and processes that underpin the running of a successful bank.
Business Services is a team of experienced banking operations professionals who strive for delivering time-to-market, efficient and world-class processing services to customers, corporations, financial institutions and internal units. Being attached in the department within the Business Services unit will help you acquire a thorough understanding of our business, products and operations, including Banking Operations, Cards and Loans Operations, Global Markets Operations, Financial Crime Compliance Operations, Asset Management Services, Credit Services, Mortgage Services, Wealth Services, Payment Services, Supplied Services, Re-engineering and Production Management, and Chief Administration Office.
Corporate Real Estate
Corporate Real Estate Department provides a wide range of property services, including facilities management, collateral appraisal, capital projects management and property asset management. Our real estate portfolio includes leased and owned properties for operational use and investment purposes. We provide professional services and advice internally to staff and business units and externally to landlords and tenants. Under this attachment, you will acquire professional knowledge in relation to property markets, building and construction, property-related regulations, and general management skills such as business analysis, stakeholder management and communication / negotiation skills.
HOST Risk and Administration Office
The HOST Risk and Administration Office provides a variety of services and support to HOST units and internal users of the Bank. You will play a key role in managing business risk and control, providing corporate services, planning and development activities, operational management and procurement. Under this attachment, you will acquire a solid understanding of the operational and procurement needs of various departments. You will also learn how to develop comprehensive solutions to help internal units and individuals operate more efficiently and effectively.
Information Technology facilitates the success of our business. It underpins the reshaping of the Bank into an organisation that is more streamlined, more efficient and delivers faster for the business and our customers. Under this attachment, you will learn the latest IT applications for the banking industry as well as the importance of IT in enhancing the efficiency and competitiveness of the Bank. You will also gain knowledge of the Bank's IT infrastructure and supporting services, which are both fundamental components of the Bank's daily business operations.
The Special Project Team provides dedicated oversight of and support for the implementation of the Bank’s Financial Crime Risk Management programme (which covers issues such as anti-money laundering, sanctions and anti-bribery & corruption) and building a more effective and sustainable Financial Crime Risk management capability for the Bank. The team also drives the strengthening and deployment of the Bank’s Critical Data Quality Management Framework and is a frontrunner in the leadership and delivery of the Bank’s global data governance and control structure. Under this attachment, you will gain experience in providing support to the Financial Crime Risk Management programme and data quality management initiatives.
Transformation is a programme management unit that facilitates the delivery of changes across businesses and functions. Under this attachment, you will develop your programme and project management skills in areas such as consulting, business analysis, process design and engineering, communication, stakeholder management, resource management and change management. Through participating in or leading projects, you will learn more about various business / function strategies and priorities, and how to achieve successful delivery of change programmes or projects that help to grow the Bank’s business and/or enhance organisational effectiveness.
During this three-year programme, you will also have an attachment in Hang Seng China to gain exposure to our China business.
You will be able to gain a better understanding of the overall business direction and operations of different internal divisions. The Familiarisation programme covers Commercial Banking, Financial Control, Financial Crime Compliance, Global Banking, Operations, Services and Technology, and Retail Banking and Wealth Management as well as visits to branches / Business Banking Centres.
Training and Development
Comprehensive and logically organised classroom-based training will cover leadership and management, product and technical know-how, risk management, compliance, and operations procedures specific to your Management Trainee Programme stream.
Through an intensive experiential learning experience, you will enhance your capacity for self-understanding, appreciating team dynamics, problem solving, taking the initiative in and ownership of self-motivation and leading others, and relationship building.
China Assignments / Business Travel
There are opportunities for business travel and have China assignments to learn more about the Bank’s overseas business and operations.
We regularly send Management Trainees to attend financial and banking-related conferences to ensure our future executives and leaders keep abreast of best practices within our industry by learning from thought leaders and networking with other banking professionals.
Mentorship and Coaching
During each of your attachments, you will be assigned a mentor who will provide guidance and coaching. You will also be assigned a Management Trainee buddy from the same Programme stream for additional support.
Hang Seng will help you to attain professional qualifications as required in your chosen business / function stream. Such qualifications may include:
- Associate of the Hong Kong Institute of Bankers
- Chartered Financial Analyst
- Certified Public Accountant
- Certified Financial Planner
- Certified Financial Risk Manager
As a Management Trainee, you will have many opportunities to represent Hang Seng at business events and corporate social responsibility functions, and participate in various internal staff activities, offering you the chance to polish your interpersonal and communication skills and build new relationships both within and outside the Bank.