Senior Management - Directors and Organisation

Directors and Organisation

Senior Management

Diana Ferreira CESAR JP
Executive Director and Chief Executive

For the biographical details, please click here

SAW Say Pin
Executive Director and Chief Financial Officer

For the biographical details, please click here

Jordan CHEUNG Wang Chun
Chief Marketing Officer

Joined the Bank since December 2022

Major positions held within Hang Seng Group
	Hang Seng Bank Limited - Chief Marketing Officer; Member of Executive Committee

Past major positions
	DFI Retail Group Holdings (formerly known as Dairy Farm International ) - Vice President, Head of CRM & Performance Marketing, yuu (2022)
	Regal Hotels International Holdings Limited - Vice President (dual roles) - Head of Group Marketing and Head of Innovation and Digital Transformation (2020 - 2022)
	Manulife Hong Kong - Director, Digital Marketing / Customer Experience and Strategic Marketing (2019 - 2020)
	Hong Kong Airlines Limited - Deputy General Manager, Global Marketing (2012 - 2019)

Qualifications
	Bachelor of Integrated Business Administration with Concentration in Marketing - The Chinese University of Hong Kong

Kathy CHEUNG Ka Wai
Chief Risk Officer

Joined the Bank since March 2022

Major positions held within Hang Seng Group
	Hang Seng Bank Limited - Chief Risk Officer; Member of Executive Committee
	Hang Seng Data Services Limited - Director
	Hang Seng Indexes Company Limited - Director
	Hang Seng Investment Management Limited - Director
	Hang Seng Investment Services Limited - Director
	Hang Seng Securities Limited - Director
	Hang Seng Security Management Limited - Director

Other major appointments
	Hang Seng School of Commerce - Director
	The Hang Seng University of Hong Kong - Governor

Past major positions

HSBC Asia Holdings Limited – Director (August to November 2022)

The Hongkong and Shanghai Banking Corporation Limited -

	Chief Risk Officer, Hong Kong and Macau (2015 - 2022);
	Head of Retail Banking and Wealth Management Risk, Greater China (2015);
	Head of Retail Banking and Wealth Management Risk (2013 - 2015);
	Head of Credit & Risk (2012 - 2013);
	Head of Consumer Credit Risk (2011);
	Various roles in relation to Risk Management (2000 - 2010)

Qualifications
	Bachelor of Arts in Business Administration - Accounting - University of Washington, USA
	Member - American Institute of Certified Public Accountant

Maggie CHEUNG Ka Ki
Company Secretary and Head of Corporate Governance

Joined the Bank since April 2023

Major positions held within Hang Seng Group
	Hang Seng Bank Limited - Company Secretary and Head of Corporate Governance; Member of Executive Committee

Past major positions

Kerry Properties Limited - Company Secretary; Senior Director, Company Secretariat and Legal (PRC) (2021 - 2023)

Hysan Development Company Limited -

	Company Secretary (2015 - 2021);
	General Counsel (2017 - 2021);
	Legal Counsel (2014 - 2017)

Mayer Brown - Solicitor (2007 - 2014)

King & Wood Mallesons - Solicitor (2005 - 2007)

Qualifications
	Solicitor - High Court of Hong Kong; Supreme Court of England and Wales
	General Mediator - Hong Kong
	Master of Laws - University College London
	Bachelor of Laws - The University of Hong Kong

Vivien CHIU Wai Man
Chief Operating Officer

Joined the Bank since January 2022

Major positions held within Hang Seng Group
	Hang Seng Bank Limited - Chief Operating Officer; Member of Executive Committee
	Hang Seng Data Services Limited - Director
	Hang Seng Indexes Company Limited - Director
	Hang Seng Investment Management Limited - Director
	Hang Seng Investment Services Limited - Director
	Hang Seng (Nominee) Limited - Director
	Hang Seng Real Estate Management Limited - Director
	Hang Seng Securities Limited - Director
	Hang Seng Security Management Limited - Director

Other major appointments
	Barrowgate Limited - Director

Past major positions

The Hongkong and Shanghai Banking Corporation Limited -

	Interim Chief Operating Officer Hong Kong (2021);
	Head of Operations Hong Kong (2017 - 2021);
	Regional Head - Banking Operations & CDD, Operations (2013 - 2017);
	Senior Programme Manager, Transformation (2010 - 2013);
	Senior Development Manager, Technology (2007 - 2010);
	Various roles in Technology, Digital Business Services (1989 - 2007)

Hong Kong Interbank Clearing Limited - Alternate Director (2017 - 2021)

HKICL Services Limited - Alternate Director (2017 - 2021)

Hong Kong Trade Finance Platform Company Limited - Alternate Director (2018 - 2021)

Qualifications
	Bachelor of Engineering - University of Melbourne, Australia

Rose CHO Mui
Head of Global Banking

Joined the Bank since June 2003

Major positions held within Hang Seng Group
	Hang Seng Bank Limited - Head of Global Banking; Member of Executive Committee

Other major appointments
	The Community Chest of Hong Kong - Dress Casual Day Organising Committee Co-Chairman; Campaign Committee Member
	The Hainan Province Committee of the Chinese People’s Political Consultative Conference - Member

Past major positions

Hang Seng Bank Limited -

	Head of Corporate Banking, Commercial Banking Division (2015 - 2021);
	Head of Business Banking, Commercial Banking Division (2011 - 2015);
	Deputy Head of Commercial Banking, Commercial Banking Division (2007 - 2011);
	Department Head, Commercial Banking (2004 - 2007);
	Team Head, Commercial Banking Division (2003)

Rabobank, N.A. - Senior Relationship Manager, Corporate Banking (1997 - 2003)

BankBoston, N.A. - Relationship Manager, Corporate Banking (1996 - 1997)

Citibank, N.A. - Relationship Manager, Corporate Banking (1993 - 1996)

Qualifications
	Master of Business Administration - The Hong Kong University of Science and Technology
	Bachelor of Business Administration (Honors) in Business Studies - The Hong Kong Polytechnic University

Liz CHOW Tan Ling
Head of Global Markets

Joined the Bank since October 2006

Major positions held within Hang Seng Group
	Hang Seng Bank Limited - Head of Global Markets; Member of Executive Committee
	Hang Seng Bullion Company Limited - Director

Other major appointments
	Treasury Markets Association - Member of Executive Board

Past major positions

Hang Seng Bank Limited -

	Head of Global Markets Corporate Treasury and Business Management (2011 - 2015);
	Head of Corporate Treasury Services Greater China (2011);
	Various positions in the area of corporate treasury in Treasury Division (2006 - 2011)

DBS Bank Limited, Hong Kong - VP Treasury & Markets (2002 - 2006)

Commonwealth Bank of Australia, Hong Kong - Executive Capital Markets (2000 - 2002)

Qualifications
	Bachelor of Business Administration - The Chinese University of Hong Kong
	Bachelor of Laws - The University of London, UK

Gloria HO Lok Sze
Head of Human Resources

Joined the Bank since April 2022

Major positions held within Hang Seng Group
	Hang Seng Bank Limited - Head of Human Resources; Member of Executive Committee
	Hang Seng Security Management Limited - Director

Past major positions
	Kerry Properties Limited - Chief Human Resources Officer (2017-2022)
	Christie’s - Vice President, HR Business Partner / Head of Human Resources, Asia (2014-2017)
	Shangri-La Group - Director of Human Resources Operations, Development / Corporate Director of Talent Acquisition (2012-2014)

Qualifications
	Bachelor of Commerce, Management - University of Auckland, New Zealand

Donald LAM Yin Shing
Head of Commercial Banking

Joined the Bank since March 2003

Major positions held within Hang Seng Group
	Hang Seng Bank Limited - Head of Commercial Banking; Member of Executive Committee

Past major positions

The Guangxi Province Committee of the Chinese People’s Political Consultative Conference - Member (2013 - 2023)

Hang Seng Insurance Company Limited - Director (2011 - 2022)

Hong Kong Chiu Chow Chamber of Commerce Limited - Honorary Director (2018 - 2022)

The Community Chest of Hong Kong - Board Member; Second Vice President and Campaign Committee Chairman; Member of Executive Committee (2021 - 2022)

Federation of HK Chiu Chow Community Organizations Limited - Director (2014 - 2020)

Federation of HK Guangxi Community Organisations Limited - Vice Chairman (2018 - 2020)

Hang Seng Bank Limited -

	Head of Commercial Banking Relationship Management (2005 - 2006) ;
	Deputy Head of Commercial Banking Relationship Management (2004 - 2005) ;
	Department Head, Commercial Banking Relationship Management Department A (2003 - 2004)

Playmates Holdings Limited - Executive Director and Chief Financial Officer (2001 - 2003)

The Hongkong and Shanghai Banking Corporation Limited -

	Senior Marketing and Planning Manager (1999 - 2001) ;
	Held various senior positions in Corporate and Commercial Banking (1987 - 1999)

Qualifications
	Certified Banker - The Hong Kong Institute of Bankers
	Chartered Banker - Chartered Banker Institute, UK
	Bachelor of Social Science (1st Class Honor) - The University of Hong Kong
	Master of Business Administration - The Chinese University of Hong Kong
	Master of Science in e-Commerce - The Chinese University of Hong Kong

Betty LAW Shuk Man
Head of Corporate Communications and Community Investments

Joined the Bank since July 2022

Major positions held within Hang Seng Group
	Hang Seng Bank Limited - Head of Corporate Communications and Community Investments; Member of Executive Committee

Other major appointments
	Hang Seng School of Commerce - Director
	The Hang Seng University of Hong Kong - Governor

Past major positions
	The Hong Kong Jockey Club - Executive Manager, Public Affairs (Corporate & Media Services) (2019 - 2022)
	Hang Lung Properties Limited - General Manager - Corporate Communications (2011 - 2019)
	AIA Group Limited - Assistant Vice President Group Communications (2010 - 2011)
	Hang Seng Bank Limited - Senior Corporate Communications Manager (2006 - 2010)

Qualifications
	Master of Comparative and Public History - The Chinese University of Hong Kong
	Master of International and Public Affairs - The University of Hong Kong
	Bachelor of Arts in English and Translation - The Chinese University of Hong Kong

Gilbert LEE Man Lung
Head of Strategy & Planning and Chief of Staff to CE

Joined the Bank since August 2014

Major positions held within Hang Seng Group
	Hang Seng Bank Limited - Head of Strategy & Planning and Chief of Staff to CE; Member of Executive Committee
	Hang Seng Data Services Limited - Director
	Hang Seng Indexes Company Limited - Chairman

Past major positions
	Yantai Bank Co., Ltd. - Director; Member of Audit Committee; Member of Connected Party Transaction Committee (2019 - 2022)
	Hang Seng Bank Limited - Head of Strategy & Planning (2014 - 2018)
	Wells Fargo Bank, N.A. - Senior Vice President, Cross-Border Governance & Strategic Initiatives Leader - Asia (2013 - 2014)
	Booz & Company - Senior Associate, Co-Lead of Financial Services Practice, Greater China (2007 - 2013)
	Bank of America, N.A. - Assistant Vice President, Special Assets Group, Asia (2006)
	Citibank, N.A. - Various positions in the areas of Corporate Banking and Risk Management (2000 - 2005)

Qualifications
	Chartered Financial Analyst
	Chartered Global Management Accountant
	Fellow - The Chartered Institute of Management Accountants
	Certified Chief Innovation Officer - Global Innovation Institute
	Associate - Life Management Institute
	Member - The Hong Kong Institute of Directors
	Master of Business Administration - INSEAD, France
	Master of Science in Business Economics - The Chinese University of Hong Kong
	Bachelor of Finance - The University of Hong Kong
	Fellow of Asia Pacific Leadership Programme - East-West Centre, The University of Hawaii, USA

Rannie LEE Wah Lun
Head of Wealth and Personal Banking

Joined the Bank since January 2022

Major positions held within Hang Seng Group
	Hang Seng Bank Limited - Head of Wealth and Personal Banking; Member of Executive Committee
	Hang Seng Bank (Trustee) Limited - Director
	Hang Seng Credit Limited - Director
	Hang Seng Finance Limited - Director
	Hang Seng Indexes Company Limited - Member of Hang Seng Index Advisory Committee
	Hang Seng Insurance Company Limited - Director
	Hang Seng Investment Management Limited - Director
	Hang Seng Securities Limited - Chairman
	Hang Seng Security Management Limited - Director
	HASE Wealth Limited - Director
	Haseba Investment Company Limited - Director

Past major positions

The Hongkong and Shanghai Banking Corporation Limited -

	Head of Special Project, Retail Banking and Wealth Management (2021) ;
	Co-CEO and Head of Retail Banking and Wealth Management / Wealth and Personal Banking, Pearl River Delta (Assignment based in Shenzhen, China) (2018 - 2021);
	Various positions in Personal Financial Services Division, including Country Head of Customer Value Management (1997 - 2018)

Qualifications
	Master of Management - Macquarie University, Australia
	Bachelor of Law - Manchester Metropolitan University, UK
	Bachelor of Social Science - The University of Hong Kong

Godwin LI Chi Chung
General Counsel

Joined the Bank since May 1995

Major positions held within Hang Seng Group
	Hang Seng Bank Limited - General Counsel; Member of Executive Committee
	Hang Seng Bank (Trustee) Limited - Director
	Hang Seng Bullion Company Limited - Director
	Hang Seng (Nominee) Limited - Director
	HASE Wealth Limited - Director

Past major positions

Hang Seng Bank Limited -

	Company Secretary (2005 - 2023);
	Assistant Company Secretary, Senior Manager and Legal Advisor (1995 - 2005)

Guoco Group Limited - Assistant Legal Counsel (1993 - 1995)

Qualifications
	Bachelor of Laws - The University of Hong Kong

Ryan SONG Yue Sheng
Vice-Chairman and Chief Executive of Hang Seng Bank (China) Limited

Joined the Bank since May 2018

Major positions held within Hang Seng Group
	Hang Seng Bank Limited - Member of Executive Committee
	Hang Seng Bank (China) Limited - Vice-Chairman and Chief Executive; Chairman of Executive Committee; Member of Connected Transactions Control Committee; Member of Nomination Committee

Past major positions

HSBC Bank (China) Company Limited -

	Executive Vice President (2016 - 2018);
	Head of Global Markets; Member of Executive Committee (2013 - 2018);
	Head of Trading; Deputy Head of Global Markets (2005 - 2013);
	Head of Sales, Global Markets (2000 - 2005)

Qualifications
	Master of Business Administration - China Europe International Business School

Christopher TSANG Hing Keung
Chief Compliance Officer

Joined the Bank since April 2020

Major positions held within Hang Seng Group
	Hang Seng Bank Limited – Chief Compliance Officer; Member of Executive Committee
	Hang Seng Investment Management Limited – Director
	Hang Seng Investment Services Limited – Director
	Hang Seng Securities Limited – Director

Past major positions
	Hang Seng Bank Limited – Head of Regulatory Compliance (2020 – 2021)
	China Construction Bank (Asia) Limited – Chief Compliance Officer (2016 – 2020)
	ICBC (Asia) Limited – Head of Legal and Compliance (2014 – 2016)
	Dah Sing Bank Limited – Group Head of Legal and Compliance (2010 – 2014)
	Bank of Communications Co., Ltd., Hong Kong – Head of Legal and Compliance (2010)
	DBS Bank (Hong Kong) Limited – Head of Compliance, Hong Kong and Mainland China (2005 – 2010)
	Hong Kong Monetary Authority – Manager, Banking Supervision Department (1996 – 2005)
	Standard Chartered Bank – Assistant Relationship Manager (1993 – 1996)

Qualifications
	Master of Science in Banking – City University of Hong Kong
	Master of Business Administration – University of Toronto, Canada
	Bachelor of Arts in Translation – The University of Hong Kong

Shelley ZHOU Wenwen
Head of Corporate Sustainability

Joined the Bank since May 2023

Major positions held within Hang Seng Group
	Hang Seng Bank Limited - Head of Corporate Sustainability; Member of Executive Committee

Other major appointments
	The Hong Kong University of Science and Technology - Adjunct Professor of Department of Civil and Environmental Engineering
	Hong Kong University of Science and Technology R and D Corporation Limited - Consultant
	Hong Kong Association of Energy Engineers Limited - Director

Past major appointments
	The Capital Markets Company Limited - Managing Principal / APAC ESG Lead (2021 - 2023)
	Hong Kong Centre for Carbon Innovation Limited - Chief Executive; Director (2016 - 2019)
	The Hong Kong Jockey Club - Manager, Sustainability (2011 - 2016)

Qualifications
	PhD in Environmental Engineering - National University of Singapore
	MPhil in Civil Engineering - The Hong Kong University of Science and Technology
	Bachelor of Engineering in Environmental Engineering - Shanghai Tongji University, China

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