Occupational Health and Safety

We uphold high standards of occupational health and safety (OH&S).

We develop our OH&S policy and management framework by engaging employees at all levels via committees, forums and working groups. All staff undergo OH&S training. This ranges from classroom-based training to e-learning, and is included in our induction programme.

Hang Seng was the first bank in the world to implement a certified BS OHSAS 18001:2007 - complaint Occupational Health Safety Management System (OHSMS). This is designed to reduce the exposure of staff, contractors and customer – and those of our subsidiaries in Hong Kong – to health and safety risks associated with our business activities. In 2020, we upgraded our certification to the newly launched ISO 45001 OHSMS and successfully completed an external safety assessment of the migration programme.


A Safety Management Committee, comprising senior management representatives, monitors and advises on our OH&S programmes. The concerns and views of staff are represented by a working team of middle management representatives. They are supported by approximately 300 job hazards analysis (JHA) team members.

Risk assessment are undertaken by the JHA team at least once every six months. If there are any changes or proposed changes – including the use of equipment and materials, special or temporary activities or renovations, or actions undertaken after incidents – the existing analysis and assessment will be reviewed as soon as possible. When a workplace hazard is identified, safety instructions are made available.