Management Trainee Programme

Corporate Digital

• Gain insight into commercialisation of digital initiatives and digital journeys, building AI and advanced analytics to achieve excellent customer experience, grow and protect the bank at the same time

Corporate Wealth and Sales Management

• Learn how to provide professional advice to corporate customers on cash management, treasury, insurance and investment products – all areas of expertise that are crucial to success in the competitive CMB segment

Global Liquidity and Cash Management

• Understand the product development of Global Liquidity and Cash
• Management and its commercialisation of product cycle

Global Trade and Receivable Finance

• Acquire an overview on Global Trade and Receivable Finance products and daily activities, which are critical in providing quality lending services to customers

Relationship Management

• Gain valuable connections and experience through managing a portfolio of commercial customers
• Deepen your knowledge of various industries and hone your financial analysis skills

Structured Finance and Commercial Real Estate

• Understand the origination and structuring of Syndicated/Structured Finance transactions
• Acquire a basic understanding on commercial real estate loans and advances

Wholesale Chief Operating Officer’s Office

• Understand the operational flow between Wholesale Chief Operating Officer’s Office (WCOO Office) and other departments within CMB as well as with Group
• Acquire a basic understanding of CMB business model, products, strategies and policies

Operations

• Acquire a thorough understanding of our business, products and operations, including Banking Operations, Cards and Loans Operations, Cash and Cheques, Customer Communication, Mortgage Services, Wealth Services, Wholesale Client and Account Servicing, Credit Services, Collateral Management, Payment Services and Risk Operations
• Develop a wide range of operations and change management skills such as process design and streamlining; capacity planning and optimization; risk identification and assessment; third party support and oversight as well as team and stakeholder engagement

Corporate Services

• Acquire professional knowledge in Corporate Services related service delivery, such as provision and management of office workplace, branches, etc., to the Bank. Services cover the end to end property lifecycle management, including property acquisition, markets analysis, building and construction, facilities management, protective security, compliance of regulatory requirements, risk / control and financial management related to corporate real estate services
• Learn about general management skills on aspects such as business analysis, strategic planning, real estate strategy, risk management, stakeholder management as well as communication / negotiation skills

Information Technology, and Data & Architecture Office

• Learn the latest IT technologies, FinTech and data analysis in relation to the banking industry as well as the importance of IT in enhancing the efficiency and competitiveness, and driving the innovation strategy and developing the pioneer IT platform of the Bank
• Gain knowledge of the Bank’s IT infrastructure and supporting services, which are both fundamental components of the Bank’s daily business operations

Transformation

• Develop your business consulting capabilities to provide innovative ideas and customer centric solution to assist stakeholders to fulfil transformation needs, as well as programme and project management skills to manage complex strategic programmes with the agile approach and the latest technology such as Fintech
• Connect strategy into action and be a change agent to accelerate the bank’s digitalization journey with the goal of becoming a full-fledged ‘next-generation’ bank under the HKMA ‘Fintech 2025’ roadmap

Contact Centre Transformation

• Learn how the WPB and CMB contact centres operate and witness how new technologies are used to shape the future of banking
• Gain customer perspectives and learn how to think through and develop banking solutions to enrich the experiences for our customers and our staff
• Learn the income and cost dynamics in the contact centre and how that contributes to the profitability of the wider businesses
• Learn how to unlock the value of contact centre data to shape strategies and actions

Performance Services

• As a dedicated support for HASE COO, learn how to devise and implement the bank-wide risk remediation initiatives, and oversee operational management including strategy execution, financial management, governance, people management and staff engagement
• Gain knowledge to oversee and manage the bank-wide risk including business continuity and incident management and third party risk management

Chief Control Office

• Acquire a thorough understanding on the Bank’s Risk Management Framework, control design, oversight and supervision of Non-Financial Risks across Digital Business Services functions
• Gain knowledge on emerging technology, risk review and control assurance skills through participating in assessment and review exercises
• Utilise data analytics for risk and control management
• Learn how to collaborate with other businesses / functions to implement bank-wide risk and control programme
• Learn how to promote control awareness, develop sustainable control culture and compliance

Strategic Sourcing Services

• Communicate the value of strategic sourcing and procurement to company stakeholders, department heads, and executives to the achieve buy-in necessary for proper resources and investments
• Analyse and compare financial reports and pricing proposals from several trusted suppliers before negotiating terms and prices to obtain the best deal for the company
• Monitoring contracts to ensure that the supplier meets expectations and invoices are approved and paid in a timely manner
• Keep track of all goods and services ordered and received, and maintain accurate inventory records including details on price, performance, and delivery

Risk 

Wealth and Personal Banking (WPB) Risk

You will be able to participate in the WPB Risk team's Risk Steward and Risk Advisor roles to set the risk appetite for retail lending and monitor the portfolio of WPB products to inform and refine credit policies, procedures and models via a wide range of risk management governance frameworks and controls.

Wholesale Credit and Market Risk

You will develop knowledge and practical experience in setting and monitoring policies and appetite for wholesale credit risk across a range of dimensions to approve credit facilities requested by wholesale banking businesses while providing independent reviews of risk and managing problem exposures. You may also understand how Risk Identification, Credit Policy, Portfolio and Controls, Analytics, etc. collaborate to fulfil the second line of defence role.

Compliance

Compliance Advisory WPB Team

You will be expected to form good partnership with different business streams and provide professional advice in compliance matters for line management by offering independent and objective oversight. After your attachment, you will strengthen your advisory skills to become a strategic partner who provides risk consulting service for the business.

Compliance Assurance

Compliance Assurance (CA) sits within the second line of defence (2LoD) and provides independent assurance services to assist the Bank in the timely identification, evaluation and mitigation of regulatory and financial crime risks. Working closely with Chief Compliance Officers and other Group Compliance Capabilities, CA delivers time-sensitive independent insight on the management of regulatory, conduct, financial crime and reputational risks, mainly through the assessment of associated controls, to provide assurance to stakeholders of the effectiveness of the Group’s financial crime and regulatory risk management.

Regulatory Conduct

You will be expected to develop and maintain good partnerships with internal stakeholders from lines of business and functions to provide professional advice on regulatory conduct matters by offering independent and objective oversight.  You will also be given opportunities to interact with regulators in fulfilling regulatory demands.  After your attachment, you will strengthen your communication and advisory skills to become a strategic partner who provides risk consulting for these business areas.

Financial Crime

You will be able to undertake the duty of Financial Crime Compliance Subject Matter Expert Advisory and/or conduct Financial Crime Risk investigations in a professional and efficient manner so that the Bank and regulatory standards are fulfilled. You will also be required to keep abreast of the new development and intelligence associated with Anti-Bribery and Corruption as well as Sanctions.

Financial Control

The Financial Control Division operates like a bank inside the Bank. All of the bank's strategic initiatives, tactical plans and business decisions must flow through the financial system - a system for which this division is the key driver. You will work closely with stakeholders, including business partners, regulators and external examiners. You will function as an accountant and business partner to provide comprehensive information on financial management, capital management, financial planning, financial and compliance reporting , insurance finance, finance policy and control, tax, and global markets finance.

Hang Seng Indexes Company Limited (HSIL)

You will have a chance to gain experience in end-to-end index management including index research, constituent review, and index operations for the Hang Seng Family of Indexes which covers HK and A-share markets.  Also, you will have exposure to index business, marketing and data management.

Balance Sheet Management

• Understand the roles and responsibilities of the Balance Sheet Management team in the Bank
• Gain knowledge on how interest rate, liquidity and funding risk are managed

Treasury Solution

• Collaborate with various internal stakeholders such as Relationship Managers, Branches and other internal departments to identify customers’ hedging needs and provide appropriate treasury products and solutions

Trading

• Understand the purpose, structure and framework of different departments under Trading, such as Interest Rate Trading, Repo Trading, Foreign Exchange
• Turn theory into practice, real-time experience of trading, hedging activities and strategy formulation spanning various asset classes among different markets around the globe

Structured Products

• Get involved in structuring and developing FX/ Equity/ Interest Rate-linked products
• Understand the dynamics and competitive landscape of structure products as investment and hedging solutions to various client segments of the Bank, including Wealth and Personal Banking, Commercial Banking and Global Banking clients
  

Life Insurance

• Take part in supporting the business growth and Life product development, with roles in implementing new product launch initiatives, product feature design and sales performance
  
• Opportunity to contribute to digital development as the up-and-coming trend in the insurance industry
  

General Insurance, Medical Insurance and MPF

• Participate in strategic management of General Insurance, Medical Insurance and MPF and collaborate with our strategic partners QBE and BUPA
• Exposure to matching sales target and negotiate terms with our partners, as well as developing marketing and sales strategies focusing on your business lines along with sales channel analysis

Insurance Actuarial, Risk Management and Investment

• Acquire expertise through active engagement in multiple insurance
  actuarial and risk management tasks, such as Asset Liability Management addressing market risk, valuation of insurance business, and product development including experience studies amongst other quantitative analysis
• Work with our Investment team on managing the insurance premium assets
  

Channel management and servicing proposition

• Opportunity to work with different stakeholders to develop and implement multi-channel (e.g. branch network, commercial and corporate channel, digital and phone banking) strategies to meet customer demands
• Involve in underwriting, claims and policy servicing propositions that improve client service quality
  

Investment and Asset Management

• Assist in developing different types of investment products, support investment managers in dealing decisions and formulating business strategies to meet the upcoming business trend and the needs of our different customer segments

Insurance

• Develop new insurance products and identify business opportunities to introduce the right products through the right distribution channels to meet the changing needs of customers in a dynamic environment

Product development

• Acquire expertise on the product development lifecycle for a variety of personal banking products in areas such as secured lending (e.g. mortgages) and unsecured lending (e.g. credit cards and personal loans)

Channel management

• Opportunity to work with different stakeholders to develop and implement multi-channel (e.g. branch network, phone banking and digital banking) strategies that improve client services, meet new client demands and optimise channel effectiveness

Digital Banking

• Participate in transforming the digital platforms for the best of user experience and market practice powered by latest technology and digital analytics; generating value that positions Digital as an increasing driver of WPB’s revenue, cost and business improvement

WPB Chief Operation Office (WPB COO)

• Oversee and monitor WPB overall business performance and strategic business initiatives implementation
• Assist in driving strategic business initiatives and transformation projects to ensure business sustainability
• Implement various control framework including credit control, data integrity, business risk management, customer due diligence and financial crime risk management programmes
• Equip with skills and mindset for project and process management

Private Banking

• Gain valuable experience in building close relationships, providing professional advice and premium service to our high-net worth customers

Branch network

• Gain customer handling experience through connecting with a diverse range of retail customers in one of our branches. Learn about what goes into creating a great customer experience, how to achieve business growth and manage risk and control in a dynamic environment

Customer value management

• Develop a good understanding of different customer segments and how to identify and analyse customer and market data that will help sharpen your business judgment
• Participate in the development of a new customer centric communication model with enabled Real-time Decisioning Platform technology to enhance customer experience, communication efficiency and effectiveness

Customer Propositions, Customer Management & Marketing

• Gain experience in the development of innovative proposition strategies to achieve synergy across different business units and different customer segments and develop programmes that achieve multiple business objectives to maximise business opportunities through various marketing initiatives
• Be a member of a team in driving customer management transformation for different business to establish customer contact strategy, content management strategy and optimisation of Omni-channels

Bank strategy development

• Help formulate the Bank’s medium term strategies
• Support execution, coordination, tracking and evaluation according to the Bank’s strategic planning framework
• Take the lead on being articulated and mobilised on what you do to achieve strategic priorities

Business strategic study

• Lead or support strategic business studies that are cross-businesses, functions and/or geographies in nature, derive actionable insights and make appropriate recommendations to the Bank’s senior management

Corporate development

• Take part in the execution of acquisitions and disposals (A&D) projects
• Support governance of the Bank’s corporate investments
• Exploit synergies in accordance to the Bank’s strategic priorities

Chief of Staff

• Support key activities of executive office including but not limited to presentation materials for external and internal meetings
• Relationship management with key external and industry bodies and monitoring of business results
• Advocate and facilitate cross-business collaborations

Other business attachment

You will have the opportunity to attach to other businesses and functions in the Bank to gain a holistic exposure to Hang Seng’s bank-wide operations. Such attachments may include:

• Wealth and Personal Banking
• Commercial Banking
• Global Banking
• Financial Control
• Hang Seng Bank (China) Limited and other subsidiaries