We are dedicated in community investment through charity, volunteer services, etc., to enable younger generations to reach their full potential by developing their future skills and offering financial literacy. Hang Seng as well emphasises customer centricity and employee well-being to ensure corporate sustainability.
Hang Seng has been supporting the development of table tennis in Hong Kong for the past 30 years. In addition to nurturing 140 past and present members of the Hong Kong Table Tennis Team and Youth Squad Team, including 5 of the 6 core players of the Hong Kong Table Tennis Team at the 2020 Tokyo Olympics, Hang Seng Table Tennis Academy has provided table tennis training for over 65,000 students and reached close to 410,000 beneficiaries through more than 7,700 activities since its establishment in 2001.
Employee advocacy: 72% in Employee Engagement Index (in the second half of 2021)
ESG awareness: Published total 190 postings related to 80 ESG topics to all staff in 2021
Gender diversity: 50% of Board of Directors and 57% of Executive Committee members are female (as of March 2022)
As a home-grown financial institution, Hang Seng shares the drive, determination and dreams of the people of Hong Kong and strives to build a prosperous and sustainable future for the city. The aspirations and attitudes of young people play a crucial role in successfully achieving long-term sustainability goals. This is why Hang Seng’s approach to community investment places a strong emphasis on engaging Hong Kong’s young people and empowering them with the skills, knowledge and self-esteem that they need to thrive.
Hang Seng’s community investment strategy is designed around four pillars:
During 2020, we invested more than HKD30 million in our community investment programmes, bringing the total amount invested in the past 10 years to HKD282 million.
We collaborated with local NGOs to design and deliver 12 community investment programmes in 2020, which supported and assisted about 40,000 direct beneficiaries. We also made contributions to The Community Chest of Hong Kong which helped reach another 2.5 million people.
We invested non-financial resources including volunteer time, professional expertise and practical support to further enhance the lasting social and environmental impact of these programmes. Between volunteer time and professional expertise, we contributed close to 11,000 hours in various charitable initiatives during 2020.
For details of community investment initiatives, please refer to our latest ESG Report.
Young people play a significant role in the future development of society. We continue to put emphasis on providing future-skills learning opportunities for Hong Kong’s young people to help strengthen their ability to adapt and thrive in a fast-changing environment . This approach aligns with our business strategy of placing focus on supporting younger generations, who are integral to driving greater sustainability.
As one of the Hong Kong’s leading banks, promoting sustainable finance and financial literacy aligns with our core banking focus. We are eager to provide young people and their families with the tools and knowledge to manage their day-to-day finances and enhance their future financial security.
Hang Seng has been an advocate of environmental sustainability for many years. Our commitment to climate action is demonstrated through our support for initiatives such as the Hang Seng Yunnan Low-Carbon Village programme and we will continue to step up efforts in addressing climate change in Hong Kong.
Hang Seng Bank has a rich tradition of acting to fulfil its social commitments as a responsible corporate citizen. We are proud of our long-term contributions to the community and of our active participation in a variety of social services initiatives to assist disadvantaged groups in our society.
As a responsible corporate citizen, Hang Seng encourages its staff to contribute to civic well-being through volunteering.
Our staff volunteers take part in different community activities that focus on the social well-being of vulnerable groups and environmental issues. Each staff member is entitled to two days of volunteer leave every year.
Volunteering not only benefits the community – it inspires and energises colleagues and promotes greater camaraderie and bonding among team members and across the Bank.
We also leverage our core strengths and expertise to help people from different backgrounds make informed decisions by helping them to improve their financial literacy. Staff are encouraged to share their professional skills and knowledge pro bono at financial education and entrepreneurial workshops for young people and the wider community. In some cases, training is provided for our volunteers in order to equip them with new knowledge and experience that will support their activities to encourage community development and social well-being.
Our customer-centric service puts strong emphasis on building long-term relationships. Since 1933, our commitment to core values – professionalism, passion, and a prudent but progressive approach – has earned us the trust and loyalty of our customers.
Ensuring the privacy of our customers’ personal information and other data is critical. It maintains our reputation for good governance and bolsters the trust that underpins lasting business relationships.
Enhancing branch service
Improving the online banking experience
Offering accessible financial solutions
Building financial literacy
Our staff are the engine of our success and the primary bridge between our business and the local community. We reward them with competitive compensation and benefits packages, and engage them with supportive and flexible working conditions. Our training and development programmes cultivate professionals who contribute to our success and who understand sustainability in practice.
We invest in training and development to build and sustain a professional, ethical team that contributes to the success of the Bank. We commit to deploying staff with sufficient skills, knowledge, professional qualifications, experience and soundness of judgement for the responsible discharge of their duties.
To empower our staff to develop future skills, we launched the CareerWise programme in 2020. Its features include:
Employees who enjoy a good work-life balance are better equipped to perform well. Our staff are going through a variety work-life challenges at different stages of their lives. Therefore, we offer the flexibility to work from home, work part-time or take sabbatical leave, so they can fulfil their responsibilities as parents or caregivers.
Supporting flexible working
Promoting health and wellness
We uphold high standards of Occupational Health and Safety (OH&S). We develop our OH&S policy and management framework by engaging employees at all levels via committees, forums and working groups.
In 2020, we successfully upgraded our OHSAS 18001-certified OH&S management system to the latest ISO 45001 standards. This is designed to reduce the exposure of staff, contractors and customers to health and safety risks associated with our business.
COVID-19 created a raft of challenges for our people and business. Despite these, we upheld our commitment to support our staff, our customers and our community:
4th quarter of 2021:
3rd quarter of 2021:
2nd quarter of 2021:
1st quarter of 2021: