We are dedicated in community investment through charity, volunteer services, etc., to enable younger generations to reach their full potential by developing their future skills and offering financial literacy. Hang Seng as well emphasises customer centricity and employee well-being to ensure corporate sustainability.
Hang Seng has been supporting the development of table tennis in Hong Kong for the past 30 years. In addition to nurturing 140 past and present members of the Hong Kong Table Tennis Team and Youth Squad Team, including 5 of the 6 core players of the Hong Kong Table Tennis Team at the 2020 Tokyo Olympics, Hang Seng Table Tennis Academy has provided table tennis training for over 65,000 students and reached close to 410,000 beneficiaries through more than 7,700 activities since its establishment in 2001.
We are delighted to witness the medal winning performances of the Hang Seng Table Tennis Academy’s graduates at the Tokyo Olympics and the Doha ITTF-ATTU Asian Championships. We donated HK$3.2 million cash prize to be shared by all members of the Olympic table tennis team to celebrate their outstanding performance and recognise their on-going hard work and commitment.
ESG awareness: Published total 21 ESG topics in 88 postings (as of September 2022)
Gender diversity: 67% of Board of Directors and 67% of Executive Committee members are female (as of September 2022)
As a home-grown financial institution, Hang Seng shares the drive, determination and dreams of the people of Hong Kong and strives to build a prosperous and sustainable future for the city. The aspirations and attitudes of young people play a crucial role in successfully achieving long-term sustainability goals. This is why Hang Seng’s approach to community investment places a strong emphasis on engaging Hong Kong’s young people and empowering them with the skills, knowledge and self-esteem that they need to thrive.
Hang Seng’s community investment strategy is designed around four pillars:
In 2021, the Bank spent over HK$31 million in community investment, supporting local organisations to design and deliver 18 programmes for about 40,000 direct beneficiaries. We also made contributions to The Community Chest of Hong Kong to benefit another 2.5 million people.
We also invested non-financial resources and contributed close to 10,300 hours (equivalent to about HK$3.9 million) of volunteer time, professional expertise and practical support to further enhance our social and environmental impact.
Over the past 10 years, we have invested about HK$289 million in community initiatives.
For details of community investment initiatives, please refer to our latest ESG Report.
Young people play a significant role in the future development of society. We continue to put emphasis on providing future-skills learning opportunities for Hong Kong’s young people to help strengthen their ability to adapt and thrive in a fast-changing environment . This approach aligns with our business strategy of placing focus on supporting younger generations, who are integral to driving greater sustainability.
As one of the Hong Kong’s leading banks, promoting sustainable finance and financial literacy aligns with our core banking focus. We are eager to provide young people and their families with the tools and knowledge to manage their day-to-day finances and enhance their future financial security.
Hang Seng has been an advocate of environmental sustainability for many years. Our commitment to climate action is demonstrated through our support for initiatives such as the Hang Seng Yunnan Low-Carbon Village programme and we will continue to step up efforts in addressing climate change in Hong Kong.
Hang Seng Bank has a rich tradition of acting to fulfil its social commitments as a responsible corporate citizen. We are proud of our long-term contributions to the community and of our active participation in a variety of social services initiatives to assist disadvantaged groups in our society.
As a responsible corporate citizen, Hang Seng encourages its staff to give back to their local community. The Bank offers two days of leave for each employee to perform volunteer service.
In 2021, besides organising virtual staff volunteering activities to help people in need, we resumed physical volunteering whenever possible while observing safe social distancing measures.
We leveraged our core strengths and expertise, and organised an anti-money laundering training workshop for social workers of Tung Wah Group of Hospitals to enhance participants’ ability to help their clients avoid becoming involved in money laundering activities. We also supported the Hong Kong Association of Banks’ Financial Education Workshop initiative and delivered basic financial knowledge to the underprivileged community.
Our customer-centric service puts strong emphasis on building long-term relationships. Since 1933, our commitment to core values – professionalism, passion, and a prudent but progressive approach – has earned us the trust and loyalty of our customers.
Ensuring the privacy of our customers’ personal information and other data is critical. It maintains our reputation for good governance and bolsters the trust that underpins lasting business relationships.
Digitalisation of Business
Improving the Online Banking Experience
Building financial literacy
Our staff are the engine of our success and the primary bridge between our business and the local community. We reward them with competitive compensation and benefits packages, and engage them with supportive and flexible working conditions. Our training and development programmes cultivate professionals who contribute to our success and who understand sustainability in practice.
We invest in training and development to build and sustain a professional, ethical team that contributes to the success of the Bank. We commit to deploying staff with sufficient skills, knowledge, professional qualifications, experience and soundness of judgement for the responsible discharge of their duties.
To empower our staff to develop future skills, we launched the CareerWise programme in 2021. Its features include:
Employees who enjoy a good work-life balance are better equipped to perform well. Our staff are going through a variety work-life challenges at different stages of their lives. Therefore, we offer the flexibility to work from home, work part-time or take sabbatical leave, so they can fulfil their responsibilities as parents or caregivers.
Supporting flexible working
Promoting health and wellness
Freedom of Association
Hang Seng respects employees’ right to freedom of association and observes local legal frameworks. We consult and listen to their voice through employees’ representatives, focus groups, skip-level or cross-stream exchanges.
By way of example, we encourage employees’ participation and thus openly recruit them to be one of the members of the Retirement Benefit Management Committee. The representatives will be able to contribute their views and ideas on behalf of the retirement plan members, covering areas of investment review, cost management, communication and service providers. They also have the right to vote for the range of investment funds.
During organisational change, we will seek to redeploy employees where appropriate, provide training for re-skilling and career counselling to support their employability and explore opportunities internally or externally.
We uphold high standards of Occupational Health and Safety (OH&S). We develop our OH&S policy and management framework by engaging employees at all levels via committees, forums and working groups.
Hang Seng Bank was the first bank in the world to be accredited Occupational Health Safety Assessment System (OHSAS 18001:2007) and subsequently migrated to Occupational Health and Safety Management System (ISO 45001:2018) upon its launch, certified by independent external certification body.
We organised two webinars with our Medical Advisor in March 2021 and renounced experts in October 2021 respectively to brief employees the various COVID-19 vaccines available, and answer questions from them on vaccination.
The Bank keeps its employee safe via various methods and control measures, for example:
By the end of December 2021, 85% of our employees were vaccinated and complied with the prevailing HKMA’s guidance on COVID-19 vaccination and COVID-19 testing.
3rd quarter of 2022:
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1st quarter of 2022: