We are dedicated in community investment through charity, volunteer services, etc., to enable younger generations to reach their full potential by developing their future skills and offering financial literacy. Hang Seng as well emphasises customer centricity and employee well-being to ensure corporate sustainability.
Employee advocacy: 74% in Employee Engagement Index (as of second half of 2020)
ESG awareness: total 11 ESG topics in 27 postings to all staff (as of March 2021)
Employee gender diversity: 53% of Executive Committee members are women as (as of March 2021)
Hang Seng’s community investment strategy is designed around four pillars:
During 2020, we invested more than HKD30 million in our community investment programmes, bringing the total amount over the past 10 years to HKD282 million.
We collaborated with local NGOs to design and deliver a total of 12 community investment programmes to support over 40,000 direct beneficiaries. We also made contributions to the Community Chest of Hong Kong which helped reach another 2.5 million people.
We invested non-financial resources such as volunteer time, professional expertise and practical support to ensure these programmes foster lasting social and environmental impact. Between volunteer time and professional expertise, we contributed close to 11,000 hours in 2020.
For details of community investment initiatives, please refer to our latest ESG Report.
Programme name: “I am…” Youth Portal
Beneficiary: Young people aged from 15-29
Programme name: Hang Seng Youth Career Planning Scheme
Beneficiary: Youths at risks
Programme name: Hang Seng - HKFWS Youth Mediation Scheme
Beneficiary: Primary school students and their parents, as well as teachers
Programme name: Go! GingerOnion
Beneficiary: Youths and students aged from 13-24
Programme name: Hang Seng Character Master Programme
Beneficiary: Senior primary school students
Beneficiary: Students with special educational needs
Programme name: Hang Seng Academic Assistance Programme
Beneficiary: Underprivileged primary and lower secondary school students and their families
Programme name: Hang Seng Table Tennis Academy
Beneficiary: Children and youth aged from 5-16, athletes, coaches and the public
Programme name: Hang Seng - Hong Kong Sports Institute "Community in Action"
Beneficiary: Elite athletes, youths and students
Amid social distancing, many members of Hang Seng staff – who are all entitled to two days of volunteer leave – participated in ‘virtual volunteering’ in our community. They assisted students via an online homework portal and phoned elderly community members to offer emotional support and provide advice about staying safe and well. In partnership with the Hong Kong Association of Banks, our volunteers also delivered digital banking knowledge to local youths and elderly people via an online workshop and sharing session.
Our customer-centric service puts strong emphasis on building long-term relationships. Since 1933, our commitment to core values – professionalism, passion, and a prudent but progressive approach – has earned us the trust and loyalty of our customers.
Ensuring the privacy of our customers’ personal information and other data is critical. It maintains our reputation for good governance and bolsters the trust that underpins lasting business relationships.
Enhancing branch service
Improving the online banking experience
Offering accessible financial solutions
Building financial literacy
Our staff are the engine of our success and the primary bridge between our business and the local community. We reward them with competitive compensation and benefits packages, and engage them with supportive and flexible working conditions. Our training and development programmes cultivate professionals who contribute to our success and who understand sustainability in practice.
We invest in training and development to build and sustain a professional, ethical team that contributes to the success of the Bank. We commit to deploying staff with sufficient skills, knowledge, professional qualifications, experience and soundness of judgement for the responsible discharge of their duties.
To empower our staff to develop future skills, we launched the CareerWise programme in 2020. Its features include:
Employees who enjoy a good work-life balance are better equipped to perform well. Our staff are going through a variety work-life challenges at different stages of their lives. Therefore, we offer the flexibility to work from home, work part-time or take sabbatical leave, so they can fulfil their responsibilities as parents or caregivers.
Supporting flexible working
Promoting health and wellness
We uphold high standards of Occupational Health and Safety (OH&S). We develop our OH&S policy and management framework by engaging employees at all levels via committees, forums and working groups.
In 2020, we successfully upgraded our OHSAS 18001-certified OH&S management system to the latest ISO 45001 standards. This is designed to reduce the exposure of staff, contractors and customers to health and safety risks associated with our business.
COVID-19 created a raft of challenges for our people and business. Despite these, we upheld our commitment to support our staff, our customers and our community: