Hang Seng Bank Important Updates:
Old Internet browsers no longer be supported

We are committed to maintaining the highest security standards for our online banking services. We regularly remind customers to keep their internet browsers up-to-date, employing the latest versions, to ensure the best possible protection against security risks when accessing Hang Seng online banking services.


A recent review of internet browsers used to access our banking services has highlighted vulnerabilities in older browsers (e.g. Microsoft Internet Explorer 10 or below or outdated versions of browsers offered by other providers) that could be exploited by hackers. As a result, effective from 11 November 2018, Hang Seng Bank will block access to these outdated browsers.

Action Required
Ensure you are using the up-to-date version of your chosen browser. If your browser currently in use is not up-to-date, you will need to upgrade to the latest version before 11 November to maintain access to our online banking services. This will allow you to benefit from the stronger security protection offered by newer browsers.
How to upgrade your browser

Upgrading your version of Microsoft Internet Explorer is quick, easy and there is no change – simply download the latest version from Microsoft site.

Alternative modern browsers are also available to download from the following sites:

•  Google Chrome

•  Firefox

•  Safari


What if I don't upgrade my browser?
If you fail to upgrade your browser to the latest version available, from 11 November 2018, you will not be able to access Hang Seng Bank online banking services.
What if I am unable to upgrade my browser myself?

Some companies have IT restrictions in place which prevent users from downloading software. Others have legacy systems which require the use of lower browser version.  In cases like these, you may be unable to upgrade your browser directly. Please seek guidance from your IT support.


If you have any question, please contact our Hang Seng Bank Enquiry Hotline at 2822 0228.