Multi-channel account opening

Multi-channel account opening

With multiple account opening channels, you can start your wealth management journey with us anytime, anywhere. 

We provide multiple channels for you to open an Hang Seng Bank Hong Kong account with us. You may reach out to us via one of the channels with the required account opening documents listed below.

Account opening channels

Witness account opening in Mainland China

If you are too busy to come to Hong Kong, you may contact Hang Seng Bank to arrange local witnessing, which is available in various cities in mainland China for opening an account with us. These cities include Guangzhou, Shenzhen, Beijing, Shanghai and more. For branch details, please click here

Visit Hang Seng Bank branches in Hong Kong

With our widely located bank network in Hong Kong, you can easily gain access to our branches and open an account with us. For the list of branches in Hong Kong, please visit here.

Make an Online appointment via Hang Seng Bank website

If you plan to open an account via one of our branches in Hong Kong and would like to schedule an appointment with us prior to your arrival, please make an appointment with us using our Online appointment form.

View account opening checklist to find out what documents are required for account opening.

Account opening documents

Hong Kong residents
  • Hong Kong Identity Card or Certificate of Exemption issued by Hong Kong Government
  • Residential address proof document
  • Other supporting documents
Non-Hong Kong residents
  • Exit-Entry Permit for Travelling to and from Hong Kong and Macau
  • Valid passport with admission stamp placed by Hong Kong Immigration Department
  • Other identification documents (e.g. PRC Identify Card)
  • Residential address proof document
  • Other supporting documents

Contact us

Open an account with us

24-Hour toll-free hotline

852 2998 9188 (Hong Kong)

4001 20 8282 (Mainland1)

Visit our branches



  1. The Toll-free Enquiry Hotline allows you to contact us for free even while staying on the Mainland. This hotline is applicable to enquiries on general personal banking services only but not applicable to enquiries/transactions of investment related matters. The toll-free hotline can be accessed from mobile lines, fixed telephone lines, payphones and call cards and is free of IDD charges. Please contact the relevant service supplier for details. Hang Seng Bank Limited (the "Bank") assumes no responsibilities for such service. Customer agrees to be bound by the terms and conditions for the service provided by service providers, which may be amended from time to time. For any claims, disputes and complaints regarding such service and information, customer should refer directly to service providers.
  2. The website is primarily intended for those who access it from within Hong Kong. Products and services referred to in this website are offered only in jurisdictions where and when they may be lawfully offered by the Hang Seng Bank Group ("the Bank").The material on these pages are not intended for use by persons located in or resident in jurisdictions which restrict the distribution of this material by us. Persons accessing these pages are required to inform themselves about and observe any relevant restrictions.