Cross-Border Banking: Multi-channel account opening

Multi-channel account opening

With multiple account opening channels, you can start your wealth management journey with us anytime, anywhere. 

We provide multiple channels for you to open an Hang Seng Bank Hong Kong account with us. You may reach out to us via one of the channels with the required account opening documents listed below.

Account opening channels

Witness account opening in Mainland China

If you are too busy to come to Hong Kong, you may contact Hang Seng Bank to arrange local witnessing, which is available in various cities in mainland China for opening an account with us. These cities include Guangzhou, Shenzhen, Beijing, Shanghai and more. For branch details, please click here.

Visit Hang Seng Bank branches in Hong Kong

With our widely located bank network in Hong Kong, you can easily gain access to our branches and open an account with us. For the list of branches in Hong Kong, please visit here.

Make an Online appointment via Hang Seng Bank website

If you plan to open an account via one of our branches in Hong Kong and would like to schedule an appointment with us prior to your arrival, please make an appointment with us using our eAppointment for Account Opening.

View account opening checklist to find out what documents are required for account opening.

If you have needs in managing wealth across the border, please fill in our Cross-Border Banking Online appointment form.

Account opening documents

Hong Kong residents
  • Hong Kong Identity Card or Certificate of Exemption issued by Hong Kong Government
  • Residential address proof document
  • Other supporting documents
Non-Hong Kong residents
  • Exit-Entry Permit for Travelling to and from Hong Kong and Macau
  • Valid passport with admission stamp placed by Hong Kong Immigration Department
  • Other identification documents (e.g. PRC Identify Card)
  • Residential address proof document
  • Other supporting documents

Explore our bank accounts

Contact us

Open an account with us

24-hour hotline

(852) 2822 8282 (Hong Kong)

4001 20 8282 (mainland China[1])

Visit our branches


Other point(s) to note

  1. Terms and conditions apply.


  1. The toll-free enquiry hotline allows you to contact us for free even while staying in mainland China. This hotline is applicable to enquiries on general personal banking services only but not applicable to enquiries / transactions of investment related matters. The toll-free hotline can be accessed from mobile lines, fixed telephone lines, payphones and call cards and is free of IDD charges. Please contact the relevant service supplier for details. Hang Seng Bank Limited (the "Bank") assumes no responsibilities for such service. Customer agrees to be bound by the terms and conditions for the service provided by service providers, which may be amended from time to time. For any claims, disputes and complaints regarding such service and information, customer should refer directly to service providers.