Cross-Boundary Banking convenience
Manage your wealth across the border with ease
Cross-Boundary Banking convenience
Simplicity is essential in the pursuit of quality of life.
Hang Seng Bank is dedicated to making banking easy for you, from account opening to daily finances and capital allocation. You can enjoy easy Cross-Border Wealth Management with flexibility anytime and anywhere at your convenience.
Register for "Hang Seng Greater China Prestige" can enjoy monthly fee waiver
If you hold a Prestige Banking account in Hong Kong and fulfil the total relationship balance requirement, you can register for Hang Seng Greater China Prestige service to enjoy monthly fee waiver[1] for your Prestige Banking Account in mainland China, and vice versa.
To register for Hang Seng Greater China Prestige and enjoy this privilege, simple contact your dedicated relationship manager.
Cross-Boundary Wealth Management Centre
The cross-boundary team is dedicated to support your cross-boundary wealth management needs, and provides Mandarin / Cantonese bilingual services at your preference.
Team of wealth management experts
Our versatile and professional team of wealth management experts from different fields such as investment, insurance and forex is ready to provide you with financial planning services and explore customised solutions to achieve your unique aspirations.
Exclusive service hotline
Regardless of whether you are in Hong Kong or mainland China, our 24-hour manned phone banking hotline is always ready to provide the information or assistance you need around the clock.
- (852) 2822 8282 (Hong Kong)
- 4001 20 8282 (mainland China[2])
You can register for "Cross-Border View and Transfer"[3] in Hang Seng Mobile App. After successful registration, you can easily check your account and submit transfer instruction between Hang Seng accounts in Hong Kong and mainland China anytime, anywhere.
A wealth management team familiar with the mainland China market
Our wealth management team has rich investment experience and sufficient knowledge on the mainland China market. Understanding the needs and preferences of our customers in mainland, our experts provide seamless, customised and professional cross-border financial services. We also provide Mandarin / Cantonese bilingual services at your preference.
Express account opening and banking services on the go
We know you need to deal with a host of matters daily, that's why we offer various express services, such as quick Prestige Banking or Preferred Banking[4] account opening in 15 minutes, instant ATM card pick-up, Personal e-Banking and investment accounts activation, as well as priority processing of insurance products.
Capture wealth opportunities with our professionals
You can get professional and personalised wealth planning support from a dedicated team of experts from all fields, including investment, foreign exchange and insurance, etc.
Physical gold products tailored to your investment needs [5],[6],[7]
Whether you prefer to buy physical gold, or invest in gold products such as Statement Gold or related investment services as a hedging tool, we provide a variety of gold products for you to choose from.
Cross-border banking at your convenience
You can open Cross-boundary WMC Northbound Remittance Account[8] and Cross-boundary WMC Southbound Investment Account[9], allowing you to seamlessly manage your investments and accounts across borders.
Efficient services connecting the Greater Bay Area (GBA)
We work with Hang Seng China closely to serve our customers in the GBA, offering comprehensive and seamless solutions for meeting the needs of our cross-border customers in both places.
Locations of Cross-boundary Wealth Centre
Region |
Branch name |
Address |
|---|---|---|
Hong Kong |
Hang Seng Cross-boundary Wealth Centre |
B2/F, 83 Des Voeux Road Central |
Tsimshatsui Branch Cross-boundary Wealth Centre |
18 Carnarvon Road |
|
Festival Walk Branch Cross-boundary Wealth Centre |
Unit LG2-02A, Festival Walk, 80 Tat Chee Avenue |
|
San Fung Avenue Branch Cross-boundary Wealth Centre |
100 San Fung Avenue |
|
Causeway Bay Branch Cross-boundary Wealth Centre |
28 Yee Wo Street |
|
Kowloon Main Branch Cross-boundary Wealth Centre |
618 Nathan Road |
|
GBA Core Cities |
Shenzhen Branch Cross-boundary Wealth Management Centre |
Unit 104 1/F, Block 2,Kerry Plaza, No.1 Zhong Xin Si Road, Futian CBD, Shenzhen, China |
Guangzhou Branch Cross-boundary Wealth Management Centre |
Unit 1 of G/F, King Board Building, No.18 Huacheng Road, Zhujiang New Town, Tianhe District, Guangzhou, China |
|
Guangzhou CITIC Plaza Sub-branch Cross-boundary Wealth Management Centre |
No 137-140 of G/F shopping Arcade, CITIC Plaza, 233 Tianhe North Road, Tianhe District, Guangzhou, China |
Multi-Currency Debit Mastercard® [10],[11]
With one card in hand, you can make transactions in 12 major currencies and withdraw cash at Hang Seng and HSBC ATMs around the world with no fees. You can apply up to 6 supplementary debit cards for family and friends to enjoy the multi-currency experience.
Global Money+
Whether you need to send money to family or friends abroad, pay for overseas tuition / initial payment of property, or transfer money to one of your global accounts, you can enjoy a hassle-free experience and save time from waiting by transferring via Global Money+.
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Footnote
Remark(s)
- Customer has to hold a Prestige Banking account with the Bank and a designated account in mainland China in order to register for Hang Seng Greater China Prestige. Upon successful registration, customer can choose to enjoy the monthly fee waiver for the account with the Bank.
- The toll-free enquiry hotline allows you to contact us for free even while staying in mainland China. This hotline is applicable to enquiries on general personal banking services only but not applicable to enquiries / transactions of investment related matters. The toll-free hotline can be accessed from mobile lines, fixed telephone lines, payphones and call cards and is free of IDD charges. Please contact the relevant service supplier for details. Hang Seng Bank Limited (the "Bank") assumes no responsibilities for such service. Customer agrees to be bound by the terms and conditions for the service provided by service providers, which may be amended from time to time. For any claims, disputes and complaints regarding such service and information, customer should refer directly to service providers.
- To register for the "Cross-Border View and Transfer" service, customer must meet all of the following conditions:
- Hold a Hang Seng Hong Kong Prestige Private, Prestige Banking, Preferred Banking, or Integrated Banking account
- Hold a self-named Hang Seng China account
- Have registered for Personal e-Banking
- Have downloaded Hang Seng Mobile App and Hang Seng China mobile app
- The account opening time mentioned is for reference only. The actual time required may vary depending on individual circumstances.
- Terms and Conditions of buy back of physical gold products
a. Customers selling back physical gold products must be Hang Seng account holders.
b. When sell back physical gold products to us, customers are required to present the original copy of the trading memo and/or purchase order issued by us.
c. We reserve the right to inspect the physical gold product sold back by customer. If the condition of the physical gold product has been changed, such as damaged or deformed, we reserve the right to refuse any buy back requests.
d. We shall have the sole and absolute discretion to make final determination regarding the buy back of physical gold products including any relevant procedures and buy back price as applicable. The buy back price will be determined with reference to the condition of the relevant physical gold product and market prices, or the existence of any other conditions that need special consideration, such price may be lower than the price quoted by us for physical gold products under normal circumstances.
e. If customer could not present the original copy of the trading memo and/or purchase order issued by us, or if the condition of the physical gold product has been changed, or there exists any other conditions that need special consideration, the relevant buy back can only be performed on Mon to Fri (except public holidays). - Customers are requested to check and examine all notes and gold / platinum in exchange before leaving the counter. Under no circumstances shall we entertain any complaints afterwards.
- We have the sole and absolute discretion to make final determination regarding the buy back of gold bars / coins including any relevant procedures and charges as applicable.
- After opening the Cross-boundary WMC Northbound Remittance Account, if you have an existing qualified Hang Seng China Account, you can activate this account as a Cross-boundary WMC Northbound Investment Account. If you do not have a qualified account with Hang Seng China, our staff at Hang Seng Hong Kong will help you make an appointment to visit one of our designated Hang Seng China branches in the GBA. You will need to bring along the required documents to open a Cross-boundary WMC Northbound Investment Account at the designated Hang Seng China branches.
- Use your existing qualified Hang Seng China account to activate the functions of Cross-boundary WMC Southbound Remittance Account at designated Hang Seng China branches. If you do not have a qualified account in with Hang Seng China, please open a Cross-boundary WMC Southbound Remittance Account at designated Hang Seng China branches.
- RMB currency risk
Renminbi ("RMB") is subject to exchange rate risk. Fluctuation in the exchange rate of RMB may result in losses in the event that the customer subsequently converts RMB into another currency (including Hong Kong Dollars). Exchange controls imposed by the relevant authorities may also adversely affect the applicable exchange rate. RMB is currently not freely convertible and conversion of RMB may be subject to certain policy, regulatory requirements and/or restrictions (which are subject to changes from time to time without notice). The actual conversion arrangement will depend on the policy, regulatory requirements and/or restrictions prevailing at the relevant time. - Currency risk
Foreign exchange involves exchange rate risk. Fluctuations in the exchange rate of a foreign currency may result in gains or losses in the event that the customer converts Hong Kong Dollars to foreign currency or vice versa.