Cross-Border Banking: Multi-channel account opening
Open a Hang Seng Hong Kong account from wherever you are, and enjoy cross-border banking anytime.
Multi-channel account opening
With multiple account opening channels, you can start your wealth management journey with us anytime, anywhere.
Just arrived in HK? Open an account via mobile in a few steps!
Download Hang Seng Mobile App via APK file
We provide multiple channels for you to open an Hang Seng Bank Hong Kong account with us. You may reach out to us via one of the channels with the required account opening documents listed below.
Account opening channels
Mobile account opening
Skip the branch queue and open an account easily with Hang Seng Mobile App as long as you are in Hong Kong. Explore mobile account opening
Who can use this service?
You must be aged 18 or above and either a:
- Hong Kong resident with HKID card; or
- Resident of mainland China with a valid Mainland Travel Permit for Hong Kong and Macao and a Mainland Resident Identity Card
How to open an account?
You can open an account anytime using Hang Seng Mobile App, as long as you're physically in Hong Kong and connected to a local network when opening an account.
Witness account opening in Mainland China
If you’re in Mainland China and won’t be able to travel to Hong Kong in the near term, you can open account in advance via “witnessed account opening” at designated Hang Seng Bank (China) branches and get prepared for your day-to-day banking needs.
Who can use this service?
This service is for mainland China residents preparing to study, work or meet other cross-border needs in Hong Kong.
Where to apply?
You can apply at our designated branches in cities such as Guangzhou, Shenzhen, Beijing and Shanghai. Find a branch and make an appointment
Online appointment for branch account opening
If you prefer to open an account in person at a branch, you can book an appointment online in advance to reduce waiting time. Remember to prepare the required documents for a smooth account-opening process.
Need cross-border wealth management services?
Fill in our online appointment form so we can understand your needs and arrange the best service for you when you visit our branch in Hong Kong.
What documents do you need to open a Hang Seng account?
Here are the documents most commonly required. If you're opening an investment account, you’ll also need proof of address.
To make sure you bring all applicable documents, please check our documents checklist.
Hong Kong residents:
- Identity document: HKID Card (applicable to account opening via Hang Seng Mobile App) or a Certificate of Exemption issued by the Hong Kong Government
- Address proof (for investment accounts): A utility bill issued within the last 3 months, a bank / licensed institution statement or a tax demand note issued by a government department, etc.
- Other supporting documents: Basic information such as occupation, monthly income and purpose of account opening
Mainland China residents:
- Identity documents: PRC Resident Identity Card and valid documents such as an Exit-Entry Permit for Travelling to and from Hong Kong and Macao
- Address proof (for investment accounts)：A utility bill issued within the last 3 months; a recently issued and valid Household Register (Hukou) or Residence Permit issued by the Public Security Authority, etc.
- Valid Hong Kong entry/exit record (can be retrieved as an electronic document via the WeChat mini program "National Government Service Platform").
- Other supporting documents: Basic information such as occupation, monthly income and purpose of account opening
Non–Hong Kong residents (including Macao and overseas regions):
- Identity document
- Address proof (for investment accounts): A utility bill issued within the last 3 months or a domestic helper employment contract stamped by an appropriate consulate, etc.
- Other supporting documents: Information required depending on the source of wealth and intended use of the account
FAQs
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Footnote
Other point(s) to note
- Terms and conditions apply.
Remark(s)
- The toll-free enquiry hotline allows you to contact us for free even while staying in mainland China. This hotline is applicable to enquiries on general personal banking services only but not applicable to enquiries / transactions of investment related matters. The toll-free hotline can be accessed from mobile lines, fixed telephone lines, payphones and call cards and is free of IDD charges. Please contact the relevant service supplier for details. Hang Seng Bank Limited (the "Bank") assumes no responsibilities for such service. Customer agrees to be bound by the terms and conditions for the service provided by service providers, which may be amended from time to time. For any claims, disputes and complaints regarding such service and information, customer should refer directly to service providers.