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New customers can enjoy up to USD200 rewards upon joining Preferred Banking via mobile.
Scan QR code and open an account via mobile now
Opening a bank account online is that easy.
Open a bank account online now with Hang Seng Personal Banking mobile app if you are:
Please note you are not eligible if you are only holding a Hang Seng credit card.
For a full list of Mobile Account Opening eligibility requirements, please refer to the FAQs tab below.
You can also activate your investment accounts via Hang Seng Personal Banking mobile app.
Prestige Banking takes care of your needs. Our team of experts is always here to help you formulate comprehensive investment and protection solutions. You can also enjoy an array of fabulous rewards and benefits especially selected for you.
Preferred Banking is a fee-waived integrated account with a wide range of banking services. You can enjoy an array of incredible offer.
Prestige Banking
Preferred Banking
Total relationship balance[1]
HKD1,000,000
Not required
Below balance fee
HKD40 per month[2]
Waived
You are eligible for Mobile Account Opening if you fulfil all of the below criteria:
If you are new to Hang Seng, and
If you are already banking with us, and
You can follow these steps to complete mobile account opening process.
If you are new to Hang Seng:
If you are already banking with us:
Preferred Banking account does not have any Total Relationship Balance[1] requirement, it is fee-waived and the account holders will not be charged for below balance fee. If you open a Prestige Banking account, you will need to make sure your Total Relationship Balance for the previous month is at HKD 1,000,000 or above[2]. Otherwise, you will be charged for below balance fee.
If you are new to us, you simply need to prepare to capture your HKID and take a selfie.
If you are already banking with us, you can log on to Personal e-Banking or mobile app to make sure your personal information in our record is correct and updated.
If you are eligible to open a bank account online via mobile phone, you can now open Prestige Banking account or Preferred Banking account (for savings and current accounts only) through Hang Seng Personal Banking mobile app. To open the joint account, please visit one of our branches.
It is free of charge.
You can update your personal details via Personal e-Banking.
You can log on to Hang Seng Personal Banking mobile app, select “Settings” > “My Profile” > “Update Personal Particulars” for the update, or you can log on to Personal e-Banking (Desktop version), select “Customer Services” > “Account Maintenance” > “Personal Particulars” to update your personal details.
The change of each item may require different processing time as stated when you make the change. You can open an account via mobile again once the process is completed.
If you close the window in the middle of the online account opening process via mobile, the information you have inputted will not be saved, and you will need to start over.
You will see an acknowledgement page after completing the Mobile Account Opening application, we will also notify you with SMS via mobile if the account is successfully opened. You can make deposits right away. We will send out the ATM card by mail within 5 working days from your successful account opening date.
If you are new to Hang Seng, full banking services (e.g. cash withdrawal from the account) will only be available after 3 working days.
You are just one step away. You will need to provide your specimen signature for record at one of our branches to complete your cheque book request. We will send you the cheque book by ordinary mail in 7 working days after you've complete this last step.
Your new account opened via mobile will adopt the signature of your existing account, and you should use this existing signature for issuing a cheque as well. You can visit our branches anytime to check your existing signature or provide a new one.
We will send out the ATM card by mail within 5 working days from your successful account opening date.
After receiving the ATM card, if you have a Personal e-Banking account, you can log on to Hang Seng Personal Banking mobile app, select “Settings” > “Security-related” > “Reset Card PIN” to activate and confirm receipt of your ATM card, and set up your ATM card PIN, ATM card PIN will be effective immediately.
Alternatively, you can call our 24-hour hotline to activate your ATM card and apply for an ATM card PIN, we will send you the ATM card PIN by mail after you made the request.
Prestige Banking customer hotline: (852) 2998 9188
Preferred Banking customer hotline: (852) 2822 8228
You can activate Personal e-Banking right after successful online account opening via mobile. If you have exited the activation page, you can select "Register e-Banking" on the Personal e-Banking log on page of Hang Seng Bank website or Hang Seng Personal Banking mobile app after receiving your ATM card and ATM card PIN to activate your Personal e-Banking.
Your Hong Kong Identity Card photo and video, the information on your Hong Kong Identity Card, as well as your photo will be provided to our third-party service providers for the purpose of verifying your identity and personal information (which may include checking against our third-party service providers’ own data), and will be used, processed and kept by us and our third-party service providers according to the Personal Data (Privacy) Ordinance (CAP. 486) and the Notice to Customers and other Individuals relating to the Personal Data (Privacy) Ordinance (the “Notice”).
Your Hong Kong Identity Card photo and video, the information on your Hong Kong Identity Card, as well as your photo will be kept in the database of our third-party service providers for 2 days.
• Homepage > Featured quick links > "Mobile Account Opening"
• Main menu > "Mobile Account Opening"
• Main menu > Banking > "Prestige Banking" / "Preferred Banking" / "Payroll Services" > "Mobile Account Opening"
• Log on > "Open account now"