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Join Preferred Banking via Hang Seng Mobile App to enjoy up to $9,100 in rewards! Got Your Back, Every First Step!
You can now open or upgrade your bank accounts and activate your investment accounts easily with Hang Seng Mobile App!
To open your account, you'll need to be:
Hong Kong residents |
Mainland China residents |
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For the full eligibility requirements for mobile account opening / upgrade, please refer to the FAQs.
Download Hang Seng Mobile App via APK file
Prestige Banking takes care of your needs. Our team of experts is always here to help you formulate comprehensive investment and protection solutions. You can also enjoy an array of fabulous rewards and benefits especially selected for you.
Preferred Banking helps you kick start your wealth management journey effortlessly in one hub, without balance fee. Start saving and investing, and enjoy many exclusive offers. Simple and easy. That’s Preferred Banking.
With Family+ account, you can effectively organise your family finances, making it easier for you to manage your household budget. You have the flexibility to open up to 4 Family+ accounts to set aside money for different family members or financial goals. Being the account holder, you can easily manage all accounts directly at our bank. To qualify for opening a Family+ account, you must already hold a Preferred or Prestige Banking account.
Money Safe Account is an anti-fraud measure to keep your savings extra secure. Money in this account can’t be withdrawn or transferred digitally. To release your protected funds, you'll need to visit our branch for extra verification.
Prestige Banking
Preferred Banking
Total relationship balance[2]
HKD1,000,000
Not required
Below balance fee
HKD40 per month[3]
Waived
You can open or upgrade an account through Hang Seng Mobile App if you meet the eligibility requirements:
For new customers, you must be:
Hong Kong residents |
Mainland China residents |
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For existing customers, you can also use Hang Seng Mobile App to upgrade your accounts, however, please make sure your residential address in our bank record is a Hong Kong address.
Please note, this service is not available if you:
Please make an appointment online to visit any of our branches to open or upgrade an account.
Preferred Banking account, Family+ account and Money Safe account don't have any Total Relationship Balance[2] requirement, so the account holders won't be charged for below balance fee. If you open a Prestige Banking account, you'll need to make sure your Total Relationship Balance for the previous month is at HKD1,000,000 or above[3]. Otherwise, you'll be charged for below balance fee.
The documents you'll need depend on your customer type. Please have the following document ready before you begin:
Hong Kong residents |
Mainland China residents |
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If you are eligible to open or upgrade a bank account via mobile, you can now open or upgrade to Prestige Banking account or Preferred Banking account (for savings and current accounts only) through Hang Seng Personal Banking mobile app. To open or upgrade joint account, please visit one of our branches.
If you close the application during the Mobile Account Opening / Upgrade process, any information you've entered will not be saved and you will need to start over.
We'll send you a confirmation SMS once your account is successfully opened.
After you receive the confirmation SMS:
You are just one step away. You will need to provide your specimen signature for record at one of our branches to complete your cheque book request. We will send you the cheque book by ordinary mail in 7 working days after you've complete this last step.
Your new account opened or upgraded via mobile will adopt the signature of your existing account, and you should use this existing signature for issuing a cheque as well. You can visit our branches anytime to check your existing signature or provide a new one.
We'll send out the ATM card by mail within 5 working days from the date of your successful account opening or upgrade. (Not applicable to Family+ account and Money Safe account)
After receiving the ATM card, if you have a Personal e-Banking account, you can log on to Hang Seng Mobile App, choose "Settings & Security" > "Card" > "Reset Card PIN" to activate and confirm receipt of your ATM card, and set up your ATM card PIN, ATM card PIN will be effective immediately.
Alternatively, you can call our 24-hour hotline to activate your ATM card and apply for an ATM card PIN, we'll send you the ATM card PIN by mail after you made the request.
Prestige Banking customer hotline: (852) 2998 9188
Preferred Banking customer hotline: (852) 2822 8228
If you're upgrading your existing Integrated Account or Preferred Banking account to Preferred or Prestige Banking, you can insert new ATM card to ATM machine and input your existing ATM card PIN to activate the new ATM card. The existing ATM card will be obsoleted once the new ATM card is activated.
You can activate Personal e-Banking right after successful online account opening via mobile. If you have exited the activation page, you can visit Personal e-Banking log on page of Hang Seng Bank website or Hang Seng Personal Banking mobile app after receiving your ATM card and ATM card PIN to activate your Personal e-Banking.