Skip to main content

We use cookies to give you the best possible experience on our website. By continuing to browse this site, you give consent for cookies to be used. For more details, please read our Online Terms & Conditions, Privacy Policy, Cookies Policy and Personal Information Collection Statement.

Personal e-Banking
Personal Stock Trading
Business e-Banking
Hang Seng HSBCnet
System Maintenance Schedule Register e-Banking

Search by category

    Cancel

    Popular searches

    Here are our search suggestions

    Mobile Account Opening

    Terms and Conditions apply.

    A brand new account opening experience with your mobile

    Scan QR code to open an account online at Hang Seng Personal Banking mobile app

    Scan QR code and open an account via mobile now   

    Opening a bank account online is that easy.
    Open a bank account online now with Hang Seng Personal Banking mobile app if you are:

    • Aged over 18 and under 65 with an adult HKID Card

    Please note you are not eligible if you are only holding a Hang Seng credit card.

    For a full list of Mobile Account Opening eligibility requirements, please refer to the FAQs tab below.

    You can also activate your investment accounts via Hang Seng Personal Banking mobile app.

    Get started
    Get started

    Learn more

    Account type

    You can open the following bank accounts online via your mobile

    Prestige Banking

    Prestige Banking takes care of your needs. Our team of experts is always here to help you formulate comprehensive investment and protection solutions. You can also enjoy an array of fabulous rewards and benefits especially selected for you.

    Preferred Banking

    Preferred Banking is a fee-waived integrated account with a wide range of banking services. You can enjoy an array of incredible offer.

    Prestige Banking

    Preferred Banking

    Total relationship balance[1]

    HKD1,000,000

    Not required

    Below balance fee

    HKD40 per month[2]

    Waived

    View details

    New to Hang Seng?

    Step 1 / 6
    Download and open Hang Seng Personal Banking mobile app, then select "Mobile Account Opening" under Featured quick links at the homepage[3]

    Already banking with us?

    Step 1 / 4
    Download and log on to Hang Seng Personal Banking mobile app, select “Account Services” from main menu and then click “Open / Upgrade an Account”
    Hang Seng Personal Banking mobile app

    Manage your wealth anytime with mobile banking

    Download Hang Seng Personal Banking Mobile App

    FAQs

    Popular questions

    You are eligible for Mobile Account Opening if you fulfil all of the below criteria:
    If you are new to Hang Seng, and

    • Do not hold any Hang Seng Bank accounts, for example:
      • Savings / Current Account (including passbook and statement savings accounts)
      • Integrated Account
      • Credit Card
      • Business Account
      • Joint-named Account
      • Mortgage Account
      • Safe Deposit Box Services
    • Aged 18-64 years old
    • Holding HKID and is a Hong Kong tax resident
    • Residing and currently located in Hong Kong
    • Not a US citizen or tax resident


    If you are already banking with us, and

    • Hold at least 1 Hang Seng sole-named Savings / Current Account, joint Savings / Current Account or sole-named Integrated Account (excluding Prestige Banking)
    • Aged 18-64 years old
    • Residing and currently located in Hong Kong

    You can follow these steps to complete mobile account opening process.

    If you are new to Hang Seng:

    1. Download and open Hang Seng Personal Banking mobile app, then select "Mobile Account Opening" under Featured quick links at the homepage[3]
    2. To verify your identity, capture your HKID
    3. Take a selfie
    4. Fill in your personal details needed for Mobile Account Opening
    5. Register for payroll service and apply for credit card
    6. Your account is opened, you can activate Personal e-Banking right after

    If you are already banking with us:

    1. Download and log on to Hang Seng Personal Banking mobile app, select “Account Services” from main menu and then click “Open / Upgrade an Account”
    2. Select the type of account you would like to open
    3. Confirm your information
    4. Your account is opened, you can enjoy full banking services now

    Preferred Banking account does not have any Total Relationship Balance[1] requirement, it is fee-waived and the account holders will not be charged for below balance fee. If you open a Prestige Banking account, you will need to make sure your Total Relationship Balance for the previous month is at HKD 1,000,000 or above[2]. Otherwise, you will be charged for below balance fee.

    If you are new to us, you simply need to prepare to capture your HKID and take a selfie.

    If you are already banking with us, you can log on to Personal e-Banking or mobile app to make sure your personal information in our record is correct and updated.

    Application

    If you are eligible to open a bank account online via mobile phone, you can now open Prestige Banking account or Preferred Banking account (for savings and current accounts only) through Hang Seng Personal Banking mobile app. To open the joint account, please visit one of our branches.

    It is free of charge.

    You can update your personal details via Personal e-Banking.

    You can log on to Hang Seng Personal Banking mobile app, select “Settings” “My Profile” “Update Personal Particulars” for the update, or you can log on to Personal e-Banking (Desktop version), select “Customer Services” “Account Maintenance” “Personal Particulars” to update your personal details.

    The change of each item may require different processing time as stated when you make the change. You can open an account via mobile again once the process is completed.

    If you close the window in the middle of the online account opening process via mobile, the information you have inputted will not be saved, and you will need to start over.

    You will see an acknowledgement page after completing the Mobile Account Opening application, we will also notify you with SMS via mobile if the account is successfully opened. You can make deposits right away. We will send out the ATM card by mail within 5 working days from your successful account opening date.

    If you are new to Hang Seng, full banking services (e.g. cash withdrawal from the account) will only be available after 3 working days.

    Account management

    You are just one step away. You will need to provide your specimen signature for record at one of our branches to complete your cheque book request. We will send you the cheque book by ordinary mail in 7 working days after you've complete this last step.

    Your new account opened via mobile will adopt the signature of your existing account, and you should use this existing signature for issuing a cheque as well. You can visit our branches anytime to check your existing signature or provide a new one.

    We will send out the ATM card by mail within 5 working days from your successful account opening date.

    After receiving the ATM card, if you have a Personal e-Banking account, you can log on to Hang Seng Personal Banking mobile app, select “Settings” “Security-related” “Reset Card PIN” to activate and confirm receipt of your ATM card, and set up your ATM card PIN, ATM card PIN will be effective immediately.

    Alternatively, you can call our 24-hour hotline to activate your ATM card and apply for an ATM card PIN, we will send you the ATM card PIN by mail after you made the request.
    Prestige Banking customer hotline: (852) 2998 9188
    Preferred Banking customer hotline: (852) 2822 8228

    You can activate Personal e-Banking right after successful online account opening via mobile. If you have exited the activation page, you can select "Register e-Banking" on the Personal e-Banking log on page of Hang Seng Bank website or Hang Seng Personal Banking mobile app after receiving your ATM card and ATM card PIN to activate your Personal e-Banking.

    Security

    Your Hong Kong Identity Card photo and video, the information on your Hong Kong Identity Card, as well as your photo will be provided to our third-party service providers for the purpose of verifying your identity and personal information (which may include checking against our third-party service providers’ own data), and will be used, processed and kept by us and our third-party service providers according to the Personal Data (Privacy) Ordinance (CAP. 486) and the Notice to Customers and other Individuals relating to the Personal Data (Privacy) Ordinance (the “Notice”).

    Your Hong Kong Identity Card photo and video, the information on your Hong Kong Identity Card, as well as your photo will be kept in the database of our third-party service providers for 2 days.

    You may be interested in

    Link

    Useful information

    Footnote

    Remark(s)

    1. The Total Relationship Balance is the monthly aggregate balance of the daily average of all deposits, gold accounts, securities, investment funds, utilised overdraft facilities, credit card cash advances, outstanding balance of personal loans and the accumulated premiums paid for the designated life insurance plans distributed by Hang Seng as an agent as well as Hang Seng MPF balance for the customers. For sole-named Integrated Account holders, their other joint-named account(s) will also be included.
    2. Customers can enjoy monthly fee waiver for Prestige Banking if the Total Relationship Balance of previous month is at HKD1,000,000 or above. If the Total Relationship Balance of previous month is below HKD1,000,000 or HKD500,000, monthly fee for Prestige Banking of HKD40 or HKD340 will be applied respectively. If an auto-payroll service is set up through Prestige account, a monthly fee waiver will also be entitled with Total Relationship Balance of HKD500,000 or its equivalent.
      Please inform your employer to use your Prestige Banking account as your auto-payroll account. As a valid auto-payroll account, integrated account must have auto-payroll transactions for at least 2 months within the 3 months period prior to the monthly fee collection date. The monthly fee waiver is applicable to customers who have payroll transactions in HKD only. Please contact our branch staff for offer details and relevant terms and conditions. This offer is subject to change without further notice.
    3. You can select "Mobile Account Opening" on Hang Seng Personal Banking mobile app by one of the following methods. (Note: If you are our existing Personal e-Banking customers and have activated the Mobile Security Key on your mobile, you will only find "Mobile Account Opening" under Main menu > Banking > "Prestige Banking" / "Preferred Banking" / "Payroll Services" until you re-install the app.)

    • Homepage > Featured quick links > "Mobile Account Opening"
    • Main menu > "Mobile Account Opening"
    • Main menu > Banking > "Prestige Banking" / "Preferred Banking" / "Payroll Services" > "Mobile Account Opening"
    • Log on > "Open account now"

    Other point(s) to note

    1. The mobile app is free of charge, but normal banking and transaction charges may apply when you conduct transactions via the app. Please refer to the Bank's service charges for details. In addition, customers are responsible for any fees and charges which may be levied by relevant telecommunication service provider from time to time. For any queries on charges for internet access, please contact your mobile network service provider.
    2. The mobile app can be accessed via the network of any local or overseas telecommunications service provider. You can use a 2G, 3G, HSDPA, 4G or Wi-Fi service. However, you must have a mobile internet service plan and handset that can support Internet access. Access to the Internet may also involve set-up procedures on your handset for some fixed IP SIM cards. Please check with your telecommunication service provider for details and up-to-date instructions. The connection speed may vary for different telecommunication service providers, different data usage plans, and different geographical locations. If you experience a slow response when mobile web browsing or during data transmission, please check with your telecommunication service provider. Customers are responsible for any fees and charges which may be levied by relevant telecommunication service provider from time to time. For any queries on charges for internet access, please contact your telecommunication service provider.
    3. Android, Google Play and the Google Play logo are trademarks of Google LLC.
    4. Apple, the Apple logo, and iPhone are trademarks of Apple Inc., registered in the US and other countries. App Store is a service mark of Apple Inc.