Mobile Account Opening

Terms and Conditions apply.

Get ready for a brand new account opening experience

Scan QR code to visit Hang Seng Personal Banking mobile app

Scan QR code and open an account via mobile now   

Opening an account is that easy.

Open a bank account online now with Hang Seng Personal Banking mobile app if you are:

  • A Hong Kong permanent resident aged over 18 and under 65 residing in Hong Kong
  • A new customer who do not hold any Hang Seng Bank accounts or credits cards

For a full list of Mobile Account Opening eligibility requirements, please refer to the Eligibility tab below.

With just a few more details, you can apply for credit card and register for payroll service as well during Mobile Account Opening process. You can also activate your investment accounts via Hang Seng Personal Banking mobile app.

Learn more

Account type

You can open the following accounts online via your mobile

Prestige Banking

Join Prestige Banking to enjoy Total Relationship Balance Reward of up to HKD7,000 and other fabulous rewards. Promotion period from now till 30 June 2021. View offer details

Preferred Banking

New customers who join Preferred Banking with mobile and fulfil designated requirements can enjoy rewards up to $3,300. Promotion period from now till 30 June 2021. View offer details

Prestige Banking

Preferred Banking

Total relationship balance[1]

HKD1,000,000

Not required

Below balance fee

HKD40 per month[2]

Waived

View details

Am I eligible?

You can open a bank account online with your mobile phone only if you do not hold any of the following Hang Seng Bank accounts, including but not limited to:

  • Savings / Current Account (including passbook and statement savings account)
  • Integrated Account
  • Credit Card Account
  • Business Account
  • Joint-named Account
  • Mortgage Plan
  • Safe Deposit Box Services

The service is also only available if you fulfil all of the below criteria:

  • Aged over 18 and under 65
  • A permanent Hong Kong resident
  • Not a US citizen or tax resident
  • Residing in Hong Kong (with current residential and correspondence address(es) in Hong Kong)
  • Currently located in Hong Kong

Account opening service is also available at our branches. To better serve you, please make an appointment with one of our designated branches prior to your visit.

Any documents required?

Required document for bank account opening via mobile

  • Hong Kong Identity Card (2003 or 2018 version)

Mobile Account Opening general questions

If you are eligible to open a bank account online via mobile phone, you can now open Prestige Banking account or Preferred Banking account (for savings and current accounts only) through Hang Seng Personal Banking mobile app. To open the joint account, please visit one of our branches.
Some services require address proof and signature, for example cheque book request. If you need related products and services, please visit one of our branches after successful online account opening through Hang Seng Personal Banking mobile app.

You will see an acknowledgement page when you have completed mobile account opening process. If the account is successfully opened, we will also notify you with mobile SMS and you can make deposits right away. Full banking services will be available in 3 working days and you will also receive your ATM card in 6 working days.

Full banking services will be available in 3 working days from your successful online account opening date. You will also receive your ATM card in 6 working days from your successful online account opening date.
Some services require address proof and signature, for example cheque book request. If you need related products and services, please visit one of our branches.

You are just one step away. You will need to provide your specimen signature for record at one of our branches to complete your cheque book request. The Bank will send you the cheque book by ordinary mail in 7 working days after you've complete this last step.

You will receive your ATM card in 6 working days from your successful online account opening date. After receiving the ATM card, you can call our 24-hour hotline to apply for an ATM card PIN. We will send you the ATM card PIN by ordinary mail after you made the request.
Upon receipt of ATM card and ATM card PIN, you can activate your ATM card in the ATM.
Prestige Banking customer hotline: (852) 2998 9188
Preferred Banking customer hotline: (852) 2822 8228

You can activate Personal e-Banking right after successful online account opening via mobile. If you have exited the activation page, you can activate the ATM card at an ATM upon the receipt of your ATM card and ATM card PIN. Then select "Register e-Banking" on the Personal e-Banking log on page of Hang Seng Bank website or Hang Seng Personal Banking mobile app to activate your Personal e-Banking.

You can register for Faster Payment System (FPS) and make deposits right after successful mobile account opening. Full banking services will be available in 3 working days from your successful online account opening date.

If you closed the window in the middle of the online account opening process via mobile, the information you have inputted will not be saved. Please re-enter the mobile account opening page to go though the identify verification process and fill in your information again to complete the application.

Your Hong Kong Identity Card photo and video, the information on your Hong Kong Identity Card, as well as your photo will be provided to our third-party service providers for the purpose of verifying your identity and personal information (which may include checking against our third-party service providers’ own data), and will be used, processed and kept by us and our third-party service providers according to the Personal Data (Privacy) Ordinance (CAP. 486) and the Notice to Customers and other Individuals relating to the Personal Data (Privacy) Ordinance (the “Notice”).
Your Hong Kong Identity Card photo and video, the information on your Hong Kong Identity Card, as well as your photo will be kept in the database of our third-party service providers for 7 days.

Hang Seng Personal Banking mobile app

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Download Hang Seng Personal Banking Mobile App

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Useful information

Footnote

Remark(s)

  1. The Total Relationship Balance is the monthly aggregate balance of the daily average of all deposits, gold accounts, securities, investment funds, utilised overdraft facilities, credit card cash advances, outstanding balance of personal loans and the accumulated premiums paid for the designated life insurance plans distributed by Hang Seng as an agent as well as Hang Seng MPF balance for the customers. For sole-named Integrated Account holders, their other joint-named account(s) will also be included.
  2. Customers can enjoy monthly fee waiver for Prestige Banking if the Total Relationship Balance of previous month is at HKD1,000,000 or above. If the Total Relationship Balance of previous month is below HKD1,000,000 or HKD500,000, monthly fee for Prestige Banking of HKD40 or HKD340 will be applied respectively. If an auto-payroll service is set up through Prestige account, a monthly fee waiver will also be entitled with Total Relationship Balance of HKD500,000 or its equivalent.
    Please inform your employer to use your Prestige Banking account as your auto-payroll account. As a valid auto-payroll account, integrated account must have auto-payroll transactions for at least 2 months within the 3 months period prior to the monthly fee collection date. The monthly fee waiver is applicable to customers who have payroll transactions in HKD only. Please contact our branch staff for offer details and relevant terms and conditions. This offer is subject to change without further notice.
  3. You can select "Mobile Account Opening" on Hang Seng Personal Banking mobile app by one of the following methods. (Note: If you are our existing Personal e-Banking customers and have activated the Mobile Security Key on your mobile, you will only find "Mobile Account Opening" under Main menu > Banking > "Prestige Banking" / "Preferred Banking" / "Payroll Services" until you re-install the app.)

• Homepage > Featured quick links > "Mobile Account Opening"
• Main menu > "Mobile Account Opening"
• Main menu > Banking > "Prestige Banking" / "Preferred Banking" / "Payroll Services" > "Mobile Account Opening"
• Log on > "Open account now"

Other point(s) to note

  1. The mobile app is free of charge, but normal banking and transaction charges may apply when you conduct transactions via the app. Please refer to the Bank's service charges for details. In addition, customers are responsible for any fees and charges which may be levied by relevant telecommunication service provider from time to time. For any queries on charges for internet access, please contact your mobile network service provider.
  2. The mobile app can be accessed via the network of any local or overseas telecommunications service provider. You can use a 2G, 3G, HSDPA, 4G or Wi-Fi service. However, you must have a mobile internet service plan and handset that can support Internet access. Access to the Internet may also involve set-up procedures on your handset for some fixed IP SIM cards. Please check with your telecommunication service provider for details and up-to-date instructions. The connection speed may vary for different telecommunication service providers, different data usage plans, and different geographical locations. If you experience a slow response when mobile web browsing or during data transmission, please check with your telecommunication service provider. Customers are responsible for any fees and charges which may be levied by relevant telecommunication service provider from time to time. For any queries on charges for internet access, please contact your telecommunication service provider.
  3. Android, Google Play and the Google Play logo are trademarks of Google LLC.
  4. Apple, the Apple logo, and iPhone are trademarks of Apple Inc., registered in the US and other countries. App Store is a service mark of Apple Inc.