Mobile Account Opening

Terms and Conditions apply.

A brand new account opening experience with your mobile

Scan QR code to open an account online at Hang Seng Personal Banking mobile app

Scan QR code and open an account via mobile now   

Opening a bank account online is that easy.
Open a bank account online now with Hang Seng Personal Banking mobile app if you are:

  • Aged over 18 and under 65 with an adult HKID Card

Please note you are not eligible if you are:

  • Holding a Hang Seng Integrated Account
  • Only holding a Hang Seng credit card account

For a full list of Mobile Account Opening eligibility requirements, please refer to the FAQs tab below.
You can also activate your investment accounts via Hang Seng Personal Banking mobile app.

Learn more

Account type

You can open the following bank accounts online via your mobile

Prestige Banking

Prestige Banking takes care of your needs. Our team of experts is always here to help you formulate comprehensive investment and protection solutions. You can also enjoy an array of fabulous rewards and benefits especially selected for you.

Preferred Banking

Preferred Banking is a fee-waived integrated account with a wide range of banking services. You can enjoy an array of incredible offer.

Prestige Banking

Preferred Banking

Total relationship balance[1]

HKD1,000,000

Not required

Below balance fee

HKD40 per month[2]

Waived

View details

New to Hang Seng?

Step 1 / 6
Download and open Hang Seng Personal Banking mobile app, then select "Mobile Account Opening" under Featured quick links at the homepage[3]

Already banking with us?

Step 1 / 4
Download and log on to Hang Seng Personal Banking mobile app, select “Account Services” from main menu and then click “Open / Upgrade an Account”
Hang Seng Personal Banking mobile app

Manage your wealth anytime with mobile banking

Download Hang Seng Personal Banking Mobile App

FAQs

Common questions

You are eligible for Mobile Account Opening if you fulfil all of the below criteria:
If you are new to Hang Seng, and

  • Do not hold any Hang Seng Bank accounts, for example:
    • Savings / Current Account (including passbook and statement savings accounts)
    • Integrated Account
    • Credit Card Account
    • Business Account
    • Joint-named Account
    • Mortgage Plan
    • Safe Deposit Box Services
  • Aged over 18 and under 65 with an adult HKID Card
  • A permanent Hong Kong resident
  • Not a US citizen or tax resident
  • Residing in Hong Kong
  • Currently located in Hong Kong


If you are already banking with us, and

  • Hold at least one Hang Seng Bank account (including passbook and statement savings accounts)
  • Do not hold any Hang Seng Bank Integrated Accounts
  • Do not hold any standalone investment accounts (including Securities and Investment Fund accounts)
  • Aged over 18 and under 65
  • Residing in Hong Kong
  • Currently located in Hong Kong

You can follow these steps to complete mobile account opening process:
If you are new to Hang Seng,

  1. Download and open Hang Seng Personal Banking mobile app, then select "Mobile Account Opening" under Featured quick links at the homepage[3]
  2. To verify your identity, capture your HKID
  3. Take a selfie
  4. Fill in your personal details needed for Mobile Account Opening
  5. Register for payroll service and apply for credit card
  6. Your account is opened, you can activate Personal e-Banking right after
     

If you are already banking with us,

  1. Download and log on to Hang Seng Personal Banking mobile app, select “Account Services” from main menu and then click “Open / Upgrade an Account”
  2. Select the type of account you would like to open
  3. Confirm your information
  4. Your account is opened, you can enjoy full banking services now

If you are new to us, you need to prepare to capture your HKID and take a selfie.
If you are banking with us, you can log on to Personal e-Banking (Desktop version) to make sure your personal information in our record is correct and updated.

General questions

You are eligible for Mobile Account Opening if you fulfil all of the below criteria:
If you are new to Hang Seng, and

  • Do not hold any Hang Seng Bank accounts, for example:
    • Savings / Current Account (including passbook and statement savings accounts)
    • Integrated Account
    • Credit Card Account
    • Business Account
    • Joint-named Account
    • Mortgage Plan
    • Safe Deposit Box Services
  • Aged over 18 and under 65 with an adult HKID Card
  • A permanent Hong Kong resident
  • Not a US citizen or tax resident
  • Residing in Hong Kong
  • Currently located in Hong Kong


If you are already banking with us, and

  • Hold at least one Hang Seng Bank account (including passbook and statement savings accounts)
  • Do not hold any Hang Seng Bank Integrated Accounts
  • Do not hold any standalone investment accounts (including Securities and Investment Fund accounts)
  • Aged over 18 and under 65
  • Residing in Hong Kong
  • Currently located in Hong Kong

You can follow these steps to complete mobile account opening process:
If you are new to Hang Seng,

  1. Download and open Hang Seng Personal Banking mobile app, then select "Mobile Account Opening" under Featured quick links at the homepage[3]
  2. To verify your identity, capture your HKID
  3. Take a selfie
  4. Fill in your personal details needed for Mobile Account Opening
  5. Register for payroll service and apply for credit card
  6. Your account is opened, you can activate Personal e-Banking right after
     

If you are already banking with us,

  1. Download and log on to Hang Seng Personal Banking mobile app, select “Account Services” from main menu and then click “Open / Upgrade an Account”
  2. Select the type of account you would like to open
  3. Confirm your information
  4. Your account is opened, you can enjoy full banking services now

If you are eligible to open a bank account online via mobile phone, you can now open Prestige Banking account or Preferred Banking account (for savings and current accounts only) through Hang Seng Personal Banking mobile app. To open the joint account, please visit one of our branches.

If you open a Preferred Banking account, it is fee-waived. If you open a Prestige Banking account, you can enjoy monthly fee waiver if your Total Relationship Balance[1] of previous month is at HKD1,000,000 or above[2].

If you are new to us, you need to prepare to capture your HKID and take a selfie.
If you are banking with us, you can log on to Personal e-Banking (Desktop version) to make sure your personal information in our record is correct and updated.

You can update your personal details via Personal e-Banking (Desktop version) by following these steps:

  1. Log on to Personal e-Banking
  2. Select “Customer Services” from main menu
  3. Click “Personal Particulars” from “Account Maintenance”

The change of each item may require different processing time as stated when you make the change. You can open an account via mobile again once the process is completed.

If you close the window in the middle of the online account opening process via mobile, the information you have inputted will not be saved, and you will need to start over.

You will see an acknowledgement page when you have completed mobile account opening process. If the account is successfully opened, we will also notify you with mobile SMS and you can make deposits right away, you will also receive your ATM card in 6 working days.
If you are new to Hang Seng, full banking services, such as withdrawal out from the account, will only be available in 3 working days.

You are just one step away. You will need to provide your specimen signature for record at one of our branches to complete your cheque book request. We will send you the cheque book by ordinary mail in 7 working days after you've complete this last step.

Your new account opened via mobile will adopt the signature of your existing account, and you should use this existing signature for issuing a cheque as well. You can visit our branches anytime to check your existing signature or provide a new one.

You will receive your ATM card in 6 working days from your successful online account opening date. After receiving the ATM card, you can call our 24-hour hotline to apply for an ATM card PIN. We will send you the ATM card PIN by ordinary mail after you made the request.
Upon receipt of ATM card and ATM card PIN, you can activate your ATM card in the ATM.
Prestige Banking customer hotline: (852) 2998 9188
Preferred Banking customer hotline: (852) 2822 8228

You can activate Personal e-Banking right after successful online account opening via mobile. If you have exited the activation page, you can activate the ATM card at an ATM upon the receipt of your ATM card and ATM card PIN. Then select "Register e-Banking" on the Personal e-Banking log on page of Hang Seng Bank website or Hang Seng Personal Banking mobile app to activate your Personal e-Banking.

Your Hong Kong Identity Card photo and video, the information on your Hong Kong Identity Card, as well as your photo will be provided to our third-party service providers for the purpose of verifying your identity and personal information (which may include checking against our third-party service providers’ own data), and will be used, processed and kept by us and our third-party service providers according to the Personal Data (Privacy) Ordinance (CAP. 486) and the Notice to Customers and other Individuals relating to the Personal Data (Privacy) Ordinance (the “Notice”).
Your Hong Kong Identity Card photo and video, the information on your Hong Kong Identity Card, as well as your photo will be kept in the database of our third-party service providers for 2 days.

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Useful information

Footnote

Remark(s)

  1. The Total Relationship Balance is the monthly aggregate balance of the daily average of all deposits, gold accounts, securities, investment funds, utilised overdraft facilities, credit card cash advances, outstanding balance of personal loans and the accumulated premiums paid for the designated life insurance plans distributed by Hang Seng as an agent as well as Hang Seng MPF balance for the customers. For sole-named Integrated Account holders, their other joint-named account(s) will also be included.
  2. Customers can enjoy monthly fee waiver for Prestige Banking if the Total Relationship Balance of previous month is at HKD1,000,000 or above. If the Total Relationship Balance of previous month is below HKD1,000,000 or HKD500,000, monthly fee for Prestige Banking of HKD40 or HKD340 will be applied respectively. If an auto-payroll service is set up through Prestige account, a monthly fee waiver will also be entitled with Total Relationship Balance of HKD500,000 or its equivalent.
    Please inform your employer to use your Prestige Banking account as your auto-payroll account. As a valid auto-payroll account, integrated account must have auto-payroll transactions for at least 2 months within the 3 months period prior to the monthly fee collection date. The monthly fee waiver is applicable to customers who have payroll transactions in HKD only. Please contact our branch staff for offer details and relevant terms and conditions. This offer is subject to change without further notice.
  3. You can select "Mobile Account Opening" on Hang Seng Personal Banking mobile app by one of the following methods. (Note: If you are our existing Personal e-Banking customers and have activated the Mobile Security Key on your mobile, you will only find "Mobile Account Opening" under Main menu > Banking > "Prestige Banking" / "Preferred Banking" / "Payroll Services" until you re-install the app.)

• Homepage > Featured quick links > "Mobile Account Opening"
• Main menu > "Mobile Account Opening"
• Main menu > Banking > "Prestige Banking" / "Preferred Banking" / "Payroll Services" > "Mobile Account Opening"
• Log on > "Open account now"

Other point(s) to note

  1. The mobile app is free of charge, but normal banking and transaction charges may apply when you conduct transactions via the app. Please refer to the Bank's service charges for details. In addition, customers are responsible for any fees and charges which may be levied by relevant telecommunication service provider from time to time. For any queries on charges for internet access, please contact your mobile network service provider.
  2. The mobile app can be accessed via the network of any local or overseas telecommunications service provider. You can use a 2G, 3G, HSDPA, 4G or Wi-Fi service. However, you must have a mobile internet service plan and handset that can support Internet access. Access to the Internet may also involve set-up procedures on your handset for some fixed IP SIM cards. Please check with your telecommunication service provider for details and up-to-date instructions. The connection speed may vary for different telecommunication service providers, different data usage plans, and different geographical locations. If you experience a slow response when mobile web browsing or during data transmission, please check with your telecommunication service provider. Customers are responsible for any fees and charges which may be levied by relevant telecommunication service provider from time to time. For any queries on charges for internet access, please contact your telecommunication service provider.
  3. Android, Google Play and the Google Play logo are trademarks of Google LLC.
  4. Apple, the Apple logo, and iPhone are trademarks of Apple Inc., registered in the US and other countries. App Store is a service mark of Apple Inc.