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Join Preferred Banking via Hang Seng Mobile App to enjoy rewards of value up to HK$5,650.
Scan QR code to open or upgrade an account via mobile now
Opening or upgrading a bank account online is that easy.
If you are aged 18 or above and residing in Hong Kong, you can open or upgrade an account now with Hang Seng Personal Banking mobile app[1].
For the complete list of Mobile Account Opening / Upgrade eligibility requirements, please refer to the FAQs tab below.
You can also activate your investment accounts via Hang Seng Personal Banking mobile app.
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Prestige Banking
Preferred Banking
Total relationship balance[2]
HKD1,000,000
Not required
Below balance fee
HKD40 per month[3]
Waived
You are eligible for Mobile Account Opening / Upgrade if you are aged 18 or above and residing in Hong Kong.
Both new and existing customers can open or upgrade an account via mobile. Please note this service is not available to customers who:
Such customers can make an appointment online to open or upgrade account in any of our branches.
You can follow these steps to complete Mobile Account Opening / Upgrade process.
If you are new to Hang Seng:
If you are already banking with us:
You have successfully opened a new account and can enjoy full banking services right away.
If you are upgrading your existing Integrated Account or Preferred Banking account to Preferred or Prestige Banking, the application will be processed within 2 to 3 working days.
Preferred Banking account does not have any Total Relationship Balance[2] requirement, it is fee-waived and the account holders will not be charged for below balance fee. If you open a Prestige Banking account, you will need to make sure your Total Relationship Balance for the previous month is at HKD 1,000,000 or above[3]. Otherwise, you will be charged for below balance fee.
If you are new to us, you simply need to prepare to capture your HKID and take a selfie.
If you are already banking with us, you can log on to Personal e-Banking or mobile app to make sure your personal information in our record is correct and updated.
If you are eligible to open or upgrade a bank account via mobile, you can now open or upgrade to Prestige Banking account or Preferred Banking account (for savings and current accounts only) through Hang Seng Personal Banking mobile app. To open or upgrade joint account, please visit one of our branches.
If you close the application during the Mobile Account Opening / Upgrade process, any information you've entered will not be saved and you will need to start over.
You will see an acknowledgement page after completing the Mobile Account Opening / Upgrade application, we will also notify you with SMS via mobile if the account is successfully opened or upgraded. You can make deposits right away. If you are new to Hang Seng, full banking services (e.g. cash withdrawal from the account) will only be available after 3 working days.
If you are upgrading your existing Integrated Account or Preferred Banking account to Preferred or Prestige Banking, the application will be processed within 2 to 3 working days.
You are just one step away. You will need to provide your specimen signature for record at one of our branches to complete your cheque book request. We will send you the cheque book by ordinary mail in 7 working days after you've complete this last step.
Your new account opened or upgraded via mobile will adopt the signature of your existing account, and you should use this existing signature for issuing a cheque as well. You can visit our branches anytime to check your existing signature or provide a new one.
We will send out the ATM card by mail within 5 working days from your successful account opening or upgrade date.
After receiving the ATM card, if you have a Personal e-Banking account, you can log on to Hang Seng Personal Banking mobile app, select “Settings” > “Card” > “Reset Card PIN” to activate and confirm receipt of your ATM card, and set up your ATM card PIN, ATM card PIN will be effective immediately.
Alternatively, you can call our 24-hour hotline to activate your ATM card and apply for an ATM card PIN, we will send you the ATM card PIN by mail after you made the request.
Prestige Banking customer hotline: (852) 2998 9188
Preferred Banking customer hotline: (852) 2822 8228
If you are upgrading your existing Integrated Account or Preferred Banking account to Preferred or Prestige Banking, you can insert new ATM card to ATM machine and input your existing ATM card PIN to activate the new ATM card. The existing ATM card will be obsoleted once the new ATM card is activated.
You can activate Personal e-Banking right after successful online account opening via mobile. If you have exited the activation page, you can visit Personal e-Banking log on page of Hang Seng Bank website or Hang Seng Personal Banking mobile app after receiving your ATM card and ATM card PIN to activate your Personal e-Banking.
Your Hong Kong Identity Card photo and video, the information on your Hong Kong Identity Card, as well as your photo will be provided to our third-party service providers for the purpose of verifying your identity and personal information (which may include checking against our third-party service providers’ own data), and will be used, processed and kept by us and our third-party service providers according to the Personal Data (Privacy) Ordinance (CAP. 486) and the Notice to Customers and other Individuals relating to the Personal Data (Privacy) Ordinance (the “Notice”).
Your Hong Kong Identity Card photo and video, the information on your Hong Kong Identity Card, as well as your photo will be kept in the database of our third-party service providers for 2 days.