To provide you with better online protection, Hang Seng Bank has implemented efficient security measures. Two-factor authentication has been introduced for Personal e-Banking, Business e-Banking and Hang Seng HSBCnet. Please click below to find out more.
On top of your User Name, you will need your First Password and three random characters from your Second Password to log on Personal e-Banking. The dual-password authentication reduces the chance that hackers or attackers capture your Second Password in full.
If you have a Security Device, you may choose to log on with your First Password and the Security Code generated by the Security Device.
The Security Device protects your information and transactions in Personal e-Banking with two-factor Authentication. This small and portable device can generate one-time Security Codes for verification purposes when you perform the designated transactions.
Alternatively, you can use Mobile Security Key which is a digital version of Security Device within the Hang Seng Personal Banking mobile app. Please click here to find out more about Mobile Security Key.
To meet the Hong Kong Monetary Authority guidelines on internet banking security, you will receive a mandatory SMS notification when you have completed the following transaction in Personal e-Banking:
Transfers to non-registered 3rd-party accounts
Bill payment to payee under “e-merchants” category
Raise transfer limit
Register new payee
To conduct the above transactions, you must have your mobile number registered in our record. Please note such SMS message will not be forwarded even if you have subscribed to an 'SMS Forwarding' service provided by telecommunications service providers in Hong Kong.
To review and update your registered mobile number, please visit “Customer Services > Account Maintenance > Personal Particulars” after logging in to Personal e-Banking.
If you want to make bill payments to payees under the category of Banking and Credit Card Services, Brokers, Other Financial Institutions and Sports and Leisure, you will require pre-registration at branches.
You will notice the URL address begins with “https” when you have established a secure session with Hang Seng Personal e-Banking. Most desktop browsers will display “HANG SENG BANK LTD” either on the URL address bar or near the top of the browser to indicate you are accessing genuine Personal e-Banking service.
If a session is unattended / inactive for a certain period, it will be terminated automatically to prevent unauthorised access to your bank account.
Hang Seng Bank wishes to remind customers to remain vigilant in safeguarding their banking credentials such as Credit Card number, One-Time Password (OTP) during the online payments and other sensitive account information and not to disclose any such information to third parties. We attach great importance to the security of our online credit card payment service. For enquiries, please contact our 24-hour Customer Service Hotline on the back of Credit Card.
Service Suspension at Hang Seng Bank Branches
The following Hang Seng branch outlets are temporarily closed for service until further notice.
Customers can visit other branches, use e-Banking, mobile banking apps or phone banking hotline (personal customers: 2822 0228 / commercial customers: 2198 8000) for banking services. We apologize for any inconvenience caused.