e-Services > Virtual Assistant H A R O

Virtual Assistant H A R O - Hang Seng Bank


Hang Seng Virtual Assistant H A R O is a chatbot possesses Artificial Intelligence and Natural Language Processing ability. It is capable of addressing customers’ enquiries for selected banking services, account enquiry, transfer and bill payment services and foreign exchange service^*# 24x7. Hassle free in settling your bills and transfer requests. 

Other than Hang Seng website and Personal Banking Application, you can also register H A R O WhatsApp+ now. An alternative channel facilitates a small chat to enjoy big banking services.

Communicate on WhatsApp+

H A R O WhatsApp offers latest Market Outlook Updates for you to stay with the market trend.

H A R O WhatsApp locates the nearest ATMs and branches for you, saving your precious time.

Chatbot Hang Seng virtual assistant H A R O, a Chatbot empowered with artificial intelligence (AI) to address banking services enquiries round the clock, enhance customer experience in different aspects of banking services. Try now in Hang Seng website or Hang Seng Personal Banking Application.
Natural Language Processing (NLP) H A R O possesses Natural Language Processing (NLP) ability to understand questions in Cantonese, English and even a combination of them.
Understand your preferences H A R O provides you with the general information of various products and services at a glance, based on your preferences.
Instant calculation# H A R O supports instant calculation for Mortgage and Personal Loan to facilitate your financial planning.
Visualize your Account Balance H A R O transforms your Credit Card and Integrated Account balance into diagram and allows you to set up account balance reminder. It helps you to have a full picture on your account.
Conversational Transfer, Bill Payment and Credit Card Repayment and Foreign Exchange

H A R O supports Faster Payment System, which provides a small-value transfer among the banks locally;

H A R O Payment helps you pay Utilities, Water Supplies Department, and Inland Revenue Department bills easily;

H A R O Repayment lets you pay the credit card bills.

H A R O Foreign Exchange lets you exchange foreign currency.

To borrow or not to borrow? Borrow only if you can repay!