e-Services > Virtual Assistant H A R O

Virtual Assistant H A R O - Hang Seng Bank


Hang Seng Virtual Assistant H A R O is a chatbot possesses Artificial Intelligence (AI) and Natural Language Processing abilities. It is capable of addressing general banking information and performing account enquiries with supports of certain transaction services^* 24x7, offering you a safe and hassle free experience in settling bills, transfer and foreign exchange requests. 


To chat with H A R O, you may visit Hang Seng website, Personal Banking Application or register H A R O on WhatsApp+ now to enjoy a wide range of banking services with just a simple conversation!

Chat on WhatsApp+

H A R O WhatsApp offers timely FX and Market Outlook Updates, so you can keep up with the market trend.

The WhatsApp Live Location Sharing function also allows you to locate the nearest branches and ATMs to save your precious time.

Chatbot Hang Seng virtual assistant H A R O, a chatbot empowered with artificial intelligence (AI) to address banking services enquiries round the clock, enhance your experience in different aspects of banking services. Try now in Hang Seng website, on Hang Seng Personal Banking Application or WhatsApp.
Natural Language Processing (NLP) H A R O possesses Natural Language Processing (NLP) ability to understand questions in Cantonese, English and even a combination of them.
Understand your preferences H A R O provides you with the general information of various products and services at a glance, based on your preferences.
Instant calculation# H A R O supports instant calculation for Mortgage and Personal Loan to facilitate your financial planning.
Visualize your Account Balance H A R O transforms your Credit Card and Integrated Account balance into diagram and allows you to set up account balance reminder. It helps you to have a full picture on your account.
Conversational Transfer, Bill Payment and Credit Card Repayment and Foreign Exchange^*

H A R O supports Faster Payment System, which provides a small-value transfer among the banks locally;

H A R O Payment helps you pay Utilities, Water Supplies Department, and Inland Revenue Department bills easily;

H A R O Repayment allows you to settle credit card bills.

H A R O Foreign Exchange enables you to exchange foreign currencies.

To borrow or not to borrow? Borrow only if you can repay!