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Hang Seng HSBCnet
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    System Maintenance

    System Maintenance Schedule

    We're committed to enhancing our services, so we regularly update and maintain our banking systems.

    During these times, some services might be temporarily unavailable. We apologise for any inconvenience caused.

    Digital Channels

    Hang Seng Mobile App, Personal e-Banking, Hang Seng Bank Website and Invest Express mobile app

    Non-Regular Schedule
    Date Service Downtime Affected Services Online Channels

    18 Jul 2025 (Fri)

    About 20 minutes between 11:00 p.m. to 12:00 a.m.
    • Open Banking service
      • Set up new consent to obtain other banks account information
    • Hang Seng Mobile App

    19 Jul 2025 (Sat)

    00:00 a.m. - 04:00 a.m.
    • General Insurance application
      • Travelsure Protection Plan
    • Hang Seng Mobile App
    • Personal e-Banking
    • Hang Seng Website
    20 Jul 2025 (Sun)

    00:00 a.m. to 02:30 a.m.

    Payment Connect
    • Hang Seng Mobile App
    • Personal e-Banking
    00:00 a.m. to 10:00 a.m.
    • SimplyFund
    • Investment Fund
    • Monthly Investment Plan for Funds
    • Capital Protected Investment Deposit
    • Equity Linked Investment
      • My Portfolio
    • MaxiInterest Investment Deposit
      • Order and Holdings Enquiry
    • Investor Protection Assessment
    • Investment Cart

    01:00 a.m. - 04:30 a.m.
    • Direct Debit Authorisation Services (View, set up and manage instruction)
    • Link other bank's account via "Pull Money”

    02:30 a.m. to 06:00 a.m.

    Global Money+

    02:30 a.m. to 07:30 a.m.
    • FPS service
      • Receive or transfer via FPS
      • Register or manage FPS
      • Register an FPS Proxy ID payee
      • Transfer to Hang Seng via "Pull Money"
      • Pay with FPS x PromptPay QR Payment
      • e-CNY wallet top-up
      • Payment Connect

    02:30 a.m. to 08:30 a.m.
    • FPS services
      • Pay with FPS x PromptPay QR Payment

    03:00 a.m. to 04:30 a.m.

    Personal e-Banking Services

    04:30 a.m. to 05:00 a.m.

    MPF Services

    04:30 a.m. to 06:00 a.m.

    Private Banking Services

    19 Jul 2025 (Sat) to 20 Jul 2025 (Sun)

    Sat 10:30 p.m. to Sun 06:00 a.m.  

    Mobile Account Opening
    • Hang Seng Mobile App

    20 Jul 2025 (Sun)

    07:00 a.m.  – 11:00 a.m.
    Regular Schedule
    Date Service Downtime Affected Services Online Channels
    Monday to Friday About 5 mins between 9:00 p.m. and 9:30 p.m. Personal e-Banking Services
    • Hang Seng Mobile App
    • Personal e-Banking
    Tuesday to Sunday About 3 mins between 12:00 a.m. and 3:00 a.m.
    Saturday About 5 mins between 6:00 p.m. and 6:30 p.m.
    Sunday 3:00 a.m. to 3:30 a.m.
    2:30 a.m. to 6:00 a.m.
    • Mobile Account Opening
    • Open / Upgrade an Account
    • Hang Seng Mobile App
    2:30 a.m. to 6:30 a.m. Hang Seng Website Services
    • Hang Seng Website
    3:00 a.m. to 6:00 a.m. the next day Time Deposit Enquiry
    • Hang Seng Mobile App
    • Personal e-Banking
    8:00 a.m. to 8:00 p.m.
    • Substitute Form W-8BEN Submission
    • Agreement for United States market information display services Submission
    • Invest Express mobile app
    Monday to Friday 8:30 p.m. to 9:00 p.m.
    • Securities Trading (Share Margin / Trading Limit Accounts)
    • Investment Funds Trading
    • IPO Services
    • Hang Seng Mobile App
    • Personal e-Banking
    Saturday 5:45 p.m. to 6:15 p.m.
    Saturday to Sunday 8:00 p.m. to 12:00 noon the next day
    • FX And Precious Metal Margin Trading Services
    • FX2 - FX and Precious Metal Trading Services
    • Hang Seng Mobile App
    • Personal e-Banking
    Friday 12:00 a.m. to 2:00 a.m.
    • General Insurance application:
      • Travelsure Protection Plan
      • Studysure Protection Plan
      • Personal Accident Insurance Plan
      • Home Care Plus Home Insurance Plan
      • Domestic Helper Insurance Plan
      • Part-time Domestic Helper Insurance Plan
    • Hang Seng Mobile App
    • Personal e-Banking
    • Hang Seng Website
    Tuesday to Sunday 5:20 a.m. to 5:30 a.m. Travelsure Protection application
    • Hang Seng Mobile App
    • Personal e-Banking
    Sunday 12:00 a.m. to 6:00 a.m.
    Tuesday to Sunday About 3 mins between 12:00 a.m. and 4:30 a.m.
    • Invest Express Services

     
    • Invest Express mobile app
    About 3 mins between 5:25 a.m. and 5:30 a.m.
    1st & 2nd Sunday of each month 1:00 a.m. to 7:00 a.m.

     
    • Update Personal Particulars
      • Update invalid mobile number or email address
    • Hang Seng Mobile App
    • Personal e-Banking

    Mobile Account Opening
    • Hang Seng Mobile App

    Everyday[1]

    Few minutes during 11:30 p.m. to 11:35 p.m.
    • Passbook savings account
      • Transaction history enquiry
      • Foreign exchange
      • FX transfers to other Hang Seng accounts
      • Check instruction status
    • Hang Seng Mobile App
    • Personal e-Banking

    Saturday[2]

    		 6:00 p.m. to 5:30 a.m. the next day

    Business e-Banking

    Non-Regular Schedule
    Date Service Downtime Affected Services
    13 Jul 2025 (Sun) 02:00 a.m. to 04:00 a.m. Bill Payment
    Regular Schedule
    Date Service Downtime Affected Services
    Monday to Friday 9:00 p.m. to 9:30 p.m.
    (5 minutes)    		 Business e-Banking Services
    Saturday 12:00 a.m. to 8:00 a.m.
    Sunday 12:00 a.m. to 8:00 a.m.
    Monday to Friday 8:30 p.m. to 9:00 p.m.
    (30 minutes)    		 Investment Funds Trading
    Saturday 5:45 p.m. to 6:15 p.m.
    (30 minutes)
    Sunday 12:00 a.m. to 12:00 noon Securities and Investment Funds - Profit and Loss Calculation
    Sunday 12:00 a.m. to 6:00 a.m. e-Cheque Services

    Hang Seng HSBCnet

    Non-Regular Schedule
    Date Service Downtime
    Nil
    Regular Schedule
    Date Service Downtime
    Sunday 12:00 a.m. to 6:00 a.m.

    Self Service Terminals

    Non-Regular Schedule
    Date Time Service Not Available
    From To
    29 Jun 2025 (Sun) 2:30 a.m. 6:30 a.m.
    • Automated Teller Machine
    • Foreign Currency ATM
    • Multifunction Automated Teller Machine
    • Cash Deposit Machine
    • Cheque Deposit Machine
    (about 30 minutes)
    30 Jun 2025 (Mon) 2:30 a.m. 6:30 a.m.
    • Automated Teller Machine
    • Foreign Currency ATM
    • Multifunction Automated Teller Machine
    • Cash Deposit Machine
    • Cheque Deposit Machine
    (about 30 minutes)
    6 Jul 2025 (Sun) 2:30 a.m. 6:30 a.m.
    • Automated Teller Machine
    • Foreign Currency ATM
    • Multifunction Automated Teller Machine
    • Cash Deposit Machine
    • Cheque Deposit Machine
    (about 30 minutes)
    7 Jul 2025 (Mon) 2:30 a.m. 6:30 a.m.
    • Automated Teller Machine
    • Foreign Currency ATM
    • Multifunction Automated Teller Machine
    • Cash Deposit Machine
    • Cheque Deposit Machine
    (about 30 minutes)
    13 Jul 2025 (Sun) 1:30 a.m. 7:00 a.m.
    • Automated Teller Machine
    • Foreign Currency ATM
    • Multifunction Automated Teller Machine
    • Cash Deposit Machine
    • Cheque Deposit Machine
    (about 30 minutes)
    20 Jul 2025 (Sun) 2:30 a.m. 6:30 a.m.
    • Automated Teller Machine
    • Foreign Currency ATM
    • Multifunction Automated Teller Machine
    • Cash Deposit Machine
    • Cheque Deposit Machine
    (about 30 minutes)
    21 Jul 2025 (Mon) 2:30 a.m. 6:30 a.m.
    • Automated Teller Machine
    • Foreign Currency ATM
    • Multifunction Automated Teller Machine
    • Cash Deposit Machine
    • Cheque Deposit Machine
    (about 30 minutes)
    Regular Schedule
    Date Time Service Not Available
    From To
    Monday to Sunday
    		 3:00 a.m.
    		 6:00 a.m.
    • Automated Teller Machine
    • Foreign Currency ATM
    • Multifunction Automated Teller Machine
    • Cash Deposit Machine
    • Cheque Deposit Machine
    System maintenance will be carried out in batches and will be completed within 2 hours.

    Footnote

    Other point(s) to note

    1. For non-regular maintenance schedule, please refer to the announcement posted on the home page of Hang Seng HSBCnet from time to time.

    Remarks

    1. If the last working day of each half-year period (i.e. 30 Jun and 31 Dec) is a Mon to Fri, the service will be suspended from 9:00 p.m. to 11:00 p.m., in addition to 11:30 p.m. to 11:35 p.m.
    2. Foreign exchange related transactions for passbook savings account are processed Mon to Sat. If a public holiday falls on Sat, the service will be suspended from 9:00 p.m. on the last processing day before the holiday to 5:30 a.m. the next day.