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    System Maintenance

    System Maintenance Schedule

    We're committed to enhancing our services, so we regularly update and maintain our banking systems.

    During these times, some services might be temporarily unavailable. We apologise for any inconvenience caused.

    Personal e-Banking services

    Hang Seng Mobile App, Personal e-Banking, Hang Seng Bank Website and Invest Express mobile app

    Non-Regular Schedule

    Date

    		 Service Downtime Affected Services Online Channels
      17 Oct 2026 (Sat)

    12:00 a.m. to 2:00 a.m.

    Mobile Account Opening
    • Hang Seng Mobile App

    8:00 a.m. to 3:30 p.m.
    • General Insurance application:
      • Personal Accident Insurance Plan
      • Home Care Plus Home Insurance Plan
      • Domestic Helper Insurance Plan
      • Part-time Domestic Helper Insurance Plan
    • Personal e-Banking
    • Hang Seng Website
    • Hang Seng Mobile App

    17 Oct 2026 to 18 Oct 2026 (Sat & Sun)

    4:00 p.m. to 4:00 p.m. the next day
    • MPF related Services
      • Latest eMPF Information
    • Personal e-Banking
    • Hang Seng Mobile App

    18 Oct 2026 (Sun)

    12:00 a.m. to 2:00 a.m.

    Insurance Services:

    • SteadyPay Guaranteed Annuity Insurance Plan
      • Change of beneficiary
      • Register / cancel insurance e-statement service
      • Personal particular
      • Change payment instruction
    • Hang Seng Mobile App

    12:00 a.m. to 2:00 a.m.

    Insurance Services:

    • eFamilyPro Life Insurance Plan
      • Change of beneficiary
      • Register / cancel insurance e-statement service
      • Personal particular
    • Personal e-Banking

    12:00 a.m. to 3:00 a.m.
    • Life Insurance application
      • QuickReward Endowment Life Insurance Plan
    • Hang Seng Website

    12:00 a.m. to 3:00 a.m.

    Mobile Account Opening
    • Hang Seng Mobile App

    1:00 a.m. to 3:00 a.m. and 6:00 a.m. to 7:00 a.m.
    • Update Personal Particulars
      • Update invalid mobile number or email address
    • Mobile Account Opening
    • Personal e-Banking
    • Hang Seng Mobile App 

     

    2:30 a.m. to 3:00 a.m.

    e-Statement / e-Advice
    • Personal e-Banking
    • Hang Seng Mobile App

    3:00 a.m. to 6:00 a.m.

    Personal e-Banking Services
    • Personal e-Banking
    • Hang Seng Mobile App
    • Invest Express mobile app
    1 Nov 2026 (Sun)

    12:00 a.m. to 3:30 a.m.

    Supplementary debit card application
    • Hang Seng Mobile App
    Regular Schedule
    Date Service Downtime Affected Services Online Channels
    Monday to Friday About 5 mins between 9:00 p.m. and 9:30 p.m.
    • Personal e-Banking Services
    • e-Passbook
    • Hang Seng Mobile App
    • Personal e-Banking
    Tuesday to Sunday About 3 mins between 12:00 a.m. and 3:00 a.m.
    Saturday About 5 mins between 6:00 p.m. and 6:30 p.m.
    Sunday 3:00 a.m. to 3:30 a.m.
    2:30 a.m. to 6:00 a.m.
    • Mobile Account Opening
    • Open / Upgrade an Account
    • Hang Seng Mobile App
    2:30 a.m. to 6:30 a.m. Hang Seng Website Services
    • Hang Seng Website
    3:00 a.m. to 6:00 a.m. the next day Time Deposit Enquiry
    • Hang Seng Mobile App
    • Personal e-Banking
    8:00 a.m. to 8:00 p.m.
    • Substitute Form W-8BEN Submission
    • Agreement for United States market information display services Submission
    • Invest Express mobile app
    Monday to Friday 8:30 p.m. to 9:00 p.m.
    • Securities Trading (Share Margin / Trading Limit Accounts)
    • Investment Funds Trading
    • IPO Services
    • Hang Seng Mobile App
    • Personal e-Banking
    Saturday 5:45 p.m. to 6:15 p.m.
    Saturday to Sunday 8:00 p.m. to 12:00 noon the next day
    • FX And Precious Metal Margin Trading Services
    • FX2 - FX and Precious Metal Trading Services
    • Hang Seng Mobile App
    • Personal e-Banking
    Friday 12:00 a.m. to 2:00 a.m.
    • General Insurance application:
      • Travelsure Protection Plan
      • Studysure Protection Plan
      • Personal Accident Insurance Plan
      • Home Care Plus Home Insurance Plan
      • Domestic Helper Insurance Plan
      • Part-time Domestic Helper Insurance Plan
    • Hang Seng Mobile App
    • Personal e-Banking
    • Hang Seng Website
    Tuesday to Sunday About 3 mins between 12:00 a.m. and 4:30 a.m.
    • Invest Express Services

     
    • Invest Express mobile app
    About 3 mins between 5:25 a.m. and 5:30 a.m.
    1st & 2nd Sunday of each month 1:00 a.m. to 7:00 a.m.

     
    • Update Personal Particulars
      • Update invalid mobile number or email address
    • Hang Seng Mobile App
    • Personal e-Banking

    Mobile Account Opening
    • Hang Seng Mobile App

    Everyday[1]

    Few minutes during 11:30 p.m. to 11:35 p.m.
    • e-Passbook
    • Passbook savings account
      • Transaction history enquiry
      • Foreign exchange
      • FX transfers to other Hang Seng accounts
      • Check instruction status
    • Hang Seng Mobile App
    • Personal e-Banking

    Saturday[2]

    		 6:00 p.m. to 5:30 a.m. the next day

    Tuesday to Saturday

    5:20 a.m. to 5:30 a.m.
    • Travelsure Protection application
    • Home Care Plus Home Insurance Plan
    • Hang Seng Mobile App
    • Personal e-Banking

    Sunday

    12:00 a.m. to 6:00 a.m.
    • Travelsure Protection application
    • Home Care Plus Home Insurance Plan
    • FX Order Watch / Rate Alert
    • Hang Seng Mobile App
    • Personal e-Banking

    Business e-Banking

    Non-Regular Schedule
    Date Service Downtime Affected Services
    17 Oct 2026 (Sat) to 18 Oct 2026 (Sun) Sat 4:00 p.m. to Sun 4:00 p.m. MPF and Payroll services - submission of remittance statement and authentication to the eMPF Platform
    18 Oct 2026 (Sun) 12:00 a.m. to 6:00 a.m. FX Order Watch Services
    18 Oct 2026 (Sun) 3:00 a.m. to 6:00 p.m. Investment Service
    Regular Schedule
    Date Service Downtime Affected Services
    Monday to Friday About 5 mins between 9:00 p.m. to 9:30 p.m. Business e-Banking Services
    Saturday 12:00 a.m. to 8:00 a.m.
    Sunday 12:00 a.m. to 8:00 a.m.
    Monday to Friday 8:30 p.m. to 9:00 p.m.
    		 Investment Funds Trading
    Saturday 5:45 p.m. to 6:15 p.m.
    Sunday 12:00 a.m. to 12:00 noon Securities and Investment Funds - Profit and Loss Calculation
    Sunday 12:00 a.m. to 6:00 a.m. e-Cheque Services

    Hang Seng HSBCnet

    Non-Regular Schedule
    Date Service Downtime
    Nil
    Regular Schedule
    Date Service Downtime
    Sunday 12:00 a.m. to 6:00 a.m.

    Self-service banking facilities

    Non-Regular Schedule
    Date Time Service Not Available
    From To

    27 Sep 2026 (Sun)

    		 2:30 a.m.

    6:30 a.m.
    • Automated Teller Machine
    • Foreign Currency ATM
    • Multifunction Automated Teller Machine
    • Cash Deposit Machine
    • Cheque Deposit Machine
    (about 30 minutes)

    28 Sep 2026 (Mon)

    		 2:30 a.m.

    6:30 a.m.
    • Automated Teller Machine
    • Foreign Currency ATM
    • Multifunction Automated Teller Machine
    • Cash Deposit Machine
    • Cheque Deposit Machine
        (about 30 minutes)

    4 Oct 2026 (Sun)

    		 2:30 a.m.

    6:30 a.m.
    • Automated Teller Machine
    • Foreign Currency ATM
    • Multifunction Automated Teller Machine
    • Cash Deposit Machine
    • Cheque Deposit Machine
    (about 30 minutes)

    5 Oct 2026 (Mon)

    		 2:30 a.m.

    6:30 a.m.
    • Automated Teller Machine
    • Foreign Currency ATM
    • Multifunction Automated Teller Machine
    • Cash Deposit Machine
    • Cheque Deposit Machine
    (about 30 minutes)

    11 Oct 2026 (Sun)

    		 2:30 a.m.

    6:30 a.m.
    • Automated Teller Machine
    • Foreign Currency ATM
    • Multifunction Automated Teller Machine
    • Cash Deposit Machine
    • Cheque Deposit Machine
    (about 30 minutes)

    12 Oct 2026 (Mon)

    		 2:30 a.m.

    6:30 a.m.
    • Automated Teller Machine
    • Foreign Currency ATM
    • Multifunction Automated Teller Machine
    • Cash Deposit Machine
    • Cheque Deposit Machine
    (about 30 minutes)

    18 Oct 2026 (Sun)

    		 2:30 a.m.

    6:30 a.m.
    • Automated Teller Machine
    • Foreign Currency ATM
    • Multifunction Automated Teller Machine
    • Cash Deposit Machine
    • Cheque Deposit Machine
    (about 30 minutes)

    19 Oct 2026 (Mon)

    		 2:30 a.m.

    6:30 a.m.
    • Automated Teller Machine
    • Foreign Currency ATM
    • Multifunction Automated Teller Machine
    • Cash Deposit Machine
    • Cheque Deposit Machine
    (about 30 minutes)
    Regular Schedule
    Date Time Service Not Available
    From To
    Monday to Sunday
    		 3:00 a.m.
    		 6:00 a.m.
    • Automated Teller Machine
    • Foreign Currency ATM
    • Multifunction Automated Teller Machine
    • Cash Deposit Machine
    • Cheque Deposit Machine
    System maintenance will be carried out in batches and will be completed within 2 hours.

    Footnote

    Other point(s) to note

    1. For non-regular maintenance schedule, please refer to the announcement posted on the home page of Hang Seng HSBCnet from time to time.

    Remarks

    1. If the last working day of each half-year period (i.e. 30 Jun and 31 Dec) is a Mon to Fri, the service will be suspended from 9:00 p.m. to 11:00 p.m., in addition to 11:30 p.m. to 11:35 p.m.
    2. Foreign exchange related transactions for passbook savings account are processed Mon to Sat. If a public holiday falls on Sat, the service will be suspended from 9:00 p.m. on the last processing day before the holiday to 5:30 a.m. the next day.