Mobile Cash Withdrawal

Hang Seng Mobile Cash Withdrawal service via Hang Seng Personal Banking mobile app is provided to Hang Seng customers. Hang Seng customers place a mobile cash withdrawal instruction on Hang Seng Personal Banking mobile app and collect the cash from Hang Seng Automated Teller Machines (ATM) or Multi-Function ATM (MFM) by tapping their mobile phone on the NFC device or scanning a QR code; instead of using ATM card.

• Have a valid Personal Internet Banking account
• Have installed Hang Seng Personal Banking mobile app
• Have mobile phone with Near-Field Communication (NFC) and / or camera functions
• Complete the setup of the small-value transfer daily limit
• Have a valid mobile phone number in the bank’s record

HKD Account; both solely or jointly owned by a customer.

• The maximum mobile cash withdrawal limit is ten thousand Hong Kong dollars (HKD10,000) per day which is capped by the small value transfer daily limit to be shared with Small Value Transfers service
• You can change the small value transfer daily limit through services within Personal Mobile Banking or by selecting “Transfer / Bill Payment Limit” from menu in Personal e-Banking (desktop version)

1. Select “Mobile Cash Withdrawal” on Hang Seng Personal Banking mobile app.
2. Complete the first-time setup of small value transfer daily limit (if you have already set up the small value transfer daily limit, you are not required to do it).
3. Select withdrawal account, input the withdrawal amount. 
4. Confirm if customer advice is required and select NFC or QR code for cash collection.
5. If you use dual-password to log on Personal Mobile Banking, you will receive “One-Time Password” from your mobile for additional authentication.  If you use Mobile Security Key or Security Device or biometric to log on Personal Mobile Banking, you will not receive “One-Time Password” for additional authentication.
6. Press “Mobile Cash Withdrawal” button on Hang Seng ATM / MFM.
7. Tap your mobile on NFC device or scan QR code on Hang Seng ATM / MFM (receive acknowledgment of instruction with a reference number on Hang Seng Personal Banking mobile app upon receiving your instruction). 
8. Take cash and customer advice (if applicable).
9. You will receive a SMS message and an email notification with the mobile cash withdrawal details including the date, time, withdrawal account, and withdrawal amount after the cash dispensation from Hang Seng ATM / MFM.

All Hang Seng ATMs have both a NFC and a QR code to facilitate our Mobile Cash Withdrawal service.

No fee for this service.

You can call 24-hour enquiry hotline (852) 2997 2112 or (852) 2822 0228 for assistance.