Online Security Tips

Five Golden Rules for Online Security

Increase your PC's protection by following these rules.
Safeguard Your Security Device*

  • Do not permit your security device* to come into the possession or control of any other person.
  • Do not leave your security device* unattended.

  • 3.

    Protect Your Personal Data - Regularly review your computer's security settings and take steps to prevent the unauthorised installation of spyware.

    What is Spyware?
  • Spyware is a computer software programme that installs itself without a user's permission and does not inform the user what information it is gathering from the computer and how it is using it.
  • It transmits collected information to an unauthorised organisation that uses it to make a profit in some way.
  • It can lead to security issues such as 'Keylogging', 'Confidential Information Leakage' and 'Compromise Computer Security'.

  • What to do?
  • To prevent spyware installation without your consent, remember not to download any freeware onto computer that you use to access Internet banking.
  • Always run an anti-virus software program and/or anti-spyware software before you download other programs or open emails.
  • Update your anti-virus software and Windows security patches.
  • Change your Internet banking password REGULARLY to protect your personal data.
  • 4.
    Fraudulent e-mails

    Beware of fraudulent e-mails that claim to have been sent by employees of Hang Seng Bank.

    There have recently been fraudulent e-mails in circulation which claim to be issued by directors/senior executives/employees of Hang Seng Bank. Typically, recipients of these e-mails are invited to claim a large sum of money held in the name of an account-holder since deceased, by posing as his next-of-kin. The recipients are asked to provide the issuer with their personal details.

    Please note that these e-mails were not issued by Hang Seng or its employees. Hang Seng has already reported the cases to the Hong Kong Police for investigation. If you receive e-mails of this kind you may wish to contact the Hong Kong Police.
    Protect Your Online Transactions

    Your use of a Security Device* for high-risk transactions enables us to verify your identity. Click here to find more e-Banking Security information.

    *Security Device including a physical Security Device or Mobile Security Key, used to generate the Security Code