Phone Banking PIN is ready for you upon account opening
For non-integrated account customers:
Simply use your ATM Card to apply for a Phone Banking PIN via any Hang Seng ATM across Hong Kong (on the main menu, select “Other Services” > “Activate Phone Banking Service”)
You can manage your accounts easily via our Phone Banking Service by filling in a registration form* and returning it by post or by hand to any of our branches. Click here to download the form
Should customers receive a suspicious call or SMS purportedly originated from Hang Seng Bank, please take note of the caller’s identity and telephone number, and verify with our bank at 2822 0228. Press 9 after language selection. For more details, please click here .