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Banking Services
Security Advice
  •  
    Since 31 Aug 2014, our SMS notification messages for selected card and banking transactions will be sent to your mobile phone number registered with the Bank, and will be forwarded to your designated mobile phone if you have subscribed to an 'SMS Forwarding' service provided by telecommunications service providers in Hong Kong.

    To protect your interests, please ensure your mobile phone number registered with the Bank is valid and up-to-date. To enquire or get a 'Change Contact Information' form, please visit any Hang Seng Bank branch or download the form from the 'Personal Banking Forms' page.
  •  
    A Phone PIN will be issued to Integrated Account holders upon account opening. Non-integrated Account holders can set up the Phone PIN via our ATM directly. This Phone PIN will allow you to gain access to the Phone Banking Services.

    To protect your own interests, it is important to note the following points:
    At all times take reasonable steps to keep Phone PIN secret to prevent fraud.
    Upon receipt of your new / reset Phone PIN from us, immediately change your Phone PIN via our 24-hour Phone Banking Hotlines on 2998 9188 (Prestige Banking Customers) / 2822 8228 (Preferred Banking Customers) / 2912 3486 (Integrated Account Customers) or at our ATM. Destroy your PIN advice and memorise the new PIN.
    Do not write down the Phone PIN on your card or on anything usually kept with or near it or record the PIN without disguising it.
    Never disclose your Phone PIN to anyone, including our staff, nor allow anyone else to use your Phone PIN.
    The use of easily accessible personal information such as identity card number, phone number and date of birth as your Phone PIN is NOT recommended.
    For your own protection, change your Phone PIN periodically via our Phone Banking Hotlines or our ATMs.
    If you incorrectly key in your Phone PIN for 4 consecutive times, your Phone Banking Service will be temporarily suspended.
    If your Phone PIN is suspended or forgotten, reset your PIN via our ATM using the respective card or contact us at any of our branches.
    If your Phone PIN is lost or stolen, or unauthorized transaction is recorded, you should report it immediately to our Phone Banking Hotlines on 2998 9188 (Prestige Banking Customers) / 2822 8228 (Preferred Banking Customers) / 2912 3486 (Integrated Account Customers) / 2822 0228 (Other Customers).
    Please refer to the security advice provided by us at our Security & Fraud Centre at hangseng.com from time to time.


     
    Warning: You may be held liable for all losses if you have acted fraudulently or with gross negligence, or failing to follow our fraud prevention advice set out above, and such failure has incurred losses.
  •   Here are some important hints to help ensure the security of ATM Card (Card) and PIN:
    At all times take reasonable steps to keep your Card safe and PIN secret to prevent fraud.
    Upon receipt of your new / reset PIN from us, immediately change your PIN at our ATM. Destroy your PIN advice and memorise the new PIN.
    Do not write down the PIN on your Card or on anything usually kept with or near it or record the PIN without disguising it.
    Never disclose your PIN to anyone, including our staff, nor let anyone else see your PIN when you are using an ATM or other electronic payment terminal.
    Do not allow anyone else to use your Card and PIN.
    The use of easily accessible personal information such as identity card number, phone number and date of birth as your PIN is NOT recommended.
    For your own protection, change your PIN periodically at our ATM, and do not choose the same PIN for accessing other services.
    Please cover the keypad when entering your PIN.
    If you incorrectly key in your PIN 3 consecutive times, your Card will be inoperative.
    Always remember to remove your Card and advice after completing your transaction.
    If your Card or PIN is lost or stolen, you should report it immediately to our 24-hour Lost Card Hotline on 2836 0838. To ensure immediate handling and maximum protection, please do not report your card loss by fax.
    Please refer to the security advice provided by us at our Security & Fraud Centre at hangseng.com from time to time.
     
     
    Warning: You may be held liable for all losses if you have acted fraudulently or with gross negligence, or failing to follow our fraud prevention advice set out above, and such failure has incurred losses.