If it is an instant FPS transfer, once the instruction is placed and processed, you are not able to reverse or cancel the instruction.
Before confirming a transfer or deposit of funds to a third party in Hong Kong, you are advised to verify the account number / phone number / email address / FPS identifier and partially-masked name (if available) of the payee carefully to avoid mis-transfer of fund. After giving the instruction, you are advised to check with the payee to confirm the receipt of fund. If you find the fund was mis-transferred to a third-party account, please report to our bank at the earliest convenience. We will assist you to contact the payee to return the funds on condition that all required information is received by us.
If you have received funds which a transferer sent by mistake, you should contact us to arrange the return of fund to the transferer at the earliest convenience. The fund will be returned via our bank. Customers could be criminally liable if they refuse to return the fund to the transferer.
For any enquiries, please contact the Hang Seng Bank’s Customer Service Hotline at (852) 2822 0228.