Any Personal e-Banking customer with a HKD / RMB deposit account is eligible for FPS registration. A valid phone number or email address in our bank record is also required if you register for receiving money with phone number and email address.

The account selected as a receiving account (can be set as default receiving account) when registering for FPS will be used to receive money via FPS.

As long as the CNY savings sub-account of your linked receiving account (can be set as default receiving account) is activated, the proxy ID linked to your receiving account can receive both HKD and CNY FPS payments.

An FPS-linked receiving account (can be set as default receiving account) can accept only a savings or current account of HKD / CNY. Please note that your HKID number cannot be linked to a joint account.

It is currently free of charge for FPS registration and inward / outward payment transaction.

Yes, but if the same phone number or email address is registered at multiple banks or stored-value facility (SVF) operators, you must designate one of the banks or SVF operators as your default receiving bank.

In general, the FPS registration will be effective in a few seconds, you can access “FPS Registration” > “Hang Seng Registration” in Personal e-Banking to check the registration status.

Each customer can register up to 4 proxy IDs, including a phone number, email address, FPS identifier and HKID number. Each proxy ID can be linked to just one FPS receiving account number.

You may use both Hong Kong and overseas phone numbers for FPS registration.

You may deregister via “P.P Payment Platform” of Personal e-Banking or Hang Seng Mobile App.
Assuming that you have set Hang Seng Bank as your default receiving bank, once you have deregistered Hang Seng Bank from FPS, the latest registration of other bank record with the same proxy ID shall take the place as default receiving bank.

If you have an activated physical Security Device / Mobile Security Key, you may update your phone number or email address via "Hang Seng personal e-Banking" > "Customer Services" > "Account Maintenance" > "Personal Particulars". The personal particulars will be updated instantly.

Once you have updated your phone number or email address in our bank record, the registration of old phone number or email address will be automatically cancelled by system in the next working day and you need to register for FPS with the new phone number or email address again.

Before making any transfers to registered / new payee(s) via FPS, you will need to set up relevant FPS transfer limit(s).
To set the limit, you may access via Hang Seng Personal e-Banking (Desktop version) or Personal Banking mobile app. For details, please refer to a step-by step guide in the "Transfer limit and send money" section.

The maximum daily transfer limits are as follows:

You may update the new daily transfer limits under "Limit Maintenance" page via Hang Seng Personal e-Banking, or in “Transfer & Pay” > “Settings” (at top right corner) > “Setup daily transfer limits” via Personal Banking Mobile App. Please note that Mobile Security Key / Security Device and valid mobile number record are required for raising the transfer limit and the instruction shall be effective immediately.

Yes, you can transfer to a Credit Card Account in other local banks using the transfer service under P.P Payment Platform.

Provided the receiving bank is a participant of FPS, payments are usually available almost instantly. But it is also subject to the running mode of receiving Bank.

To transfer to a new payee, you need to maintain a valid phone number in our bank record, and activated non-registered payees transfer or small value transfer daily limit. If you wish to transfer by using non-registered payees transfer daily limit, you need to activate your Security Device / Mobile Security Key in order to complete the transaction verification. In general, if the receiving bank is a participant of FPS, the transfer can be instantly settled. However, it still depends on the specific settlement time of different receiving bank.

If it is an instant FPS transfer, once the instruction is placed and processed, you are not able to reverse or cancel the instruction.
Before confirming a transfer or deposit of funds to a third party in Hong Kong, you are advised to verify the account number / phone number / email address / FPS identifier and partially-masked name (if available) of the payee carefully to avoid mis-transfer of fund. After giving the instruction, you are advised to check with the payee to confirm the receipt of fund. If you find the fund was mis-transferred to a third-party account, please report to our bank at the earliest convenience. We will assist you to contact the payee to return the funds on condition that all required information is received by us.
If you have received funds which a transferer sent by mistake, you should contact us to arrange the return of fund to the transferer at the earliest convenience. The fund will be returned via our bank. Customers could be criminally liable if they refuse to return the fund to the transferer.
For any enquiries, please contact the Hang Seng Bank’s Customer Service Hotline at (852) 2822 0228.

You can also transfer to other bank credit cards without registration required.

In general, if the payer's bank is a participant of FPS, the transfer can be instantly settled. However, it still depends on the specific settlement time of different payer bank. Please contact the payer to confirm correct transaction details is being sent, or contact our Customer Services Hotline at (852) 2822 0228 for enquiry.