Faster Payment System (FPS)

Any Personal e-Banking customer with a HKD / RMB deposit account is eligible for FPS registration. A valid phone number or email address in our bank record is also required if you register for receiving money with phone number and email address.

The account selected as a receiving account (can be set as default receiving account) when registering for FPS will be used to receive money via FPS.

As long as the CNY savings sub-account of your linked receiving account (can be set as default receiving account) is activated, the proxy ID linked to your receiving account can receive both HKD and CNY FPS payments.

An FPS-linked receiving account (can be set as default receiving account) can accept only a savings or current account of HKD / CNY. Please note that your HKID number cannot be linked to a joint account.

It is currently free of charge for FPS registration and inward / outward payment transaction.

Yes, but if the same phone number or email address is registered at multiple banks or stored-value facility (SVF) operators, you must designate one of the banks or SVF operators as your default receiving bank.

In general, FPS will be effective in a few seconds after registration, you can access “FPS Registration” in Personal e-Banking to check the registration status.

Each customer can register up to 4 proxy IDs, including a phone number, email address, FPS identifier and HKID number. Each proxy ID can be linked to just one FPS receiving account number.

You may use both Hong Kong and overseas phone numbers for FPS registration.

You may deregister via “Transfer & Pay” of Personal e-Banking or Hang Seng Mobile App.
Assuming that you have set Hang Seng Bank as your default receiving bank, once you have deregistered Hang Seng Bank from FPS, the latest registration of other bank record with the same proxy ID shall take the place as default receiving bank.

If you have an activated physical Security Device or Mobile Security Key, you may update your phone number or email address via the following 2 methods, information will be updated instantly:

• "Hang Seng personal e-Banking" > "Customer Services" > "Account Maintenance" > "Personal Particulars“; or
• “Hang Seng Personal Banking mobile app” > “Settings" > “My Profile” > “Update Personal Particulars“

Once you have updated your phone number or email address in our bank record, the registration of old phone number or email address will be automatically cancelled by system in the next working day and you need to register for FPS with the new phone number or email address again.

Before making any transfers to registered / new payee(s) via FPS, you will need to set up relevant FPS transfer limit(s).
To set the limit, you may access via Hang Seng Personal e-Banking (Desktop version) or Personal Banking mobile app. For details, please refer to a step-by step guide in the "Transfer limit and send money" section.

The maximum daily transfer limits are as follows:

You may update the new daily transfer limits under "Limit Maintenance" page via Hang Seng Personal e-Banking, or in “Local Transfer & Pay” > “Settings” (at top right corner) > “Setup daily transfer limits” via Personal Banking Mobile App. Please note that Mobile Security Key / Security Device and valid mobile number record are required for raising the transfer limit and the instruction shall be effective immediately.

Yes, you can transfer to a Credit Card Account in other local banks using the transfer service under Transfer & Pay.

Provided the receiving bank is a participant of FPS, payments are usually available almost instantly. But it is also subject to the running mode of receiving Bank.

To transfer to a new payee, you need to maintain a valid phone number in our bank record, and activated non-registered payees transfer or small value transfer daily limit. If you wish to transfer by using non-registered payees transfer daily limit, you need to activate your Security Device / Mobile Security Key in order to complete the transaction verification. In general, if the receiving bank is a participant of FPS, the transfer can be instantly settled. However, it still depends on the specific settlement time of different receiving bank.

You are not able to stop the instruction once the FPS transfer has come into effect. So when making a real-time fund transfer through FPS, you should carefully verify the payment details, including the payee’s name and account number.

If it is an instant FPS transfer, once the instruction is placed and processed, you are not able to reverse or cancel the instruction.
Before confirming a transfer or deposit of funds to a third party in Hong Kong, you are advised to verify the account number / phone number / email address / FPS identifier and partially-masked name (if available) of the payee carefully to avoid mis-transfer of fund. After giving the instruction, you are advised to check with the payee to confirm the receipt of fund. If you find the fund was mis-transferred to a third-party account, please report to our bank at the earliest convenience. We will assist you to contact the payee to return the funds on condition that all required information is received by us.
If you have received funds which a transferer sent by mistake, you should contact us to arrange the return of fund to the transferer at the earliest convenience. The fund will be returned via our bank. Customers could be criminally liable if they refuse to return the fund to the transferer.
For any enquiries, please contact the Hang Seng Bank’s Customer Service Hotline at (852) 2822 0228.

You can also transfer to other bank credit cards without registration required.

In general, if the payer's bank is a participant of FPS, the transfer can be instantly settled. However, it still depends on the specific settlement time of different payer bank. Please contact the payer to confirm correct transaction details is being sent, or contact our Customer Services Hotline at (852) 2822 0228 for enquiry.

As each FPS transfer is completed instantly once it becomes effective, many banks have generally imposed stricter controls to make sure the recipient's name and account details match. So when making a real-time fund transfer through FPS, you should carefully verify the payment details, including the payee’s name and account number. We also recommend transferring with simpler FPS proxies such as phone number, email address or FPS ID.

It is because the FPS Proxy ID (phone number / email address / FPS ID) is identified as being related to scam report and listed as "High Risk" by the Hong Kong Police Force.

You can still continue with the transfer, but it's necessary to verify the payment details and make sure the payee is trustworthy before each transfer.

If you believe the alert is not correct, please contact Hong Kong Police Force by sending an email to enquiry@cyberdefender.hk.

You will only see the alert when the FPS Proxy ID (phone number / email address / FPS ID) is identified as being related to scam report and listed as "High Risk" by the Hong Kong Police Force.

However, it does not guarantee the transfer is completely safe even without the alert. That's why it's necessary for you to verify the payment details and make sure the payee is trustworthy before each transfer.

You may make your pending instructions 45 calendar days ahead for transfers to other bank accounts in Hong Kong. Please note that Sundays and public holidays will be unavailable for pending instructions to Hang Seng Accounts.

Yes, you may make amendments to all your pending transfers online anytime before the effective date of the transfers using Hang Seng Mobile App.

If you are using Personal e-Banking (Desktop version), you can delete the existing instruction and create a new one.

It is not necessary to have sufficient fund in your account when you make a pending transfer. However, your instruction will be rejected if there is insufficient fund in your account on the effective date of the transfer.

You can send e-Laisee to your friends and relatives with phone number, email or FPS ID registered for FPS.

No. Send e-Laisee service only supports personal FPS proxy.

Send e-Laisee service only supports instant transfer, and allows you to select festive theme and customise greetings. After successful transfer, you can also share the festive image to your friends and relatives via social medias, and send the same e-Laisee to others.

A seamless digital experience using Hang Seng Mobile App to link your other bank's accounts with us and then pull money instantly without logging out.

Pull Money service is free of charge at Hang Seng. However, some banks may have different charging policies and please contact your payer bank regarding their charges.

You might be charged by the payer bank, please contact your payer bank regarding their charges. As such, please ensure that you have sufficient funds in your payer bank account before pulling money.

Pull Money supports HKD and CNY transfers but no currency exchange involved.

Please confirm with your payer bank if there are different account numbers for your HKD and CNY accounts. If so, you will need to link them in separate registrations. Remember to provide corresponding account number and currency in the registration flow.

Another quick way to receive money from this bank is to register your FPS proxy ID (i.e. Mobile number / email address / FPS ID) with Hang Seng Bank and use it when you make transfer with this bank's online banking platform. You can also input your Hang Seng account number and select “024 Hang Seng Bank Limited” from the bank list.

A notification will be sent to you upon a successful transaction. You can also check the record in your transaction history.

There is no cut-off time. Instruction is handled in real-time, anytime.

It means the payer bank has not yet completed the verification process. We will notify you via SMS and email notification once the verification is completed.

Yes, you can cancel the registered record via Hang Seng Mobile App.

To protect our customers, we have set the prevailing daily transfer limit of Pull Money to HKD1,500,000.

You can view the payer bank's limit for a single transaction when you select it from the payer bank list during your Pull Money registration. You can also see it before inputting the transfer amount when you pull money.

The bank code of Hang Seng Bank is 024.

To locate the latest list of supporting banks, please click here.

There will be a “Pay by FPS” payment option in the checkout page if the merchant app or website supports the FPS online merchant payments.

Once you have returned to the merchant app or website, you should see a payment confirmation.

You may state the transaction reference number or reference label to the merchant in case of any issues.

Please contact the merchant directly about any issues with your order / top-up instruction.