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Yes. Every time you temporarily block or unblock a card, it'll take effect immediately.
You'll be unable to use the below functions:
The following transactions and functions won't be affected:
Therefore, after you've blocked your card, you'll still be responsible for these transactions.
You can block or unblock your card via Heng Seng Mobile App or by calling our 24-hour customer service hotline shown on the back of your card.
As a principal cardholder, you can block or unblock your principal cards and your combined limit supplementary card(s). But please note that blocking or unblocking your principal cards won't automatically block or unblock your combined limit supplementary card(s). You'll need to do that separately.
Principal cardholders won't be able to block or unblock separate limit supplementary cards.
Whether you're a combined limit supplementary cardholder or a separate limit supplementary cardholder, you can only block or unblock the card you own.
There's no limit on how many times you can block or unblock your card. You can do so whenever you need to.
If you don't unblock the card within 90 days, the card account will be automatically terminated.
No, you can only block or unblock your new card or renewal card that has already been activated.
The block and unblock card function isn't available to private label card.
No. You should immediately report card lost if you confirm you've lost your card. Please log on to Hang Seng Mobile App or Personal e-Banking, select "Cards" > "Manage Card" > "Report lost / replace damaged card" > "Report & replace lost card" or call our 24-hour Report Lost Card Hotline at (852) 2836 0838 as soon as possible.
Primary debit cardholders can simply log on to Hang Seng Mobile App or call the 24-hour customer service hotline on the back of your card to block or unblock your debit card.
Supplementary debit cardholders can call the 24-hour customer service hotline to block or unblock your supplementary debit card.
Whether you're a primary or supplementary cardholder, only the person who blocked the card can unblock it.
If you don't unblock the card within 90 days, it'll be cancelled automatically.
No. You can only block or unblock your debit card that has already been activated.
No. You should immediately report card lost if you confirm you've lost your card. Please log on to Hang Seng Mobile App, select "Cards" from the left menu > "My Debit / ATM Cards" > "Manage Debit Card" > "Report & replace lost card" or call our 24-hour Report Lost Card Hotline at (852) 2836 0838 as soon as possible. If you notice any unauthorised transactions, please fill in the Unauthorised Transaction Reporting Form.
Yes. Every time you temporarily block or unblock a card, it will take effect immediately.
You'll be unable to use the below services:
Existing direct debit authorisations and standing instructions, recurring automatic payments, fees and charges won't be affected. Therefore, you'll have to pay for these transactions even when your card is blocked.
To borrow or not to borrow? Borrow only if you can repay!
Scan the below QR code to log on to Hang Seng Mobile App.
Download Hang Seng Mobile App via APK file
Scan the below QR code to log on to Hang Seng Mobile App.
Download Hang Seng Mobile App via APK file