Online Credit Card Activation

Personal Information

Verify

Confirm

To confirm receipt of your credit card, please input the fields below:

Personal Information

Type of Credit Card

Newly applied credit card / Lost card replacement card

Renewal card / Damaged card replacement card / New Hang Seng Platinum Card converted from your existing credit card

Credit Card Number

Card Validation Code (CVC)

(CVC is the last 3 digits on the signature panel at the back of your card)(As shown in the diagram)

Identification Document Type & No.

HKID Card No.(first 6 digits)

Passport or other Identity Document No.(first 8 digits)

Date of Birth

YYYY

Contact Number (8-digit)

Submit

Personal Information

Verify

Confirm

Verify

If you are going to activate your newly approved Hang Seng Credit Card, you will be deemed to acknowledge receipt of the relevant cardmember agreement now in force upon confirmation, which you have agreed to comply with and to be bound by any such terms of the cardmember agreement as hereafter amended and the important notes, declarations and other terms in connection with the credit card application.

Type of Credit Card

Credit Card Number

Card Validation Code (CVC)

***

Identification Document Type & No.

HKID Card No.(first 6 digits)

Date of Birth

Contact Number (8-digit)

Back Confirm

Personal Information

Verify

Confirm

Register for e-Services

Enroll in Voice ID

Next, register for Personal e-Banking

Manage your credit card at ease through personal e-Banking and mobile app:

Instantly view and download up to past 7 years of e-Statements^[1]
Keep tracking your transaction history timely
Check and redeem cash dollar reward at ease
Save Paper Statement Service Annual Fee^[2]

If you do not have Hang Seng Personal Banking mobile app, please visit App Store or Google Play to download.

Download Hang Seng Personal Banking Mobile App and register Personal e-Banking in 3 easy steps

Step 1 / 3

Open the App, click “Register e-Banking” and enter your information.

You can register with SMS One-time Password or Credit Card ATM PIN.^[3]

Step 1 / 3

Open the App, click “Register e-Banking” and enter your information.

You can register with SMS One-time Password or Credit Card ATM PIN.^[3]

Step 2 / 3

Set up the “First Password” and “Second Password”, enter your “email address” and set up two security questions. Read and accept the terms and conditions.

Step 3 / 3

To complete registration, select your e-Statement/ e-Advice setting and proceed to confirmation.

Remarks

Customers who have registered e-Statement for their credit card accounts can retrieve credit card e-Statements for up to 7 years, starting from the registration month. If the registration was made on 29 Mar 2020 or before, the earliest e-Statements available for retrieval was issued on 23 Mar 2017.
A Paper Statement Service annual fee will be charged to banking account (HKD 60) and credit card account (HKD20/ RMB20/ USD3, depending on the types of credit cards) if a customer receives more than two paper statements per year for each account including Prestige Banking, Preferred Banking, Green Banking, Integrated Account, M.I. Kid AssetBuilder Account, HKD Current Account, HKD Statement Savings Account, ATM Statement Savings Account, Foreign Currency Statement Savings/ Current Account, Credit Card Account.
If you only hold a Hang Seng Credit Card account, please select SMS One-time Password for registration. If you also hold other Hang Seng bank accounts, please select Credit Card ATM PIN for registration.

Next, logon for Personal e-Banking

Instantly view and download up to past 7 years of e-Statements^[1] with Hang Seng Personal e-Banking or mobile app, anytime, anywhere
Save Paper Statement Service Annual Fee^[2]

Switch to e-Statement

Return to Card main page

3 Easy Steps to register personal e-Statement

Step 1 / 3

Logon Personal e-Banking.

Step 1 / 3

Logon Personal e-Banking.

Step 2 / 3

Go to "My Profile" under "Settings".

Step 3 / 3

Click to activate the e-Statement / e-Advice service of an account

Remarks

With effect from 28 Mar 2021, if you are already a personal e-Banking customer and apply Hang Seng credit card via online, we have defaulted such credit card to receive e-Statements / e-Advices. You may check or change the settings of your e-Statements & e-Advices through Personal e-Banking anytime. Customers who have registered e-Statement for their credit card accounts can retrieve credit card e-Statements for up to 7 years, starting from the registration month. If the registration was made on 29 Mar 2020 or before, the earliest e-Statements available for retrieval was issued on 23 Mar 2017.
A Paper Statement Service annual fee will be charged to banking account (HKD 60) and credit card account (HKD20/ RMB20/ USD3, depending on the types of credit cards) if a customer receives more than two paper statements per year for each account including Prestige Banking, Preferred Banking, Green Banking, Integrated Account, M.I. Kid AssetBuilder Account, HKD Current Account, HKD Statement Savings Account, ATM Statement Savings Account, Foreign Currency Statement Savings/ Current Account, Credit Card Account.

Enroll in Voice ID

Next, enroll in Voice ID

Upon enrollment, you can access our Phone Banking Service by confirming your identity with your voice. There is no need to enter the Phone PIN or answer verbal quiz questions. For more details and Terms and Conditions about ‘Hang Seng Voice ID’, please visit our website at https://hangseng.com/voiceid

Enrollment steps

Takes only 5 minutes for enrollment

Step 1	Call the enrollment hotline at 2998 6698
Step 2	Enter your credit card number
Step 3	Enter the 6-digit Phone PIN or input your date of birth, card expiry date and CVC of your credit card
Step 4	Listen and agree with the Terms and Conditions and Personal Information Collection Statement for Voice ID Authentication
Step 5	Enter the 6-digit One-Time Password (OTP) received via SMS
Step 6	Follow the instruction to repeat the passphrase 3 times to create your individual voiceprint
Step 7	Receive an SMS to confirm your enrollment

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