Link
1 days left until this offer expires
Skip to main content

We use cookies to give you the best possible experience on our website. By continuing to browse this site, you give consent for cookies to be used. For more details, please read our Online Terms & Conditions, Privacy Policy, Cookies Policy and Personal Information Collection Statement.

Personal e-Banking
Personal Stock Trading
Business e-Banking
Hang Seng HSBCnet
System Maintenance Schedule Register e-Banking

Search by category

    Cancel

    Popular searches

    Here are our search suggestions

    Report & replace lost card / change card PIN

    Overview

    Follow just a few simple steps to report a lost card and apply for a replacement. You can also keep your account secure by changing your card PIN whenever you need.

    Manage credit card

    Report & replace lost card

    How it works?

    If you've lost your credit card, you can report it and request a replacement card via Hang Seng Mobile App. If you notice any unauthorised transactions, please fill in the Unauthorised Transaction Reporting Form or call the 24-hour report lost card hotline (852) 2836 0838 immediately.

    Step 1 / 7
    Log on to Hang Seng Mobile App, tap "Credit Cards" on the bottom menu of Home, swipe to choose the card you need > "Manage Card"

    How it works?

    Forgotten your credit card PIN or looking to change it regularly for extra security? You can reset your PIN via Hang Seng Mobile App.

    Step 1 / 5
    Log on to Hang Seng Mobile App, tap "Credit Cards" on the bottom menu of Home, swipe to choose the card you need then tap "Manage Card"

    Manage debit card

    Report & replace lost card

    How it works?

    If you've lost your debit card, you can report it and request a replacement card via Hang Seng Mobile App. If you notice any unauthorised transactions, please fill in the Unauthorised Transaction Reporting Form or call the 24-hour report lost card hotline (852) 2836 0838 immediately.

    Step 1 / 8
    Log on Hang Seng Mobile App, tap "My Debit / ATM Cards" under “Cards” from left menu, swipe to choose the card you need then tap "Manage Debit Card"

    How it works?

    Primary and supplementary cardholder can set up / change their debit card ATM PIN by calling our Customer Service Hotline.

    Step 1 / 2
    Log on Hang Seng Mobile App, tap "My Debit / ATM Cards" under "Cards" from left menu, swipe to choose the card you need then tap "Manage Debit Card"

    Manage your cards and keep them secure whenever you go in one app! Download now!

    scan to download Hang Seng Mobile App

    Download Hang Seng Mobile App via APK file

    Footnote

    Other point(s) to note

    1. Compatible operation systems
      • iPhones with iOS 15.0 or above
      • Phones with Android OS 9.0 or above
    2. Android, Google Play and the Google Play logo are trademarks of Google LLC.
    3. Apple, the Apple logo and iPhone are trademarks of Apple Inc., registered in the US and other countries. App Store is a service mark of Apple Inc.

    To borrow or not to borrow? Borrow only if you can repay!