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    Push Notification

    Overview

    Keep up with important account updates on your device easily! Just enable push notification in Hang Seng Mobile App to help manage your account better. 

    Get started
    Get started

    Key features

    When there are updates to your account, you'll receive push notifications for:

    • inward or outward FPS transfers
    • ATM cash withdrawal
    • latest e-Statement / e-Advice is ready for access
    • "Card-not-present" transactions
    • credit card due repayment and limit usage reminders
    • investment funds, FX and other investments
    • time deposit renewal and maturity

    More push notifications will be coming soon, stay tuned!

    Get notified of your banking, investment, credit card account activities and more whenever you’re connected to the internet, for free[1].

    All banking messages will be stored in the mobile app for 180 days. You can view the messages in “Message centre” via Hang Seng Mobile App.

    Hang Seng Mobile App

    Enable Push Notification now with just one click

    How it works

    Get started

    Step 1 / 4
    Log on to Hang Seng Mobile App.
    Step 1 / 4
    Log on to Personal e-Banking via Hang Seng Mobile App.

    Types of notifications

    • Latest e-Statement / e-Advice issuance notification
    • Time deposit renewal and maturity
    • Transfer and pay notification
      Including FPS inward and outward transfer, Pull Money, mainland and overseas transfer instruction, and successful bill payment
    • Online payment instruction setup
      Including Pull Money setup/cancellation and online recurring transfer/standing setup
    • Raise daily transfer and bill payment limit
    • Add registered payee instruction
    • Online high-risk service deactivation and reactivation
    • Mobile cash withdrawal notice
    • Local ATM Hong Kong dollars withdrawal
    • Switch from Simple Mode to Full Mode of Hang Seng Mobile App notice
    • Update Personal Particulars (Residential Address / Correspondence Address)
    • Credit card / debit card "Card-not-present" transactions authentication
    • Credit card "Card-not-present" setup / transaction notice
    • Credit card activation reminder
    • Credit card e-Statement issuance notice
    • Credit card due repayment reminder
      Notify you when your credit card payment is due soon unless:
      • You are receiving paper statements
      • You have set up an auto-pay instruction
      • You have already made partial or full payments to your card before receiving this reminder
      • You are a card holder of a Spending Card, the Hong Kong Jockey Club Membership Private Label Card, or the Club Marina Cove Membership Credit Card
    • Credit Card repayment successful notice
    • Credit card limit utilization notice
    • Credit card repayment pattern notice
    • +FUN Dollars balance summary notice
    • yuu reward points earned notice
    • Subscribed +FUN Event reminder
    • Securities price alert
    • Securities buy / sell order Confirmation Notification
    • Stock IPO allotment result notification
    • MaxiInterest deposit maturity notice
    • Investment Funds Indicative profit / loss summary
      You may get notified when your fund holdings indicative profit / loss hit the specific threshold. The specific threshold is set by Fund Category and determined by the Bank based on our internal review of the funds' past performance in each Fund Category and may be subject to change from time to time without any prior notice.
      We will only issue one indicative profit / loss notification for each fund within 90 days.
    • SimplyFund Unrealised profit / loss summary
      You may get notified when your SimplyFund holdings unrealised profit / loss hit the specific threshold. The specific threshold is set by Fund Category and determined by the Bank based on our internal review of the funds' past performance in each Fund Category and may be subject to change from time to time without any prior notice.
      We will only issue one unrealised profit / loss notification for each fund within 90 days.
    • Risk profiling questionnaire expiring notice
    • Bonds IPO allotment result
    • Policy Dividend Payout Notification
    • Issuance of New Policy Notification
    • Overdue Policy Premium Notification
    • Reminder for Policy Contact Detail Update
    • Bank notice
    • Phone banking identity authentication reminder
    • Market insight
    • Personalised offers

    General questions

    Push Notification is an optional service offered for free. However, data charges (including roaming charges) imposed by your mobile service provider may apply, please consult your mobile service provider for details.

    To better protect your account, you can enable push notifications on one device only.

    Banking messages received will be kept for 180 days, messages about promotions for 60 days and latest news for 30 days. 

    Simply install and log on to Hang Seng Mobile App using your new mobile device. Follow the steps on screen and proceed to switching the service to your new device. Then you’re all set and you can receive push notifications again.

    Alternatively, you can visit “Settings & Security” > "Notifications" > “Push Notification” to do the same.

    Don’t worry, you can view your messages in "Message centre" as long as you've logged on to Hang Seng Mobile App.

    Yes. You can log on to Hang Seng Mobile App and tap “Settings & Security” > "Notifications" > “Push Notification” to disable the service.

    You may not be able to receive push notifications due to network problems or inadequate device settings.

    You are recommended to check the following:

    • Push Notification service has been enabled
    • Your mobile device is connected to a stable WiFi / mobile data network
    • Device notification of your mobile device has been turned on
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    Footnote

    Other point(s) to note

    1. To receive push notifications successfully, you'll need to enable “Notifications” on your mobile device and ensure a stable mobile or Wi-Fi network connection.
    2. For security reasons, each Personal e-Banking customer can receive push notifications via 1 mobile device only.
    3. You must confirm successful installation of the Hang Seng Mobile App on your mobile device to receive push notifications. Push Notification service won't be available to you if Hang Seng Mobile App isn't installed.
    4. Don't share your mobile device with others as push notifications are sent to your designated device. Please ensure your mobile device has enabled auto-lock and passcode lock to prevent unauthorised message access.
    5. If you successfully opted in for Push Notification services, we'll replace SMS and/or email by push notification and/or email to send notifications regarding your account, credit card, investment and other kinds of notifications as deemed appropriate. We'll also send SMS to your registered mobile number in certain cases.
    6. If you wish to receive push notifications whilst you're overseas, please check whether you've enabled data roaming. You're responsible for any fees and charges arising from internet connection (whether local or international).
    7. You're recommended to allow Hang Seng Mobile App to send you immediate notifications. Adding Hang Seng Mobile App into scheduled summary may cause delay in the display of messages, which is beyond our control.
    8. Push Notification runs on the service provided by Apple Inc. ("Apple") or Google Inc. ("Google"). Any delays or failure in delivery of messages due to Apple's or Google's service is beyond our control.
    9. Please note that Android users may be unable to receive push notifications due to limitations on Google services in some countries or regions.
    10. Google play™ is a trademark of Google Inc. Android™ is a trademark of Google Inc.
    11. Apple, the Apple logo, and iPhone are trademarks of Apple Inc., registered in the US and other countries. App Store is a service mark of Apple Inc.

    Remark(s)

    1. Push Notification service is free. However, data charges (including roaming charges) imposed by your mobile service provider may apply, please consult your mobile service provider for details.