eAppointment Service


Make an online appointment via our eAppointment Service to reduce waiting time at the branch and more efficiently procure various bank services, including account opening, insurance or MPF consultation. After booking your appointment, you will receive a confirmation email or SMS with your appointment details.

If you need to manage wealth from across the border, please fill in our Cross-Border Banking online appointment form[1].

Types of Appointment

 Bank Account Opening

  • Making an appointment online saves your waiting time in branch and allows you to open an account with ease
  • After booking your appointment, you will receive a confirmation email or SMS with your appointment details and required documents

Consultation on MPF services

  • Making an appointment online for MPF consultation services, hassle-free
  • We provide tailored MPF consultation services including Tax Deductible Voluntary Contributions, personal account consolidation, Employee Choice Arrangement, Flexi-Contributions, employer scheme and self-employed scheme account opening, etc

Consultation on insurance solutions

  • We provide tailored consultation services on insurance solutions
  • Book an appointment now to meet with our specialist at a branch or via video. Our specialist will contact you for further meeting arrangement if needed
  • For policy enquiry, please contact Life Insurance After-Sales Customer Service Hotline
    ( 8 5 2 ) 2 5 9 6 6 2 6 2

Need more help?

Call our 24-hour hotline

Visit our branches


Other point(s) to note

  1. The information provided by you is only used for the purpose of making an appointment. The online information transmission is encrypted to ensure security and confidentiality. However, please DO NOT include enquiries or instructions related to your banking transactions in your e-mails to us.
  2. Before submitting any information, please read our Important Message to Readers and Internet Privacy Policy Statement.


  1. This eAppointment service is primarily intended for customer who can access it from within Hong Kong.