Medical & Critical Illness

Provide you with funds for receiving proper treatment in early stage and help to mitigate the burden of medical costs

New customers who successfully enrol in the VHIS Series Plans can enjoy the designated offers.

Terms and Conditions apply. The relevant health insurance schemes are VHIS Plan certified by the Food and Health Bureau of Hong Kong and is underwritten by Bupa (Asia) Limited.
Medical
Voluntary Health Insurance Scheme Series
  • Certified by the government
  • Enhanced cover including unknown pre-existing conditions
  • Eligible for tax deduction
The Voluntary Health Insurance Scheme Series are underwritten by Bupa (Asia) Limited.
Hang Seng Bupa PreciousHealth Series Health Insurance Schemes
  • 5 medical coverage options with a range of choices to suit your needs
  • Guaranteed lifetime renewal
The Hang Seng Bupa PreciousHealth Series Health Insurance Schemes are underwritten by Bupa (Asia) Limited.
SurgicalGuard II Refundable Life Insurance Plan
  • 103% Premiums Refund upon Policy Maturity
  • A Cumulative Maximum Amount of HKD240,000 of Surgical Cash Benefit
  • Double Indemnity Benefit for cure or relief of Cancer, Heart Attack or Stroke
SurgicalGuard II Refundable Life Insurance Plan is underwritten by Hang Seng Insurance Company Limited.
Corporate Medical Insurance Plans
  • 2 choices of plans to offers Basic Hospital, Surgical Benefit and variety of option benefits
  • Full cover for out-patient medical treatment received within the Bupa clinical network
  • Simple application without requiring declaration of health conditions or medical examinations
The Corporate Medical Insurance Plans are underwritten by Bupa (Asia) Limited.
HealthPro Concierge Service
  • 24-hour Healthline for  assistance from the healthcare professionals
  • Provides doctor referral, appointment making and second medical opinion services
  • Provides Non-emergency Global Healthcare Support while travelling
HealthPro Concierge Service is provided by Bupa (Asia) Limited.
Critical Illness
LifeBetter Critical Illness Life Insurance Plan
  • Protects you against 132 illnesses in different stages and the Multiple Claims Major Illness Benefit covers the top 3 major Critical Illnesses
  • Providing Guaranteed Cash Value and a non-guaranteed Special Dividend to enhance your wealth
  • Built-in life protection 
LifeBetter Critical Illness Life Insurance Plan is underwritten by Hang Seng Insurance Company Limited.
Refundable Critical Illness Life Insurance Plan
  • 103% Premiums Refund upon Policy Maturity
  • Up to HKD350,000 Critical Illness Benefit
  • Carcinoma-in-situ Benefit equivalent to 10% of the Critical Illness Benefit
Refundable Critical Illness Life Insurance Plan is underwritten by Hang Seng Insurance Company Limited.
Tools
Make a claim
Claim procedures

Find details on how to submit your claim and more.

Download form

You can find all the forms and documents here for our insurance products.

Call us
Life Insurance

(852) 2198 7838
Service hours:

Mon to Fri: 9:00am to 5:30pm

Sat: 9:00am to 1:00pm

Closed on Sunday and Public Holidays

General Insurance

(852) 2998 9888

Service hours: (24-hour service hotline)

Medical Insurance

(852) 2998 9886
Service hours:

Mon to Fri: 9:00am to 6:00pm

Sat: 9:00am to 1:00pm

Closed on Sunday and Public Holidays

Need more help?
Visit our branches
Other points to note

Hang Seng Bank Limited shall have the right in accordance with the related guideline from regulators and relevant regulations to reject all insurance applications accepted retrospectively and to cease acting as agent of that policy accordingly.