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Special notice about Hang Seng Bank’s bancassurance partnership
A new insurance partnership between Hang Seng Bank Limited and Chubb Insurance Hong Kong Limited came into effect on 10 July 2023 and the insurance partnership with QBE General Insurance (Hong Kong) Limited (“QBE”) has ended on 9 July 2023.
Any policies issued by QBE expiring on or after 9 July 2023 will not be renewed. You can review your insurance coverage before the expiration of policy to make sure you have a timely replacement. View arrangement details
Successfully apply Travelsure Protection Plan (Single Trip Cover) to enjoy medical expenses coverage and a chance to win air tickets to London in Lucky Draw.
Travelsure Protection Plan (“Travel Insurance”) offers Single Trip Cover, Annual Global Cover and Annual China Cover to meet your different travel insurance needs. It also offers various protection, including trip cancellation or delay, participating in winter or water sports and more.
This Travel Insurance is underwritten by Chubb Insurance Hong Kong Limited ("Chubb").
This Travel Insurance covers the medical expenses and emergency assistance arising from sickness or accident during the trip, include:
This Travel Insurance covers (not applicable to Annual China Cover Basic Plan):
Within the 12 months following Bodily Injury during the Journey causing Accidental death or Permanent Total Disability, this policy will reimburse the Hang Seng Credit Card bill of the Insured Person spent at the date of the accident, including credit card interest and charges at the date of the accident.
The premium of this policy must be paid with the Hang Seng Credit Card of the Insured Person.
This Travel Insurance covers the loss, theft or damage to your personal belongings during the trip, including baggage, laptop, mobile phone (20% excess is applied), etc.
Losses must be reported to the police within 24 hours and written police report is required. For losses occurred in transport, the Public transport Carrier must be notified and written report is required.
This coverage (applicable to Single Trip Standard Plan / Annual Global Plan only) includes the cost of purchasing essential toiletries and clothing when checked-in baggage is delayed, misdirected or temporarily misplaced by a Public Transport Carrier for at least 10 consecutive hours from the time of arrival at destination's transport terminal.
This Travel Insurance (not applicable to Annual China Cover Basic Plan) offers reimbursement of the pre-paid and unused tour or transportation fare, accommodation deposit and / or cost of admission ticket to major sporting event, musical concert, museum or theme park arising from trip cancellation and/or curtailment due to specific events.
This Travel Insurance plan covers (not applicable to Annual China Cover Basic Plan and only one of the compensations is available):
Travel delay
Re-routing
In the event of delay of a Public Transport for at least 8 consecutive hours or the unexpected issuance of Black Alert at the destination after commencement of the journey, and the journey has to be re-routed, this insurance will cover:
This coverage (applicable to Single Trip / Annual Global Plan only) includes reimburse the insurance excess that is legally liable to be paid by the Insured Person, due to the loss or damage to a rental vehicle caused by an accident while under the Insured Person's control during the Journey.
Mainland China and Macau - Basic Plan
Asia[1] and worldwide - Standard Plan
51
103
600,000
1,000,000
Unlimited
Unlimited
600,000
1,000,000
50,000
50,000
750
3,000
5,000
10,000
3,000
15,000
1,500
5,000
1,500
3,000
20%
20%
Not Applicable
1,000
5,000
30,000
5,000
30,000
2,000
10,000
2,000
2,000
500,000
1,500,000
Not Applicable
5,000
Applicable
Applicable
Global Cover
China Cover - Basic Plan
China Cover - Standard Plan
5.2
2.0
2.5
1,000,000
200,000
600,000
Unlimited
Unlimited
Unlimited
1,000,000
200,000
600,000
50,000
50,000
50,000
3,000
Not Applicable
750
10,000
Not Applicable
5,000
15,000
3,000
3,000
5,000
(20% excess is applicable for each and every Mobile Phone claim)
1,500
1,500
1,000
Not Applicable
Not Applicable
30,000
Not Applicable
5,000
30,000
Not Applicable
5,000
10,000
Not Applicable
2,000
2,000
Not Applicable
2,000
1,500,000
500,000
500,000
5,000
Not Applicable
Not Applicable
Applicable
Applicable
Applicable
Applicable
Applicable
Applicable
Note(s): The information above is for reference only, you can refer to the plan coverage and Policy Wording for details.
Ms. Leung slipped in the lift lobby at the hotel while she was staying in Korea.
Before the trip
She applied for Travelsure Protection Plan – Single Trip Coverage
Upon hospital admission in Korea
When waiting for the flight back to Hong Kong at the airport
Her mobile phone and tablet computer were stolen
When the insurance is claimed
Ms. Leung successfully claimed the following losses:
Total compensated amount: HKD81,000
Ms. Chau was about to take off for a trip, but had to cancel due to the sudden death of an immediate family member from an acute disease.
Before the trip
She applied for Travelsure Protection Plan – Annual Global Coverage
Before the take off for the trip
She suffered the loss of a loved one, and her travel plan was disrupted and cancelled
When the insurance is claimed
She was fully compensated for the non-refundable prepaid costs of the air tickets and hotel accommodation
Total compensated amount: HKD21,000
The payment was directly credited through autopay into her designated bank account
No, customers must purchase Travelsure Protection Plan prior to your departure from Hong Kong.
Yes, Travelsure Protection Plan provides cover for business travel (limited to administrative, clerical and non-manual works only).
No. Travelsure Protection Plan does not cover injury or death caused by any labour work. So you should approach the insurer who issued your helper's employee insurance for an extension of the protection to overseas work.
Yes, Travel Insurance is designed for people going abroad as a visitor for leisure or on business trips. The scope of coverage is different from a life insurance plan.
Single trip cover: there is no age limit.
Annual cover: The Insured Person(s) must be between 18 to 74 years old, while child(ren) must be under 18 years old (at the policy Commencement Date or Renewal Date).
Point to note when applying for child(ren) under 18 years old who do(es) not travel with parent:
No. The travel warning issued by the World Health Organisation against a certain country or region shall have no bearing upon the protection provided by this plan. However, it is suggested that an insured should closely observe the development of the relevant situation as any orders promulgated subsequently by the government may affect the insured's journey and the protection under this plan.
Annual Coverage:
The insurance period of annual coverage is 1 year from the policy effective or renewal date.
Maximum coverage period for each journey (there is no limit on the number of journeys during the insurance period) is the earliest of:
The maximum insurance period of single trip coverage is 6 months.
Under Basic Plan of the Annual China Cover, if the Insured Person sustains bodily injury caused by an assault during a robbery while traveling in mainland China (excluding Hong Kong SAR) or Macau SAR, which leads to death or permanent disability, the original Personal Accident benefit of HKD200,000 will be doubled to HKD400,000.
Insured Person can enjoy policy benefits under issuance of "Black Alert" or "Red Alert" in the planned destination:
(Applicable to Single Trip Coverage and Annual Global Coverage only)
Before the trip:
During the trip:
For "Black Alert", the Insured Person can be reimbursed the relevant loss up to the maximum Sum Insured. For "Red Alert", reimbursement will be up to 50% of the relevant loss and the maximum Sum Insured.
As long as the condition is covered under the policy, you can enjoy the insurance protection when admitted to non-designated hospitals outside the hospital list. But, please note that the guarantee of hospital admittance deposit in the case for admission to non-designated hospitals is up to HKD20,000. You must also obtain the original copy of the hospital or medical receipt with the diagnosis certified by the attending doctor and settle such medical expenses first. And then file a claim when you return to Hong Kong.
The China Emergency Card is applicable to hospital admission only. If you only visit an out-patient clinic, you need to pay the consultation fee, get a receipt and medical certificate, and then file a claim when you return to Hong Kong. Make sure the medical practitioner treating you is licensed by the competent medical authorities.
If you need any emergency assistance during your trip, please call our Chubb Assistance – 24 Hour Emergency Assistance Hotline at (852) 3723 3030.
You'll receive an email from Chubb with instructions on how to get your China Emergency Card and how to add the Card to your Apple Wallet or Android PassWallet.
In such event, you should:
All information provided on the hospital list is subject to change without prior notice. Please contact the 24-hour Chubb Emergency Hotline for assistance.
For cases involving hospitalisation, you must present the China Emergency Card to be eligible for the fast-track admission service. Otherwise you will have to pay the expenses first and then file a claim or contact our 24-hour emergency service for assistance.
Yes, all you need to do is just re-install the China Emergency Card to the original or new mobile device. There is no card replacement cost.
No, application for the Travelsure Protection Plan for the purpose of emigration will not be accepted and the policy will become invalid when you emigrate to an overseas country or territory.
Prior to the expiry date of the policy, you can call the Customer Services Hotline at (852) 3191 6668 (Mondays to Fridays, 9 a.m. to 5:30 p.m., closed on Saturdays, Sundays and Public Holidays) to apply for a policy extension. Chubb Team will review and process the policy extension request. The policy will only be effective when such application has been approved and the premium for the extended period has been paid.
To ensure a continuous coverage, your policy will be renewed automatically upon the expiry date for 1 year and the annual premium will be debited from the credit card provided. The renewal insurability is subject to the terms and conditions in the renewal notice and policy wording.
If you do not wish to renew the policy, you should notify Chubb after receiving the renewal notice.
No, you should submit your claim to the Travel Industry Compensation Fund for compensation.
No, cancellation of the journey as a result of administration arrangements of the travel agency are not covered by the Travel Insurance.
In the event of trip cancellation due to unexpected outbreak of natural disaster (such as landslide, earthquake, volcanic eruption, tsunami, typhoon or hurricane) at the scheduled destination arising within 7 days before the departure date of the journey, the Travel Insurance will pay the Insured Person the Booked Holidays forfeited.
Such coverage is not applicable to Annual China Cover - Basic Plan.