Travelsure Protection Plan

Successfully apply to enjoy up to 25% premium discount for Single Trip Cover

Terms and Conditions apply. The above general insurance plan is underwritten by QBE General Insurance (Hong Kong) Limited

Don’t forget to purchase Travel Insurance before setting off. Enjoy a 3-day premium as low as HKD49 for Single Trip Cover.

In response to the current Novel Coronavirus situation, QBE General Insurance (Hong Kong) Limited will accept change of itinerary within 6 months from your policy commencement date for Single Trip Travel Insurance Policies. If you wish to change your itinerary, please send us written request via: cs.gihk@qbe.com 24 hrs before the original travel date. Should you have any enquiries, please contact our customer service hotline at +852 2828 3138 during office hour. For travel claims, please submit online at QBE Claims via: claims.qbe.com/hk/travel , please click here for relevant FAQ.

Terms and Conditions apply.
Travel insurance plan overview

This travel insurance plan is underwritten by QBE General Insurance (Hong Kong) Limited. 

 

We provide you with a wide range of comprehensive travel protection plans, including Single Trip Cover, Annual Global Cover and Annual China Cover to meet your different needs.

 

There is no upper limit for insured age and incurs no additional premium for Single Trip Cover. If you are a frequent traveler, you may enjoy protection for unlimited trips in a year by an one-time application for Annual Plan. Free coverage will be offered to all under-aged children if both parents apply for Annual Global or Annual China Cover. In addition, the China Medical Card under Annual China Plan covers over 200 medical facilities in China, allowing you to enjoy every journey.

Only 3 simple steps to apply online – Quote > Apply > Payment

Travel insurance key features

It covers the medical expenses and emergency assistance costs arising from sickness or accident during the trip include:

  1. overseas hospital admittance deposit guarantee up to HKD20,000;
  2. hospital cash benefit for hospitalisation for more than 24 hours (Not applicable to Plan A of Annual China Plan);
  3. expenses of follow-up treatment due to sickness or insured accidental bodily injury during the trip within 3 months after returning to Hong Kong;
  4. additional reasonable accommodation and travel expenses for travelling dependents returning to Hong Kong in advance, or visiting close relatives, or incurred as a result of death or sudden illness of close relatives;
  5. accidental death, loss of limb(s), eyesight, hearing, speech or permanent total disablement; and
  6. cash relief benefit to next of kin of the deceased in the event of sickness or accidental death.

It covers

  1. loss of cash, travellers cheques or etc.;
  2. cost of replacing travel documents, identity card, credit card or driving license; and 
  3. loss of credit card leading to unauthorised use of credit card (Losses must be reported to the police within 24 hours).

 

(Applicable for Single Trip / Annual Global Plan ONLY)

It covers damaged baggage, lost baggage and personal items during the trip. 

 

 (Losses must be reported to the police within 24 hours)

The plan covers emergency purchase of essential items upon temporary deprivation of baggage for at least 10 hours from the time of arrival at destination abroad for the Insured Person due to hijacking or airline mishandling.

 

(Applicable for Single Trip / Annual Global Plan ONLY)

Travel Delay

The plan offers

  1.  compensation for delay of scheduled aircraft, sea vessel, or train; OR
  2. reimbursement for the irrecoverable loss of pre-paid or reasonable and necessary additional expenses incurred in hotel accommodation in the event of travel delay outside Hong Kong for more than 24 consecutive hours;

 

OR

 

Re-routing

  1. loss of travelling expenses, or additional charges incurred by the Insured Person due to re-routing caused by the delay of scheduled aircraft, sea vessel or train for at least 8 hours, or
  2. additional travel costs and accommodation expenses necessarily incurred as a direct consequence of the issuance of the Black Alert for the country / territory of planned destination if the Insured Person has to re-route to get to alternative destination or return to Hong Kong after the Insured Person has commenced the Journey.

 

(Compensation for only one of the above and applicable for Single Trip / Annual Global Plan ONLY)

It offers reimbursement of all the paid and irrecoverable expense for tours, air tickets or hotel accommodation arising from specific events.

It offers reimbursement for insurance excess paid due to loss or damage to a rental vehicle rented or hired by the Insured Person during the road trip Journey.

 

(Applicable for Single Trip / Annual Global Plan ONLY)

Remark: The above is intended only as a general summary. Please refer to the English version of policy for exact terms, conditions and exclusions.

Travel insurance coverage overview

Mainland China and Macau

Asia^ and worldwide

3 days premium as low as

HKD49

HKD112

Maximum claim (HKD)
Medical and other related expenses

600,000

1,000,000

Medical evacuation and repatriation

Actual cost

Actual cost

Personal accident

600,000

1,000,000

Loss of personal cash and documents

750

3,000

Baggage and personal belongings

3,000
Maximum amount recoverable for each mobile telecommunication device is HKD1,500

Excess applicable: The first 20% of the adjusted loss for each and every mobile phone

15,000
Maximum amount recoverable for each mobile telecommunication device is HKD3,000

Excess applicable: The first 20% of the adjusted loss for each and every mobile phone

Delayed baggage

-

1,000

Travel delay or re-routing

2,000

10,000

Trip cancellation

5,000

30,000

Personal liability

500,000

1,500,000

Other assistance service

24 hours worldwide emergency assistance services

24 hours worldwide emergency assistance services

^Including mainland China, Bangladesh, Brunei, Cambodia, Guam, India, Indonesia, Japan, Korea, Laos, Macau SAR, Malaysia, Mongolia, Myanmar, Nepal, Pakistan, Philippines, Saipan, Singapore, Taiwan, Thailand, Tinian and Vietnam
* Above information are for reference only, please refers to the Plan Cover, Terms & Conditions for details.  

Worldwide

Mainland China
Plan B

Mainland China
Plan A

Daily premium as low as

HKD4.4

 HKD2.8

HKD1.7

Maximum claim (HKD)
Medical and other related expenses

1,000,000

600,000

200,000

Medical evacuation and repatriation

Actual Cost

Actual Cost

Actual Cost

Personal accident

1,000,000

600,000

400,000

Loss of personal cash and documents

3,000

750

-

Baggage and personal belongings

15,000
Maximum amount recoverable for each mobile telecommunication device is HKD3,000

Excess applicable: The first 20% of the adjusted loss for each and every mobile phone

3,000

3,000

Delayed baggage

1,000

-

-

Travel delay or re-routing

10,000

2,000

-

Trip cancellation

30,000

5,000

-

Personal liability

1,500,000

500,000

500,000

Other assistance service

-

Guarantee of hospital

admittance deposit for over 200 

selected hopsitals in Mainland China

Guarantee of hospital

admittance deposit for over 200 

selected hopsitals in Mainland China

24 hours worldwide emergency assistance services

24 hours worldwide emergency assistance services

24 hours worldwide emergency assistance services

^Including mainland China, Bangladesh, Brunei, Cambodia, Guam, India, Indonesia, Japan, Korea, Laos, Macau SAR, Malaysia, Mongolia, Myanmar, Nepal, Pakistan, Philippines, Saipan, Singapore, Taiwan, Thailand, Tinian and Vietnam
* Above information are for reference only, please refers to the Plan Cover, Terms & Conditions for details.  

Make a travel insurance claim
Claim procedures

Find details on how to submit your claim and more.

Download form

You can find all the forms and documents here for our insurance products.

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Other point(s) to note
  1. The above general insurance plan ("Plan") is underwritten by QBE General Insurance (Hong Kong) Limited which is authorised and regulated in Hong Kong by the Insurance Authority. Hang Seng Bank Limited ("Hang Seng Bank") is an insurance agent authorised by QBE General Insurance (Hong Kong) Limited for the distribution of this Plan. Premiums will be payable to QBE General Insurance (Hong Kong) Limited upon application of this Plan. QBE General Insurance (Hong Kong) Limited would provide Hang Seng Bank commission and performance bonus as remuneration for distribution of this Plan. The existing staff remuneration policy on sales offered by Hang Seng Bank takes into account various aspects of the staff performance instead of focusing solely on the sales amount.
  2. In respect of an eligible dispute arising between the Hang Seng Bank Limited and the customer out of the selling process or processing of the related transaction, Hang Seng Bank Limited is required to enter into a Financial Dispute Resolution Scheme process with the customer; however any dispute over the contractual terms of the product should be resolved directly between QBE General Insurance (Hong Kong) Limited and the customer.