Age-friendly banking


As the elderly population in Hong Kong is growing, it is important for us to deliver services that meet the needs of our elderly customers and ensure that they can enjoy our products and services with ease.

Key features at Branch / ATM services

Available at 20 branches with priority service between 9 a.m. to 11 am, from Monday to Saturday except public holidays.

Hong Kong


New Territories

Aberdeen Centre Branch

Castle Peak Road Branch

Shatin Branch

Happy Valley Prestige & Preferred Banking Centre

Hoi Yuen Road Branch

Sheung Kwai Chung Branch

Head Office

Kowloon Main Branch

Tai Ho Road Branch

Hysan Road Branch

Lok Fu Plaza Branch

Yuen Long (Kau Yuk Road) Branch

Kennedy Town Branch

To Kwa Wan Branch


North Point Branch

Tsz Wan Shan Branch


Quarry Bay Branch

Wong Tai Sin Branch


Shau Kei Wan Branch

Yaumati Branch


Mobile branch provides convenient counter services near you even when you are away from our branches. We go to selected locations covering services such as cash deposit, withdrawal, cheque deposit and more. Learn more about mobile branch

Larger fonts, more visual aids and fewer steps when using ATMs.

You can opt in to increase / decrease the limit from HKD1,000 to a maximum of HKD80,000, adjustable per every HKD1,000 via form submission at any of our branches or via Hang Seng Bank and HSBC ATMs.

Our GO Digital Experts are stationed at every branch (except university branches) to help you get familiar with our various digital banking services.

Key features in phone / online banking services

Advanced voice biometric technology to verify your identity with your unique voiceprint.

Hang Seng Bank is committed to facilitating accessibility and usability of our Personal Banking mobile app, Personal e-Banking and bank website for customers with different needs. We provide users Security Device with audio capability for logging on to Personal Banking mobile app and Personal e-Banking. To suit the wider needs of our customers, both text and images on the desktop version of our Personal e-Banking and bank website can be resized by using the "Ctrl" and "+" or “-” keys. Our Personal Banking mobile app also supports built-in accessibility features for customers in need.

We have been working to provide more accessible online bank services to customers by enhancing web and app design according to the requirements of Web Content Accessibility Guidelines (WCAG) 2.0. WCAG 2.0 is part of a series of web accessibility guidelines published by the World Wide Web Consortium (W3C)'s Web Accessibility Initiative with an aim to make online content more accessible to people with disabilities and more useful for all.