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We recommend using a computer web browser or Hang Seng Mobile App to log on for enhanced security. Please visit "Security Information Centre" for more security tips.
As the elderly population in Hong Kong is growing, it is important for us to deliver services that meet the needs of our elderly customers and ensure that they can enjoy our products and services with ease.
Available at 20 branches with priority service between 9 a.m. to 11 am, from Monday to Saturday except public holidays.
Hong Kong |
Kowloon |
New Territories |
|---|---|---|
Aberdeen Centre Branch |
Castle Peak Road Branch |
Shatin Branch |
Happy Valley Prestige & Preferred Banking Centre |
Hoi Yuen Road Branch |
Sheung Kwai Chung Branch |
Head Office |
Kowloon Main Branch |
Tai Ho Road Branch |
Hysan Road Branch |
Lok Fu Plaza Branch |
Yuen Long (Kau Yuk Road) Branch |
Kennedy Town Branch |
To Kwa Wan Branch |
|
North Point Branch |
Tsz Wan Shan Branch |
|
Quarry Bay Branch |
Wong Tai Sin Branch |
|
Shau Kei Wan Branch |
Yaumati Branch |
Mobile branch provides convenient counter services near you even when you are away from our branches. We go to selected locations covering services such as cash deposit, withdrawal, cheque deposit and more. Learn more about mobile branch
Larger fonts, more visual aids and fewer steps when using ATMs.
You can opt in to increase / decrease the limit from HKD1,000 to a maximum of HKD80,000, adjustable per every HKD1,000 via form submission at any of our branches or via Hang Seng Bank and HSBC ATMs.
Our GO Digital Experts are stationed at every branch (except university branches) to help you get familiar with our various digital banking services.
Advanced voice biometric technology to verify your identity with your unique voiceprint.
Hang Seng Bank is committed to facilitating accessibility and usability of our Personal Banking mobile app, Personal e-Banking and bank website for customers with different needs. We provide users Security Device with audio capability for logging on to Personal Banking mobile app and Personal e-Banking. To suit the wider needs of our customers, both text and images on the desktop version of our Personal e-Banking and bank website can be resized by using the "Ctrl" and "+" or “-” keys. Our Personal Banking mobile app also supports built-in accessibility features for customers in need.
We have been working to provide more accessible online bank services to customers by enhancing web and app design according to the requirements of Web Content Accessibility Guidelines (WCAG) 2.0. WCAG 2.0 is part of a series of web accessibility guidelines published by the World Wide Web Consortium (W3C)'s Web Accessibility Initiative with an aim to make online content more accessible to people with disabilities and more useful for all.