Offering assistance and support to elderly customers
As the elderly population in Hong Kong is growing, it is important for us to deliver services that meet the needs of our elderly customers and ensure that they can enjoy our products and services with ease.
Mobile branch provides convenient counter services near you even when you are away from our branches. We go to selected locations covering services such as cash deposit, withdrawal, cheque deposit and more. Learn more about mobile branch
Hang Seng Bank is committed to facilitating accessibility and usability of our Personal Banking mobile app, Personal e-Banking and bank website for customers with different needs. We provide users Security Device with audio capability for logging on to Personal Banking mobile app and Personal e-Banking. To suit the wider needs of our customers, both text and images on the desktop version of our Personal e-Banking and bank website can be resized by using the "Ctrl" and "+" or “-” keys. Our Personal Banking mobile app also supports built-in accessibility features for customers in need.
We have been working to provide more accessible online bank services to customers by enhancing web and app design according to the requirements of Web Content Accessibility Guidelines (WCAG) 2.0. WCAG 2.0 is part of a series of web accessibility guidelines published by the World Wide Web Consortium (W3C)'s Web Accessibility Initiative with an aim to make online content more accessible to people with disabilities and more useful for all.