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We recommend using a computer web browser or Hang Seng Mobile App to log on for enhanced security. Please visit "Security Information Centre" for more security tips.
Due to security reasons, after activating / switching your Mobile Security Key, raising small value daily transfer limit and non-registered payee daily transfer limit, transferring to new payee, adding new registered payee, and updating mobile number and email address via online or Mobile Banking may be disabled temporarily.
To resume the suspended services, please verify your identity in Hang Seng Mobile App at least 24 hours after activating / switching your Mobile Security Key by going to "Settings" > "Security-related" > "Verify identity after Mobile Security Key activation". Alternatively you can verify your identity immediately with any Hang Seng Bank and HSBC ATMs (Select “Other Service” > “Identity verification for Mobile Security Key activation”) or contact us at (852) 2822 0228 (Phone Banking PIN, or Voice ID required).