Please visit our branches or contact our Customer Service Hotline at (852) 2822 0228 (press "#" and then "9" after selecting language) and provide information including caller / sender identity, phone number / sender email address and message content for verification.
If you believe the voice message, SMS, email or promotion materials claiming to be from Hang Seng Bank are bogus, you can report a case to us by forwarding the message to firstname.lastname@example.org.
Things to note:
- Ensure you copy the full voice message, SMS text, email, promotion materials or website address (URL) into the body of the email
- Do not send any sensitive personal information within the email
- Please note email@example.com is an automated inbound mailbox only. You will receive an automated response from us when we have received your email