Ways of fraud reporting

Ways of fraud reporting

Identifying transactions you do not recognise or feel suspicious of

It is not necessarily a scam for a charge you do not recognise. There might be another reasons for it. You may contact the concerning merchant for enquiry or try sorting out the transaction you are unsure about. If the problem remains unsolved, or you suspect that the transaction is fraudulent, please contact us immediately:

  • Credit card transaction: 24-hour Credit Card Customer Service Hotline listed on the back of the card
  • Bank account transaction: Phone Banking Hotline (852) 2998 8022 for Signature customers, (852) 2998 9188 for Prestige Banking customers, (852) 2822 8228 for Preferred Banking customers, (852) 2912 3456 for Integrated Account customers and (852) 2822 0228 for other customers

Receiving suspicious phone calls, voice messages, SMS or emails claiming to be from Hang Seng

Please contact our Customer Service Hotline at (852) 2822 0228 (press "9" after selecting language) and provide information including caller / sender identity, phone number / sender email address and message content for verification.

Lost or stolen of credit card

Please call our 24-hour Report Card Loss Hotline (852) 2836 0838 as soonest as possible.

Moreover, check the transaction record to identify any suspicious transactions during the period of credit card being lost or stolen.

Lost of identity document

In addition to reporting the incident to the police, please call our 24-hour Report Card Loss Hotline at (852) 2836 0838 as soon as possible to let us know.

Log-on credentials being disclosed

If you have disclosed any log-on credentials, passwords, security codes or other sensitive information, or if you suspect your account has been misused, please call our Phone Banking Hotline at (852) 2998 8022 for Signature customers, (852) 2998 9188 for Prestige Banking customers, (852) 2822 8228 for Preferred Banking customers, (852) 2912 3456 for Integrated Account customers and (852) 2822 0228 for other customers immediately for reporting.

Check your transaction record promptly to identify any unauthorised transactions and change your account passwords immediately.