Without prejudice and in addition to the security provisions and all Terms and Conditions of any applicable credit card, ATM card or card PIN, customers are responsible to take the precautionary measures as reasonably practicable for protecting the security of your mobile device(s) and the details of any and all credit or debit cards stored on theses device. Otherwise you might be liable for the risks and consequences of any unauthorised use of your mobile device(s).
Aforementioned security suggestions on mobile banking service are also applicable to mobile payment. Besides, please consider to adopt below measure as well:
- Register, activate and/or use your bank card for any mobile payment service in strict accordance with the instructions and designated methods of the relevant mobile payment service provider
- Do not allow any other person to specify security information for your mobile devices or to proceed mobile payment transactions by using your mobile devices in any different ways
- Beware of accidental or unauthorised disclosure of any of your security information, and amend it regularly or when necessary
- Do not use any mobile device that has been modified, reprogrammed, cracked or invalidated, or on which any unauthorised or pirated software, programme or application has been installed, to register or activate your ATM card or other bank cards, including registration for mobile payment services
- Check account transaction record as soon as reasonably practicable, and notify the Bank of any suspected unauthorised transaction or if you suspect your bank card has been used for any unauthorised purpose
- In any or all of the following situations, delete your bank card registration(s) and all associated details from your mobile device(s) immediately according to the instructions and guidelines issued by the relevant mobile payment service provider(s):
- before discarding any mobile device containing bank card information or temporarily handing over such mobile device to any other person (for example, for repair); or
- the bank card is terminated by you or the Bank for any reason
- Check latest security recommendations provided by the Bank periodically, and always follow the security procedures specified by the Bank when using bank card for mobile payment transactions
- When conducting mobile payment transactions via QR Code:
- ensure that the QR Code is from a trusted source before scanning the QR Code on a mobile payment device;
- confirm that the scanned QR Code information is correct; and
- do not disclose the QR Code generated by the mobile payment device to any other person