Please consider adopting the below measures to enhance the security of online banking:
For detailed information on how to safeguard your personal and account information, we recommend customers to refer to the e-leaflet “Smart Banking Customer Guide-Online Banking Services”, produced by the Hong Kong Monetary Authority.
In order to provide customers with better protection when using online banking services such as Hang Seng Personal e-Banking, Hang Seng Commercial e-Banking and Hang Seng HSBCnet, we have adopted safer and more effective “dual authentication” online security measures. Please visit our e-Banking Security for more details. Customers may also visit designated website of the Hong Kong Monetary Authority for more tips on online banking security.
Please consider adopting the below measures to enhance the security of online securities trading:
We may send SMS notifications to your registered mobile phone number for certain card and bank transactions in accordance with the online banking security guidelines issued by the Hong Kong Monetary Authority.
Customers will receive an SMS alert from us after performing the following transactions via Hang Seng Personal e-Banking:
In order to perform any of the above transactions via Hang Seng Personal e-Banking or Mobile Banking app, you must provide us with your valid and current Hong Kong mobile phone number. You can visit Manage Your Banking Profile to check or update your registered mobile phone number.
Alternatively, you may register or update your mobile phone number by: