Hang Seng Bank wishes to remind customers to take appropriate security measures when using online and mobile banking services. For detailed practical information on how to safeguard your personal and account information, we recommend customers refer to the e-leaflet ‘Smart Banking Customer Guide-Online Banking Services’, produced by the Hong Kong Financial Services Authority.
At a minimum, compliance with the following principles can greatly protect the security of your online transaction:
Protect your personal data: Regularly check the security settings of your electronic devices (e.g. computer, tablet, mobile) to help keep them safe from spyware.
What is spyware?
How can I protect my devices against spyware?
How can I protect my mobile devices?
If you use the Hang Seng Banking mobile app, or other online apps:
Hang Seng may send SMS notifications to your registered mobile phone number for certain card and bank transactions In accordance with the online banking security guidelines issued by the Hong Kong Monetary Authority, you will receive an SMS alert from us after performing the following transactions via Hang Seng Personal e-Banking:
In order to perform any of the above transactions via Hang Seng Personal e-Banking or Mobile Banking app, you must provide us with your Hong Kong mobile phone number.
To protect your interests, please ensure that you have provided us with a valid and current mobile phone number. You can Manage Your Banking Profile to check or update your registered mobile phone number.
Alternatively, you may register or update your mobile phone number by:
In order to provide customers with better protection when using online banking services such as Hang Seng Personal e-Banking, Hang Seng Commercial e-Banking and Hang Seng HSBCnet, we have adopted safer and more effective ‘dual authentication’ online security measures. Please visit e-Banking Security for more details.
Learn more about Smart Tips on Using Internet Banking Services provided by HKMA.