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We recommend using a computer web browser or Hang Seng Mobile App to log on for enhanced security. Please visit "Security Information Centre" for more security tips.
Beware of investment scams with unknown links and fake apps
Fraudsters may pose as investment experts to offer insider news and promise low risk and high returns, then lure you to join online investment groups, install fake investment apps and open accounts on fake investment website to make investment. At first, fraudsters may give small returns or falsify profit records to trick you into investing more. After obtaining the money, they will reject your withdrawals with various excuses, and even disappear. Beware of scams, you can check the "list of suspicious virtual asset trading platforms" and "public register of licensed persons and registered institutions" of SFC (sfc.hk) to identify suspicious investment apps and websites.
Be careful of malware scams. Screen sharing, recording or capture are disabled
Stay alert of special offers on social media or via messages and avoid opening links or downloading apps from these sources. Please don’t enter your account details, passwords or personal info into such fake links or apps as fraudsters may take control of your phone. For security reasons, we have disabled screen sharing and recording functions on all mobile devices in Hang Seng Mobile App. Screen capture function is also disabled on Android devices until further notice. You can save your transaction records via "Save Image" button in Transfer & Pay, or view them in the SMS or email sent from us. View more security tips