Since 2018, the Hong Kong police has received more than 2,100 online shopping fraud reports, with a total loss of at least HKD 42 million. Such scams may involve fraudsters offering goods for sale online at bargain prices. The fraudster will usually refuse to accept payment in person, instead requiring that the buyer transfer the money to them before they will ship the goods. However, once the money has been transferred to the seller, he or she will break all contact with the buyer. In other cases, fraudsters may pose as buyers and provide fake ATM receipts or falsified screenshots of online banking transfers as proof of payment (or provide the buyer with a cheque that is subsequently refused by the receiving bank) to convince the seller to send them the goods.
In light of the rising risk of online shopping fraud, Hang Seng Bank advises customers to pay attention to the following security tips when conducting transactions online.
We would like to remind customers that they should remain vigilant about online security at all times and take actions to safeguard their personal and/or account information – including credit card numbers and one-time passwords – if they engage in online shopping. Customers should not disclose any personal, sensitive or account information to third parties as part of an online transaction unless they are sure they are reputable and trustworthy. Should you have any questions, please call the 24-hour customer service hotline on the back of your credit card.
You can find more online shopping fraud warnings and advice by visiting the official website of the Anti-Fraud Coordination Center.