Integrated account holders can set up their own phone banking PIN at any Hang Seng ATM. This password will allow you to use Hang Seng Phone Banking services.
To protect your interests, please consider adopting the below measures to enhance the security level of your phone banking PIN:
Your Phone Banking services will be suspended if you enter the wrong phone banking PIN for four times in a row. For reactivation, or if you forget the PIN, please use the relevant ATM card to reset your PIN at our ATM, or apply at any Hang Seng branch during office hours.
Please call our Phone Banking Hotline: (852) 2998 8022 for Prestige Private customers, (852) 2998 9188 for Prestige customers, (852) 2822 8228 for Preferred Banking customers, (852) 2912 3456 for Integrated Account customers or (852) 2822 0228 for other customers immediately if you have forgotten your phone banking PIN, or the PIN is stolen, or your account shows an unauthorised transaction.
If you incur losses due to your failure to comply with the above security measures, or through your own fraudulent or negligent behaviour, you may be responsible for all losses.