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We recommend using a computer web browser or Hang Seng Mobile App to log on for enhanced security. Please visit "Security Information Centre" for more security tips.
Beware of fraudsters impersonating Hang Seng bank staff
Recently, fraudsters have been sending out Hang Seng staff business cards with fake QR codes and phone numbers via instant messaging software, tricking customers into sharing personal information for loan applications. Beware of such scams and avoid sharing your personal details with anyone. For any suspicious calls, emails, SMS or websites claiming to be Hang Seng Bank, please forward them to phishing@hangseng.com or call us at (852) 2822 0228. View more security tips
Protect yourself from telecom scams
Fraudsters may pose as staff from telecom companies, online shopping sites or payment platforms and even online buyers / sellers to defraud you. Make sure to verify their identity and don’t disclose personal details and sensitive info such as One-Time Passwords easily.
Learn more about how to identity telecom scams
Fraudsters may pose as staff from telecom companies, online shopping sites or payment platforms and falsely claim that you've ordered items or like premium are due. If you ask to cancel, they'll connect you to a fake bank hotline or instruct you to complete the cancellation via ATMs. Fraudsters will also pretend to be online buyers / sellers and send you fake links for collection or payment.
Make sure to verify the caller's number and identity through official channels, and don't hastily send money or disclose personal details and sensitive information such as One-Time Passwords to unknown persons.
Find out how phishing damages your interests, and relevant precautionary advice.
Malicious software can lead to data leakage or monetary loss. Learn how to secure your computers.
Social media may be a breeding ground for fraudsters. Be prepared to spot social engineering scam.
Find out how fraudsters cheat money from online shopping, and relevant security tips.
Find out how fraudsters use others' bank accounts or personal information for money laundering and the relevant legal consequences and security tips.
Learn how to block or unblock your credit card temporarily.
Learn how calls, SMS, emails and promotion materials are used in fraudulent activities and relevant safety tips.
Find out channels of reporting on different fraudulent activities.
The latest security alerts issued by Hang Seng Bank.
Learn common scam signs and tips to prevent credit card fraud.
Learn various ways to avoid criminals from stealing your data and money from your online banking account.
Find out what measures can be taken to effectively safeguard your interests when using mobile banking and mobile payment.
Understand how to protect yourself from fraudulent activities related to ATM service.
Get advice to boost security level of phone banking.
Beware of scams! Don't provide bank, credit card, debit card, investment, insurance and MPF accounts or other key personal information via links embedded in suspicious messages claiming to be from us.