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Personal e-Banking
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    Personal details

    Update personal details

    Personal e-Banking
    • Mobile Security Key or physical Security Device required
    Log on now
    Hang Seng Mobile App

    May require:

    • Mobile Security Key or physical Security Device
    • the scan of your HKID Card and your selfie
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    Customer Contact Centre
    • Phone banking PIN required
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    Visit our branches
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    Personal e-Banking
    • Not applicable to update P.O. box
    • Mobile Security Key or physical Security Device required for updating address and email
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    Hang Seng Mobile App
    • Not applicable to update P.O. box
    • Mobile Security Key or physical Security Device required for updating address
    • Email address updates may require:
      • Mobile Security Key or physical Security Device
      • the scan of your HKID Card and your selfie
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    Customer Contact Centre
    • Phone banking PIN required
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    Mail In
    Download form
    Visit our branches
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    Mail In
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    Personal e-Banking
    • This update method is not applicable to any employee of a licensed corporation or registered institution that carries out regulated activities, as defined under the Securities and Futures Ordinance
    • Mobile Security Key or physical Security Device required
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    Hang Seng Mobile App
    • This update method is not applicable to any employee of a licensed corporation or registered institution that carries out regulated activities, as defined under the Securities and Futures Ordinance
    • Mobile Security Key or physical Security Device required
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    Mail In
    • This update method is not applicable to any employee of a licensed corporation or registered institution that carries out regulated activities, as defined under the Securities and Futures Ordinance
    Download form
    Visit our branches
    Find your nearest branch
    Visit our branches
    Find your nearest branch
    Personal e-Banking
    • Mobile Security Key or physical Security Device required
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    Hang Seng Mobile App
    • Mobile Security Key or physical Security Device required
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    Mail In
    Download form
    Visit our branches
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    Update contact preference

    Personal e-Banking
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    Customer Contact Centre
    • Phone banking PIN required
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    Mail In
    Download form
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    Personal e-Banking
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    View demo
    Hang Seng Mobile App
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    Customer Contact Centre
    • Phone banking PIN required
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    Visit our branches
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    Update transfer and payment service settings

    Personal e-Banking
    • Mobile Security Key or physical Security Device required for increasing daily transfer limit
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    Mail In
    Download form
    Visit our branches
    Find your nearest branch
    Personal e-Banking
    • Mobile Security Key or physical Security Device required for increasing daily transfer limit
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    Hang Seng Mobile App
    • Mobile Security Key or physical Security Device required for increasing daily transfer limit
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    Customer Contact Centre
    • Phone banking PIN required
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    Mail In
    Download form
    Visit our branches
    Find your nearest branch
    Personal e-Banking
    • Mobile Security Key or physical Security Device required for increasing daily bill payment limit
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    Hang Seng Mobile App
    • Mobile Security Key or physical Security Device required for increasing daily bill payment limit
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    Mail In
    Download form
    Visit our branches
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    Personal e-Banking
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    Hang Seng Mobile App
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    Customer Contact Centre
    • Phone banking PIN required
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    Mail In
    Download form
    ATM
    Locate our ATMs
    Visit our branches
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    Personal e-Banking
    • Mobile Security Key or physical Security Device required for adding payee
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    Hang Seng Mobile App
    • Mobile Security Key or physical Security Device required for adding payee
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    Customer Contact Centre
    • Phone banking PIN required
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    Mail In
    Download form (Hang Seng accounts)
    Download form (Other payees)
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    Personal e-Banking
    • Not applicable to add merchant for Brokers, Banking and Credit Card Services, Sports and Leisure and Other Financial Institutions
    • It will be automatically added as a registered merchant after you placed a bill payment instruction
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    Mail In
    Download form
    Visit our branches
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    Personal e-Banking
    • Mobile Security Key or physical Security Device may be required for setting up Direct Debit Authorisation
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    Download form
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    Personal e-Banking
    • After logon, you can amend or delete your existing instructions in "Direct Debit Authorisation" under the main menu
    • Mobile Security Key or physical Security Device may be required for amending Direct Debit Authorisation
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    Customer Contact Centre
    • Not applicable to amend Direct Debit Authorisation
    Call now
    Visit our branches
    Download form
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    Personal e-Banking
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    Customer Contact Centre
    • Phone banking PIN required
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    ATM
    Locate our ATMs
    Visit our branches
    Find your nearest branch

    Manage security settings and device

    Personal e-Banking
    • Enter your username in Personal e-Banking log on page and choose "Continue" "Forgot your password” (click “Switch log on mode to password” first if you have activated Mobile Security Key or physical Security Device)
    • If you have already registered your mobile number (applicable to new log on experience) and set up security questions with us, or you have your bank account and ATM PIN, you can follow the instruction to reset your password online immediately. Otherwise, you will have to call our Customer Service Hotline or go to any of our branches to activate the new password after setting it up
    Log on now
    Hang Seng Mobile App
    • Open Hang Seng Mobile App, then choose "Forgot your 6-digit PIN" "Forgot your password"
    • If you have your bank account and ATM PIN, you can follow the instruction to reset your password online immediately.
    Customer Contact Centre
    • For activate online request only. Customer is required to submit new password request online first
    Call now
    Personal e-Banking
    • Mobile Security Key or physical Security Device required
    Log on now
    Hang Seng Mobile App
    • Mobile Security Key or physical Security Device required
    Log on now
    Customer Contact Centre
    • Phone banking PIN required
    Call now
    Visit our branches
    Find your nearest branch
    Personal e-Banking
    • Mobile Security Key or physical Security Device required for resetting phone banking PIN of credit card
    Log on now (for Integrated Account)
    Log on now (for Credit Card)
    Hang Seng Mobile App
    • Mobile Security Key or physical Security Device required for resetting phone banking PIN of credit card
    Log on now (for Credit Card)
    Customer Contact Centre
    • Phone banking PIN required
    Call now
    ATM
    Locate our ATMs
    Visit our branches
    Find your nearest branch
    Customer Contact Centre
    • Phone banking PIN required
    Call now
    Hang Seng Mobile App
    Log on now
    Hang Seng Mobile App
    Log on now
    Customer Contact Centre
    • Only applicable to remove Mobile Security Key-activated device
    • Phone banking PIN required
    Call now
    Hang Seng Mobile App
    Log on now
    View demo

    How to update my profile information?

    We recommend you to update your contact details regularly to receive important notifications from us.

    You can make instant changes to your mobile number and email address via Personal e-Banking, along with other phone numbers, addresses and occupation details (Mobile Security Key or physical Security Device is required).

    Hang Seng Mobile App

    Step 1 / 8
    Log on to Hang Seng Mobile App, tap “Settings & Security“ from the left menu.

    Log on with Mobile Security Key

    Step 1 / 7
    Log on to Hang Seng Personal e-Banking, click “Customer Services“ from the left menu > “Account Maintenance“ > “Personal Particulars“.

    Log on with passwords

    Step 1 / 8
    Log on to Hang Seng Personal e-Banking, click “Customer Services“ from the left menu > “Account Maintenance“ > “Personal Particulars“.
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