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We recommend using a computer web browser or Hang Seng Mobile App to log on for enhanced security. Please visit "Security Information Centre" for more security tips.
Scheduled system upgrade on 18 Oct 2026
Due to system upgrade, Personal e-Banking, Hang Seng Mobile App and Invest Express will be unavailable for log on from 3:00 a.m. to 6:00 a.m. on 18 Oct 2026. View more
Getting a new phone? Here's how to set up Hang Seng Mobile App
Download Hang Seng Mobile App on your new phone and log on. Then, use the new phone to scan the QR code generated on your old phone to complete the binding and activate the Mobile Security Key. View more
Beware of the new tap-to-pay scam
Fraudsters may pose as bank, merchant or courier customer service staff. They'll trick you into tapping your credit or debit card in unknown apps to verify a transaction or process a refund, in order to steal your card details. View more
Don’t make bank payments to personal accounts
Our staff won't make any bank payments on your behalf (including insurance premiums, loan or mortgage repayments, and credit card payments). All payments must be made directly via our official channels. View more
Due to a system upgrade, Personal e-Banking, Hang Seng Mobile App and Invest Express will be unavailable for log on from 3:00 a.m. to 6:00 a.m. on 18 Oct 2026. Please make arrangements in advance to avoid any inconveniences. View system maintenance schedule
Our staff won't make any bank payments on your behalf (including insurance premiums, loan or mortgage repayments, and credit card payments). All payments must be made directly via our official channels.
If you receive a message via an instant messaging application or social media platform, or a phone call, asking you to transfer funds to a third-party or personal account, stay alert and verify the instruction via our official channels. If you have any questions about your account status, you can contact us via “Virtual Assistant H A R O / Live Chat” on Hang Seng Mobile App, call our customer service hotline on the back of your ATM card, or visit any of our branches.
Fraudsters may pose as bank, merchant or courier customer service staff, tricking you into downloading unknown apps and asking you to tap your credit or debit card on your phone’s NFC reader to verify a payment or process a refund, in order to steal your card details for unauthorised transactions. Learn more
Download Hang Seng Mobile App on your new phone and log on. Then, use the new phone to scan the QR code generated on your old phone to complete the binding and activate the Mobile Security Key. Learn more via "Mobile Security Key and Biometric Authentication" > "How it works" section > "Manage / switch device" and "Activate Mobile Security Key" tabs.
Explore Hang Seng Mobile App features and financial tips for easier banking.
Help you understand "H plan" and "P plan" and handle mortgage rate changes.
Get the latest scam alerts, fraud prevention tips and banking security reminders to help protect your accounts
Get 24/7 support from our Virtual Assistant.
I can answer your enquiries and perform simple transactions instantly! Chat with H A R O now!
I can answer your enquiries and perform simple transactions instantly! Chat with H A R O now!
Chat with H A R O now