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    MPF e-Services Summary

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    Overview

    Hang Seng MPF offers various e-Services to employers and members for easy MPF management.

    MPF e-Services Summary

    Employer e-Services

    Employer e-Services

    To assist employers with reporting MPF contribution details more effectively every month, Hang Seng MPF offers different electronic methods for you to handle the MPF contributions for your employees.

    You can make MPF contributions and submit remittance statements via our Business Internet Banking (BIB) MPF Service platform. It's simple, secure and convenient.

    Through it, you can:

    • Prefill each employee's latest contribution record
    • Calculate both the employee's and employer's mandatory contributions automatically, based on the relevant income
    • Add new employees and report terminated employees
    • See remittance statements submitted via BIB over the last 12 months
    • If you've applied for autopay services via Hang Seng Business e-Banking, you can also manage employees’ payrolls and MPF contributions on the same platform more efficiently
    • View Hang Seng Business e-Banking User Guide for MPF and Payroll Services for details
    • Hang Seng MPF supports some third-party HR software to calculate MPF contribution
    • Minimise input mistakes with data validation and input-checking functions

    For details, you can contact Hang Seng MPF Employer Direct at (852) 2288 6822 to learn more.

    For questions related to your contributions, please contact the eMPF Platform. They're available Mondays to Fridays, 9am to 7pm (except on public holidays).

    You can call their eMPF contribution inquiry hotline on 3197 2834.

    For more ways to reach them, please visit the eMPF website.

    Member e-Services

    Hang Seng Personal e-Banking and mobile app provide MPF service features to help you check MPF anytime, anywhere.

      Hang Seng Personal e-Banking Hang Seng Personal Banking mobile app
    Account service (consolidate MPF personal accounts)   Yes
    Check account and fund balance Yes Yes
    Check account return Yes
    		 Yes
    Check contribution history

    Yes
    (For the latest 24 months only)

    Yes
    (For the latest 12 months only)
    Check transaction history

    Yes
    (For the latest 24 months only)

    Yes
    (For the latest 12 months only)
    Check latest unit prices and
    fund cumulative performance    		 Yes
    		 Yes
    Check fund information Yes
    		 Yes
    Check MPF e-Statement / e-Advice[1] Yes
    		  

    Useful information

    Scheme administration services

    The services include processing of MPF scheme enrolments, contributions, member investment instructions, transfer and withdrawal of MPF benefits, and updating personal details.

    eMPF Platform Customer Service Hotline

    (852) 183 2622

    eMPF Platform official website

    View more

    Know more about Hang Seng MPF

    Call us

    MPF service hotline

    Members / Self-employed person:
    (852) 2213 2213

    HKSARG Employees:
    (852) 2269 2269

    MPF Employer Direct

    (852) 2288 6822

    Enquires / Apply for MPF

    (852) 2997 2838

    Need more help?

    Visit our branches

    Find a branch with MPF Specialists

    Visit our branches

    Branches with MPF appointment service

    Make an e-Appointment

    Book now

    Footnote

    Remark(s)

    1. The Hang Seng Mandatory Provident Fund - SuperTrust Plus has been onboarded to the eMPF Platform on 29 January 2026. After 13 January 2026, the service for MPF e-Statement / e-Advice via Hang Seng online channels will be suspended. This service will be provided by the eMPF Platform from 29 January 2026. MPF e-Statement / e-Advice issued by Hang Seng MPF will be available for 25 months from the posted date.