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Scheme administration services

Note: Scheme administration services are provided by the eMPF Platform. These include the processing of MPF scheme enrolments, contributions, and member investment instructions. They also include the transfer and withdrawal of MPF benefits, and updates to personal details.

If you've got a question that's related to scheme administration services, please contact the eMPF Platform. They're available between these hours (except on public holidays):

  • Mondays to Fridays, 9am to 7pm
  • Saturdays, 9am to 1pm

You can call their eMPF customer service hotline on 183 2622.

For more ways to reach them, please visit the eMPF website.

Know more Hang Seng MPF

Call us

Hang Seng MPF Hotline

Existing MPF Customers
- Employers: 2288 6822
- Members / Self-employed persons: 2213 2213
- HKSARG Employees: 2269 2269
Non-existing MPF Customers
- Enquiries / Apply for Hang Seng MPF: 2997 2838

Make an e-Appointment

Make a reservation online and meet with our MPF Specialists at designated branches