Application Hints and Tips

What to expect when you apply

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Application Hints and Tips

Our hiring process

The hiring process in Hang Seng Bank may vary depending on the role you apply for and the area of business or function in which the role sits.

Steps to apply

  • Once you have identified a role that interests you, you are required to submit an online application, including your latest CV. It is an important part of your application to Hang Seng Bank and it is your first opportunity to demonstrate your qualities and achievements.
  • Remember to think about the role you are applying for and tailor your CV to clearly present relevant skills and experience. Ensure your personal details are up to date for us to better understand you and to enable us to consider you if another suitable role comes up in the future.
  • Once you have successfully completed your application, you may receive a link to a website containing some online assessments by our assessment provider SHL. These are designed to identify whether you have the skills required for the role and to assess your suitability for working at Hang Seng Bank. The number and type of assessments will depend on the role you are applying for
  • Online value assessment assesses the extent to which you meet Hang Seng Bank’s values by asking how you would respond in certain work situations. Our values define who we are as an organization and what make us distinctive. We believe in acting with courageous integrity. We are:

 

Dependable

  • Standing firm for what is right, delivering on commitments, being resilient and trustworthy
  • Taking personal accountability, being decisive, using judgement and common sense, empowering others

 

Open to different ideas and cultures

  • Communicating openly, honestly and transparently, welcoming challenges, learning from mistakes
  • Listening, treating people fairly, being inclusive, valuing different perspectives

 

Connected to customers, communities, regulators and each other

  • Building connections, being aware of external issues, collaborating across boundaries
  • Caring about individuals and their progress, showing respect, being supportive and responsive
  • Online aptitude tests assess critical qualities for job success, such as solving problems, understanding written information and numerical data. These tests are applicable to selected graduate positions only
  • You can take the assessments at any time within a fixed number of days, as specified in the email. You should complete some of the practice questions supplied before you begin, and start the assessments only when you are sure you can give them your undivided attention
  • Interviews are a chance for us to get to know you better, and for you to find out more about us and how we work
  • HR interview typically covers your past experience, responsibilities and achievements, as well as your strengths. You will be asked to tell us about specific occasions when you have demonstrated a particular skill. You may also be invited to complete on-site written tests depending on the role for which you are applying
  • Business interview allows you to meet with our hiring manager(s) to understand more about the position and its expectations. The conversation will also focus to assess your functional and technical capabilities required for the role
  • The interview is your chance to make sure the interviewer knows that you are enthusiastic about the opportunity to work at Hang Seng Bank, and to decide whether we're the right fit for each other

Skills We Look For

In today’s volatile and complex environment, change is the only constant. We value individuals who adopt a growth mindset, and those who are able to proactively identify and bring about change opportunities. At the same time, being able to respond resourcefully when change occurs by applying change principles allows for successful navigation through change.

The reality of our business means that teams and individuals are working in different locations, across various time zones and in diverse cultures. We strive to create a cohesive team where individuals feel motivated and engaged.

Creativity is our ability to bring divergent ideas together to create new and innovative solutions. Exploration helps us think about things differently, so we are able to take creative risks that inspire ourselves to solve problems in new ways.

Being curious is an important quality as we move into the future of work. When we are curious, we think more deeply and rationally which leads to more creative and innovative solutions.

Customer engagement is all about fostering a customer centric mindset that drives business growth. In this increasingly competitive and ever-changing environment, we want to manage complex interactions effectively.

Developing others is a skill that is valuable for all as we look to create a culture that values having a growth mindset. Understanding effective ways to navigate relationships and providing peer to peer coaching to help others achieve their ambitions is a skill that can be applied in a variety of situations.

Believing in the ability to improve oneself and develop intelligence can drive an individual’s desire to learn. This in turn helps individuals to embrace change, overcome challenges, see effort as a path to mastery, learn from criticism and find lessons in the success of others.

Communicating effectively is fundamental to our ability to thrive as individuals, teams and an organisation. As individuals, when we master our communication skills, it allows us to feel confident, clear on what we are trying to achieve and be able to create connection with others.

Resilience is a skill and behaviour that underpins all of the future skill behaviours. When an individual is resilient, it creates space for curiosity, creativity and connectivity to flourish. Effectively understanding the mood states and emotions that influence our attitude, beliefs and behaviours allows us to unlock our full potential and prepare for the future of work.

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